Operations Lead

5 months ago

Markham, Canada Steel Fire Equipment Ltd Full time

**ABOUT US**:
You have never heard of us, but our products are everywhere. You just need to look up. Once you know what to look for, you will see our round, white or silver life-protecting heat detectors on the ceilings in schools, hotels, office towers, condominiums, warehouses parking garages, to name a few. Our innovative little company has been manufacturing in Canada for over 60 years. We hold the original patent for mechanical heat detection and the founder was a founding member of the Canadian Fire Alarm Association with the first meeting held at FDD’s original office on Willowdale Ave.

Our customers are global fire alarm manufacturers like Honeywell, Mircom, Siemens and Simplex as well as service companies that install and service fire alarm systems.

We are a small company of 7 with operations in Markham, Ontario. FDD is now owned by the Steel Group with operations in Mississauga Ontario and Burnaby BC. Like FDD, the Steel Group have been leaders in fire protection for over 60 years. Our culture reflects our family business heritage.
- Family is important. We respect and are flexible to the needs of our staff, many of whom have been with us for over 20 years.
- We view our customers and vendors as partners with many relationships going back over 20 years.
- We are personal with our customers. When you call you get a person and not a machine. Hopefully you will find that this job posting shows some personality too.
- We play the long game where decisions are made to maximize the customer experience and not the individual transaction.

**OUR CORE VALUES**:

- Deliver WOW through customer service
- Challenge the Status Quo
- Be Curious and pursue learning and growth
- Show your Personality, Be Personal (Personal-ity)
- Do more with Less

**JOB OVERVIEW**

You are the key on-site contact for the Supply Chain Manager who you report directly to.

If you like to be busy, and wear many hats, this is a role for you to consider. Your hats here are the big three, Customer Service, Operations and Supply Chain. Your time split between these activities is roughly 40/40/20%.

This is a tricky job to hire for let alone come up with a job title. We are looking for someone who has spent their career on the operations side in light manufacturing and who can also deliver WOW customer service. There is also a bit of office manager in this role too.

You will cross-trained to do every job as this a “hands on” job. At FDD you will become a jack of all trades, AND master of ALL. You are expected to gain a deep understanding of the production line and manufacturing processes, as well as familiarity with machinery and equipment used.

To meet our customer demand, you will be on the floor, taking the initiative to perform tasks to remove production bottlenecks or cover a position while someone is away. You also have the critical responsibility for the 100% quality and performance of our products. Throughout the day, you will perform and document spot quality checks and procedures at different stations of production. Problems are immediately reported to the Supply Chain Manager, and you work together to decide the next steps.

Supply chain activities include receiving, pick, pack and shipping of customer orders, scheduling vendor transfers, inventory and cycle counting. As you become familiar with the production process you will be trained to schedule weekly production and priorities.

Given the nature of work, this role requires you to be very comfortable using a business system, specifically order entry, shipping, production posting and inventory modules.

**KEY RESPONSIBILITIES**

1. Customer Service
- Enter orders, quotes
- Follow-up with customer on order status, estimated ship dates
- Provide or coordinate product information and technical support

2. Operations
- Cross trained to perform all tasks and fill in when staff are away or add capacity to a process to remove a bottleneck.
- Pick and pack customer orders, process the order through our business system (Modular) and generate a carrier label
- Track productivity and First Time Quality (FTQ%) in excel
- Maintain Quality standards of finished product by spot checking and documenting quality at different stages of manufacturing
- Maintain a safe and clean workplace
- Track and submit payroll records to head office (Weekly hours, vacation requests, sick days etc)

3. Supply Chain
- Receive incoming product by confirming products match our PO (product, quality, quantity) and post the receipt into Modular.
- Post work order production of finished product into Modular so that inventory records are timely and accurate.
- Schedule freight vendor pick-ups and drop-offs to vendors.
- Review stock levels through visual checks of inventory level and office supplies.
- Schedule production to ensure processes are efficient, costs are minimized, and customer demand is met effectively.
- Perform weekly cycle counting and Year-end physical inventory.

**REQUIREMENTS**
- Prio

  • Operations Lead

    7 months ago

    Markham, Canada Sephora Full time

    **Job ID**: 243453 **Store Name/Number**: ON-Markville (0584) **Address**: 5000 Highway 7 East, Markham, ON L3R 4M9, Canada (CA) **Full Time/Part Time**: Full Time **Position Type**: Regular **Your role at Sephora**: - As **Team Lead, Operations**, you will be supporting all Operations related aspects of a specific Sephora store location. This includes...

  • Team Lead

    1 week ago

    Markham, Canada Cardinal Couriers Full time

    Our Team Lead is an integral member of the operations team, who is responsible for providing management to the team, coordinating their workloads, providing support to ensure that the team delivers, monitoring any issues, and ensuring production targets, KPIs, and quality standards are met to meet the requirements of the customer. This position is physically...

  • Sales Operations Lead

    4 months ago

    Markham, Canada Kenvue Full time

    Description Kenvue is currently recruiting for: **Sales Operations Lead** **Who we are** At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson’s and BAND-AID® Brand Adhesive Bandages that...

  • Customer Logistics Operations Lead

    7 months ago

    Markham, Canada Johnson & Johnson Full time

    Johnson & Johnson is recruiting for a Customer Logistics Operations Lead, located in Markham, ON. This position is part of a dynamic, fast paced, cross-segment team charged with optimizing SAP, EDI, our customer facing web portal, and related systems. You will manage the day to day operational activities and lead projects that will improve our customer...

