Customer Service Operations Manager

2 weeks ago


LaSalle, Ontario, Canada PSK Consultation Full time

Are you a motivated and organized individual looking for a challenging role in customer service? We are seeking an experienced Customer Service Operations Manager to join our team at PSK Consultation.

About the Role:

We are looking for a results-driven leader who can effectively manage our customer service operations. The ideal candidate will have a proven track record of delivering excellent customer experiences, leading high-performing teams, and driving business growth.

Key Responsibilities:

  • Establish efficient work schedules and procedures to meet customer needs
  • Identify training needs for staff and develop effective solutions
  • Prepare and submit accurate reports to inform business decisions
  • Resolve complex customer issues and provide technical advice to improve productivity and product quality
  • Coordinate, assign, and review work to ensure timely completion
  • Requisition materials and supplies as needed
  • Manage accounts payable and maintain accurate financial records
  • Provide exceptional customer service and support

Benefits:

We offer a comprehensive benefits package that includes health benefits, dental plan, vision care benefits, and more.

What We Offer:

We offer a competitive salary range of $50,000 - $65,000 per year, depending on experience. As a valued member of our team, you will also receive opportunities for professional growth and development, a dynamic and supportive work environment, and a chance to make a meaningful impact in the lives of our customers.

Join us at PSK Consultation and take the first step towards a rewarding career in customer service operations management. Apply now to learn more about this exciting opportunity



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