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Property Manager Assistant
5 months ago
We believe in forging long-lasting relationships to create change in our communities. From one building on Alberni Street in Vancouver to a range of projects across North America, we’ve expanded into diverse areas of expertise across the real estate industry. Our interests include ownership in 8.1 million sq ft of commercial property, over 2,300 units of residential and hospitality, and participation in the development of an additional 15 million sq ft. As we continue to grow, we stay true to our values by putting relationships first, standing by our word and striving for Something Greater in everything we do._
We are looking for a detail
- and customer service-oriented Property Manager Assistant (PMA) for our Commercial team located in downtown Vancouver. Reporting directly to the Property Manager (PM), the PMA provides superior, quality services to tenants and PMs and to help enhance the overall value of the buildings. The position ensures the PM has timely and accurate administrative support and tenants are consistently satisfied and receiving best value services.
**Key Responsibilities**
- Drafting and handling correspondences, notices/memos, forms, reports, operator overtime sheets, welcome packages, and other documents within the timeline pursuant to regulations;
- Providing operational support and follow-up in day-to-day implementation of policies and procedures;
- Working with building operators and technicians to assist tenants with move in/out, welcome packages, and general maintenance and lease inquiries;
- Working with property accountants PMs in collecting rent, resolving arrears and compiling monthly reports, annual rental payment schedules, CAM reconciliation letters, and conducting credit checks;
- Updating after-hour security call sheets, as required;
- Assisting leasing administration by photocopying and drafting documents, and inputting lease abstracts;
- Assisting with new property onboarding;
- Assisting with researching quotes and other information for maintenance and capital projects;
- Ensuring the preparation of financial statements and quality presentation of owner reports and other correspondence to owners within the respective time requirements;
- Ensuring client matters are responded to in a timely manner and within regulatory guidelines.
**What You Bring**
- 3 to 4 years of experience working in an administrative position while providing quality customer service with a proven ability to multi-task and prioritize demands;
- Completion of a high school diploma;
- Strong proficiency with Microsoft Office, especially Excel and Word;
- Familiarity with Yardi Voyageur and Angus AnyWhere is an asset;
- Willing to obtain _Real Estate Trading Services Licensing _under the Real Estate Council of BC.
- Taking direction and following through on assigned work in a timely manner;
- Providing effective and efficient administration in a fast-paced environment, including coordination of support services, accurate and timely record keeping, organization of events, etc.;
- Diligently dealing with methods of organization and detail in performing his/her duties;
- Demonstrating maturity, confidence, and tact, particularly when dealing with difficult issues or conflict;
- Developing positive and professional relationships with a variety of people while practicing excellent verbal and written communication skills; and
- Maturity, confidence and tact, particularly when dealing with difficult issues or conflict.
