Graduate Academic

3 weeks ago

Calgary, Canada The University of Calgary Full time

**Description**

The **Dean's Office** in the **Faculty of Graduate Studies **is currently seeking a Full-time Regular **Graduate Academic & International Specialist**.

The University of Calgary is a research intensive university with a focus on graduate education. Currently there are approximately 8,000 registered graduate students across 65+ programs; approximately 40% are international. The Faculty of Graduate Studies (FGS) is the faculty of registration for all graduate students and is accountable for administration and support of graduate student affairs.

This position has day-to-day accountability to and guidance from the Associate Deans (Student Experience), while reporting to the Manager, Graduate Student & Program Support. The Graduate Academic and International Specialist works to support student success through developmental advising and support services that meet the needs of the diverse student cohorts served by the Faculty of Graduate Studies. This is a senior advising position that requires a high degree of initiative, independent decision-making and problem solving on complex issues.

Programming schedules may require some work hours outside of the normal work week.

**Summary of Key Responsibilities** (job functions include but are not limited to):

- Maintain direct contact with and advise a caseload of students including thesis
- and course-based, and academically at-risk students, with particular focus on more complex cases. This includes meeting with individuals on an ongoing basis for varying advising needs such as supervisory issues, interpretation of the university calendar, degree requirements, and regulations, identification of barriers to success, goal setting and action plans for academic success.
- Employ best practices in receiving and managing highly sensitive student concerns - including student distress - with professionalism, care, and confidentiality.
- Closely monitor students to proactively identify at-risk scenarios and opportunities to develop, implement, measure and improve academic success strategies.
- Assist students in identifying progression/success obstacles as well as concrete plans to assist students in overcoming these to move forward toward degree completion. Determine barriers, distractions, and complications affecting a student's academic success, and make appropriate referrals for additional counseling and/or assistance from other units.
- Manage more complex student requests, such as retroactive leaves of absence, second (and beyond) program extensions, and complex student situations. Approve requests or refer to Associate Deans, Manager and/or Senior Director for approval where required.
- Support Associate Deans and students with policy and resource information during academic review meetings.
- Develop excellent knowledge of programming currently available for graduate students and identify any gaps.
- Work with other University partners to develop and deliver appropriate programming, including development, review and delivery of content for Graduate Orientation (GradO) as well as Grad Success Week sessions, and other programs that will support the successful completion of degree and raise the bar for a positive student experience.
- Lead the ongoing review and enhancement of the GRADTIPS program and related processes in collaboration with the Student Success Centre.
- Liaise with other units on campus to build linkages between FGS and the broader University community.
- Work closely with the Associate Deans (Student Experience), FGS functional teams, and the Manager, Student & Program Support to ensure that students are being appropriately informed and supported.
- Track student support activities, and contribute to the development and analysis of reports and statistics, which will inform planning for student support resources focusing on academically at risk and international student groups.
- Participate as a member of the FGS Exceptional Requests Review Committee (ERRC).
- Work closely with the Team Lead & Manager to ensure the student caseload is effectively triaged and distributed between all relevant staff.
- Create an environment where knowledge sharing, support, training tools, coaching and staff development ensure service levels meet or exceed expectations.
- Contribute information and expertise to the team and keep up to date on relevant current trends and developments with colleagues at other Canadian universities, professional organizations and government department and agencies. Represent FGS on internal and external committees and working groups as required.

**Qualifications / Requirements**:

- Minimum of a Master's degree, in a thesis-based program, PhD preferred.
- Experience with advising graduate students, including international students, and students from other under-represented groups is required, as is knowledge of University of Calgary policies, regulations and procedures related to graduate student education.
- Demonstrate

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