Client Care Agent

3 months ago


Victoria, Canada COLLETTE TRAVEL SERVICE INC Full time

**About Collette: Let Us Show You the World**

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette's passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company's future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another - Collette is all about the people. So, what are you waiting for? _Your journey starts here._

**Job Summary**:
**Job Functions**:

- Answer inbound calls and route to the correct team within the company

Educate customers on our product offerings and the advantages of travelling with Collette
- Build and confirm tour packages within our internal reservation system
- Effectively explain offers and upgrades available across all tour components
- Review and complete Retail booking notations which require action by the Client Care Center. This includes but is not limited to; tour changes, flight schedule changes, re-booking components, requests for additional information, & follow up notes entered by other members of the Client Care Center team
- Perform to and exceed qualitative and quantitative performance goals and standards

**Job Requirements**:

- Call Center and/or travel industry experience is a plus
- Strong attention to detail with an ability to organize and prioritize day to day activities in a fast-paced environment is required
- Strong computer skills are necessary, and a working knowledge of Microsoft Excel, Outlook and Word is ideal
- Ability to handle customers with a high level of continuous professionalism
- Ability to work effectively with all members of the team
- Some higher education preferred

**Starting Hourly Rate**: $16.00 - $19.00/hour CAD



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