Operations Team Lead

4 months ago

Markham, Canada Allstate Full time

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

**Who is Allstate**:
Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.
- Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do._

**Benefits to Joining Allstate**:

- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to $400 back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal reflection day
- Tuition Reimbursement
- Working within the community and giving back

**Job description**:
**Accountabilities**
- Organize training and cross training of new and existing Operations team members
- Advanced knowledge of business systems preferred (i.e., Plus, Focus, Assistplus, Smart Simple, HCAI, Mitchell)
- Complete quality assurance and spot checks to ensure standard processes and SLAs are achieved
- Ensure team meets the productivity and quality objectives specified for the National Claims Operations Team
- Identify workflow improvement opportunities and efficiency/solutions and make recommendations for modification of existing processes
- Complete best practice updates, changes, additions and enhancements that relate to Operations
- Complete any assigned project as designated by the Operations managers
- Senior Claim Assistant duties will still be required as part of the position responsibilities

**Qualifications and Experience**
- 2-3 years of insurance experience and understanding of the casualty, auto and/or property disciplines
- Excellent interpersonal skills with a proven ability to build rapport and establish professional working relationships with internal and external stakeholders
- Outstanding organizational skills with the ability to prioritize and manage tasks with accuracy and strong attention to details
- Ability to exhibit sound-judgement and decision-making while maintaining a self-motivated team player
- Excellent verbal and written communication skills with the ability to relay information to superiors, and peers, in a well thought out, logical, and effective way
- Strong working knowledge of MS Office and Tableau
- CIP designation or working towards it is an asset

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

**À propos d’Allstate**:
Allstate du Canada, compagnie d’assurance est un chef de file dans le domaine des assurances automobile et habitation; elle offre à ses clients des produits et services de prévention et de protection qui conviennent à toutes les étapes de la vie. Au service des Canadiens depuis 1953, l’entreprise met tout en œuvre pour que non seulement ses clients, mais aussi ses employés soient en bonnes mainsMD, comme en fait foi sa présence au palmarès des Employeurs de choix au Canada pendant neuf années de suite, notamment en favorisant une culture organisationnelle inclusive et accueillante. Allstate du Canada tient à contribuer au mieux-être des communautés dans lesquelles elle exerce ses activités au moyen de partenariats avec des organismes caritatifs et de programmes misant sur la générosité de ses employés.
- À Allstate, nous avons conscience que la qualité de nos produits découle directement du niveau de satisfaction du personnel à l’égard de l’entreprise. C’est pourquoi nous misons sur le maintien d’une culture où les employés se sentent valorisés et où ils peuvent poursuivre une carrière passionnante. Les 5 piliers de notre propo

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