Accounts Receivable Specialist

7 months ago

Toronto, Canada Maple Full time

**ABOUT MAPLE**

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers.

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being, and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.

**THE POSITION**

In support of a high-growth mandate, we’re hiring for the position of Accounts Receivable Specialist. In this position, you will play a key role in supporting our accounting department by supporting and overseeing all aspects of a company's accounts receivable, including invoicing, processing incoming payments, and resolving billing discrepancies. This role requires maintaining accurate financial records, preparing collections reports, and ensuring timely collection of payments to support the organization's financial health.

**Reporting to the Manager, Corporate Accounting in this position, you will be responsible for**:

- Generating and issuing invoices to customers promptly and accurately.
- Monitoring and recording incoming payments, ensuring all cash receipts are accurately accounted for in our accounting system.
- Designing and executing effective processes for collections to minimize outstanding balances and enhance Days Sales Outstanding (DSO).
- Monitoring customer account details for non-payments, delayed payments, and other irregularities, and initiating collection efforts.
- Engaging with clients to address their queries and resolve any issues related to billing and payments.
- Collaborating with the Sales/Client Success teams to reconcile account disputes and negotiate payment plans with delinquent accounts.
- Preparing and presenting weekly reports on the status of accounts receivable and collections, highlighting risks and opportunities.
- Maintaining up-to-date billing information in the accounting system and customer repository folder.
- Reconciling the Accounts Receivable subledger, intercompany accounts, and assigned balance sheet accounts.
- Assisting in the month-end close process and supporting external audit requests.
- Participating in streamlining and improving the accounts receivable process, implementing best practices in billing and collections.
- Providing assistance to the team by generating ad hoc reports and contributing to special projects as assigned.

**Critical to success in this role** is exceptional attention to detail and accuracy in managing invoices and financial records. Your communication, analytical and negotiation skills will enable effective, seamless customer interactions and the resolution of billing disputes. Additionally, your proficiency in accounting software, coupled with excellent time management and organizational abilities, will be used to efficiently handle collections and maintain the financial integrity of the organization.

**12 - 18 MONTH DELIVERABLES**

Within the first 90 days, you will become proficient in our invoicing systems, comprehend client agreements, and grasp our internal procedures for month-end financial closing. Your primary focus during this period will be on efficiently managing the accounts receivable cycle to adhere to our established financial timelines.

Over the following 12 to 18 months, you will proactively bring efficiencies on best practices to streamline and improve the processes. Continuing to meet all internal deadlines, you will design and implement effective processes for collections to minimize outstanding balances and improve metrics.

**CANDIDATE PROFILE**:
**_

**KEY COMPETENCIES**
- Digital Literacy
- Financial Acumen
- Communication
- Time Management
- Attention to Detail
- Analytical Skills

**CULTURE AND ORGANIZATIONAL FIT**

The Maple team is:

- ** Passionate**:We believe deeply in our company’s purpose and what we’re trying to accomplish as a team. We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community.
- ** Supportive**:We’re a diverse community that recognizes and embraces the individual differences of our people. We have fun coming to work an

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