Execution - Export Logistics Agent

1 week ago

Montréal QC, Canada Ray-Mont Logistics Full time

**About Ray-Mont Logistics**:
Ray-Mont Logistics is a dynamic and growing organization dedicated to being the essential link in the international business logistics supply chain. We offer a comprehensive range of logistics services, including loading, transportation, and storage of surplus products.
**Work Schedule**: Monday to Friday, 9:00 am to 5:00 pm, Hybrid (3 days in office)
**Note**: The employee will be required to be present at the office every day during the initial 3-month training period. After training, the employee will be required to attend the office 3 days a week, with additional in-office days as needed.
**Key Responsibilities**:

- Manage customer needs and inquiries promptly and efficiently.
- Review orders daily to ensure compliance with customer requirements and adjust as necessary.
- Ensure all inbound cargo to terminals has appropriate terminal authorization prior to arrival.
- Create accurate and detailed transloading instructions for terminals.
- Maintain positive relationships with Ocean Carriers and terminals.
- Generate required reports internally and externally.
- Understand and uphold customers' contractual requirements, escalating when necessary.
- Collaborate with the Commercial Group on various tasks including booking creation, order setting, quote generation, and handling invoice disputes.
- Coordinate changes of destinations while cargo is in transit, including re-export processes.
- Collaborate with claims, per diem, inventory, and resolution teams.
- Communicate with the commercial team regarding any changes or service issues.
- Advise shippers promptly on major changes regarding estimated time of arrival (ETA)

**Qualifications & Skills**:

- 1-3+ years of relevant experience in shipping/ logistics industry
- High School Diploma is required, Certificate or CEGEP/College education is preferred. (Logistics/ Supply Chain)
- Proficiency in SAP, Microsoft Office Suite (Excel, Word, Outlook), and specialized logistics software.
- Excellent typing and data entry skills.
- Strong verbal and written communication skills in English (French is an asset).
- Strong attention to detail, multitasking ability, and adaptability to different situations.

**Work Environment**: Corporate office setting in Montreal, QC.
**What We Offer**:

- Competitive salary with potential increases based on experience and performance.
- Comprehensive group insurance plan, with employer contribution.
- RRSP program with employer contribution.

At Ray-Mont Logistics, we are committed to fostering a diverse and inclusive workplace.

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