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Sales Support Specialist

2 months ago

Mississauga, Canada Johnson Controls Full time

**Job Details**

**Be part of the future**

We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people - you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference.

What we offer:

- Competitive Starting Pay
- Paid Extensive Training with Best-in-Industry Resources
- Career Advancement Opportunities across Business and Geographies
- Referral Bonuses
- Comprehensive Benefits
- Medical/Dental/Vision insurance
- Life Insurance
- Short-Term and Long-Term Disability
- Competitive Retirement Saving Plans
- Employee Assistance Program
- Wellness Program
- And more

**What you will do**:
The Sales Support Administrator role is accountable for virtually all aspects of processing orders secured by the sales team and ensuring booking packages are completed within a 30-day period of order date.

The individual is the main point of contact for sales to resolve gaps in booking materials, order information, customer master data, and payment/billing details for orders they process.

The Sales Support Administrator role will report to local sales managers and have joint accountability to the Fire Domain program leader.

**How you will do it**:
**Booking Functions - Processing orders from Customers to JCI through our branch sellers**

Pre
- upload review

Review Booking Checklist for each job

Sales Admin gathers missing items OR pushes back to salesperson PRIOR to submission

Ensure Original proposal and contract/PO

Review PO for accuracy and content

Create/Align Accurate Customer Master

New Customer creation in ERP

Obtain Certificates
- Insurance Certificate
- WSIB Certificates
- MOL form 1000 Certificates
- Tax Exempt Certificate

Validate credit level

Initiate Legal Review

Ensure the DOA process for booking is followed and all approvals are obtained

**NON-Booking Functions**

Work with Sales manager on coaching sellers for process improvement

Work with Sales Representatives on Salesforce Hygiene

Weekly call on booking progress with Sales Representatives and Operations group

Facilitate deal desk calls with Operations department and Sales Representatives

Monthly metrics review with Supervisors and Sales Leaders
- First Pass Yield of orders through the process
- Deals left after close in salesforce
- Aged POs
- Letter of Intent booking resolution

Bid and Performance Bond Requests

Work with Sales Manager on Pre-Qualification for pre bids

Support Dispute Management as needed

Support Local Sales Manager on other related Sales requirements

**OTC Management**

Contribute to delivering the annual secured volume by acting as a strong liaison between the Sellers, Sales leaders, Sales Business Performance Leaders and the Sales Support Admin personnel.

Maintain awareness on results and countermeasures for underperforming markets. Support the domain and OTC team by building targeted improvement plans.

**What we look for**:

- 2-10 years related order processing, office management, AR, AP and/or credit.
- Strong interpersonal skills and decision-making ability.
- Effective and professional communication and organization skills.
- Proficiency in ERP tools

We believe in doing well by doing good and hold ourselves accountable to make the world a better place through the solutions we provide, our engagement in society, and the way we do business. We believe that diversity and inclusion matter and make a difference. By embracing its true value and appreciating various perspectives, we strive to be one of the most desirable places to work. **Johnson Controls listed in Forbes Best Employers for Diversity**

**Canada Diversity Statement**

Information obtained from the questions below will allow Johnson Controls to track the diversity of our applicants, employee training opportunities, promotions and employee retention in order to identify and remove barriers to employment and advancement. With your consent, you may also be contacted by the employment equity officer to get your opinions about Employment Equity (EE) Programs.

You have the right to review, correct, or change information relating to you at any time and you can be assured that the information will not be used for unauthorized purposes.

Please note that a person may belong to more than one designated group.

**Your response to the self-identification questionnaire below is voluntary. It is however mandatory to answer the questions, even if you choose not to provide the information.**

The responses that you provide on this form will be confidentially retained for statistical purposes.

This survey is available in alternative formats. Please do not hesitate to request.

**Persons with disabilities **are those that have a long-term or recurring physical, mental, sensory, psychiatric or learning impairment and who consider themselves to be disadvantaged in employment by reason o

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