Product Support Specialist

2 weeks ago

Mississauga, Canada Drive Products Inc. Full time

**Job Title: Product Support Specialist (Sales & Technical)**

**Job Purpose**

The Product Support Specialist would provide sales and technical support to an established customer base, including but not limited to; customer service, inventory management, order entry, technical support and technical liaison between factory and customer.

The Product Support Specialist would report to and be guided by the Product Manager, working together to provide best possible customer experience.

**Major Responsibilities**
- Supporting the established customer base with quick response to sales and technical inquiries
- Assist the Product Manager
- Achieve and maintain strong vendor liaisons
- Collaborate with the Sales Department on any exceptional quotes advising accurate landed cost factors and gross margins
- Advise and supervise any launching of new vendor's product
- Advise all necessary Drive Products personnel of product changes
- Oversee and coordinate with Marketing for any associated product training either involving vendors or Product Managers
- Recommend process improvements
- Participate in training provided
- Technical support to Drive Products personnel
- Oversee and edit vendor stock corporate purchase orders
- Oversee and coordinate the handling of all warranty items/issues pertaining to their product in order to satisfy Corporate Quality Objectives
- Continually gain competitor knowledge/information
- Assist sales force when necessary
- Support Customer Service Department during high volume periods or off-season
- Compliance with all internal Policies and Procedures including, but not limited to, Health and Safety and Quality Management
- Compliance with all regional legislation including Occupational Health and Safety
- If directing work of other employees, must be aware of all related hazards and must communicate these hazards, controls and personal protective equipment required in order to complete the assigned tasks

**Qualifications - Educational Requirements**
- Truck Mounted Equipment Industry related experience an asset
- Must be willing to complete training with Drive Products industry as required

**Qualifications - Knowledge**
- Comprehensive knowledge of all products required to perform duties listed above

**Skills**
- Ability to multi-task in a fast-paced environment
- Ability to communicate well with both external customers and internal staff
- Ability to deal with customers in a professional manner
- Computer literate in Excel, Outlook and other Microsoft Office Applications
- Familiar with Inventory Management ERP an asset

**Working Conditions**

Normal office conditions, semi-regular sales calls to the established customer base. Some warehouse conditions. During certain periods may experience high volumes of customer inquiries and other responsibilities as listed above. Some overnight travel may be required.

**Direct reports**

None

While the job description listed is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, or technological developments)

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Product or Industry related: 5 years (preferred)

Work Location: In person

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Mississauga, ON L4W 1T7: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 1 year (preferred)

Work Location: In person

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