  • Business Finance Operations Lead

    7 days ago

    Markham, Ontario, Canada Metergy Solutions Inc Full time

    About Metergy Solutions Inc.Metergy Solutions Inc. is a leading provider of turnkey submetering solutions, serving clients across North America for over 20 years. Our expertise lies in effectively managing utility consumption through the supply, installation, and remote reading of electricity, water, and thermal submeters. We cater to various building types,...

  • Operations Team Lead

    3 weeks ago

    Markham, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    We are seeking a dedicated Operations Team Lead to join our team in Markham, Canada. As an Operations Team Lead, you will be responsible for supervising daily operations, ensuring high-quality service, and leading a team of employees.Responsibilities:Oversee the daily operations during your shift, ensuring efficient workflows and effective time...

  • Lead, Acura Sales Operations

    2 months ago

    Markham, Canada Honda Canada Full time

    **Job Description**: The Marketing Lead ensures Acura marketing supports the business goals and targets set out by Sales Operations through the development of strategic planning and execution of marketing initiatives. The Marketing Lead ensures business objectives are achieved through the management of campaign creation, social media content strategy, and...

  • Sales Operations Lead

    2 weeks ago

    Markham, Canada Johnson & Johnson Full time

    Johnson & Johnson Consumer Health is recruiting for a Sales Operations Lead, located in Markham, Ontario! At Johnson & Johnson Consumer Health, we’re here to change the world. We are a diverse group of leaders who think digital-first and push boundaries as much as we push ourselves. And, for other like-minded leaders out there looking to make their mark,...

  • Senior Business Operations Lead

    13 hours ago

    Markham, Ontario, Canada Canada Corp.] Full time

    OverviewCanada Corp. is a leading organization that values efficiency and productivity in all aspects of its operations.LanguagesEnglishEducation Experience On-site Work ArrangementThe selected candidate will be required to work on-site at the company's physical location, with no option for remote work. This arrangement is essential for effective...

  • Operations Team Lead

    4 months ago

    Markham, Canada Allstate Full time

    At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing...

  • Sales Operations Lead

    2 weeks ago

    Markham, Canada Johnson & Johnson Full time

    Caring for the world, one person at a time inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products, and services to advance the health and well-being of the consumers and patients we serve. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the...

  • Operations Lead

    7 months ago

    Markham, Canada Merieux NutriSciences Full time

    Markham Regular **MERIEUX NUTRISCIENCES** As a trusted partner, our Public Health mission is to make food systems safer, healthier and more sustainable. Throughout our global network in 27 countries, we offer to our customers a wide range of testing and innovative solutions dedicated to preventing health risks related to food, environment and consumer...

  • Lead Financial Operations Specialist

    4 weeks ago

    Markham, Ontario, Canada Vaco Full time

    About the OpportunityWe are seeking a skilled Lead Financial Operations Specialist to join our team. This role will be responsible for executing various accounting and business functions, including journal entries, account reconciliations, variance and risk analysis for complex accounts.Key Responsibilities:Prepare reports for external clients and internal...

  • Operations Team Lead

    1 week ago

    Markham, Canada Best Buy Full time

    As Canada's fastest-growing specialty retailer of consumer electronics, Best Buy ensures it offers one of the best work environments in the country. Employee experience is at the heart of everything we do. We take a holistic approach to how we recognize and reward hard work and achievements. True to our vision of unleashing the power of our people, we...

  • Lead Restaurant Operations and Team Management

    4 weeks ago

    Markham, Ontario, Canada Yunshang Rice Noodle Markham Full time

    About Yunshang Rice Noodle MarkhamWe are a leading restaurant chain looking for an experienced Senior Restaurant General Manager to join our team.Compensation PackageThe estimated annual salary for this position is $80,000-$120,000 depending on experience and qualifications.Job ResponsibilitiesKey Accountabilities:Operational Excellence: Lead and manage all...

  • Strategic Financial Operations Lead

    2 weeks ago

    Markham, Ontario, Canada Vaco Full time

    About the OpportunityWe are seeking a highly skilled Accounting Supervisor to join our team for a 15-month Contract. This role is responsible for overseeing the corporate accounting function, including general ledger, treasury, financial reporting, accounts payable, and accounts receivable.The successful candidate will ensure timely completion of month-end...

  • Manufacturing Operations Lead

    4 weeks ago

    Markham, Ontario, Canada IKON Complete Inc, Full time

    Job SummaryWe are seeking a highly skilled Production Supervisor to join our team at IKON Complete Inc. in the Markham, ON area.About the RoleThe successful candidate will be responsible for supervising and leading a production team, ensuring production targets are met, quality standards are maintained, and safety protocols followed. They will also monitor...

  • Healthcare Operations Lead

    7 days ago

    Markham, Ontario, Canada Sentrex Health Solutions Inc. Full time

    As a highly organized and detail-oriented professional, you will play a key role in ensuring the seamless execution of daily operations for our Patient Support Programs. In this challenging and rewarding position, you will provide critical support to our pharmacy staff, acting as the primary point of contact for PSP programs and overseeing workflow to ensure...

  • Lead Repair Technician Lead

    4 months ago

    Markham, Canada Itek Services Full time

    **Summary**: Responsible for all customer repairs specific to their individual SLA requirements while maintaining the highest level of quality throughout the repair process. Will also serve as a lead technician, guiding other team members and coordinating repair workflows when necessary. **Essential Job Duties/Functions**: General duties and...

  • Quality Lead

    6 days ago

    Markham, Canada Bayshore HealthCare Full time

    The Quality Lead within the Integrated Care Solutions division will report directly to the Manager, Projects and Quality Improvement. This role will be responsible for leading quality improvement initiatives and change management activities within clinical and operational programs. This role will also be responsible for providing continuous quality...