Commercial Account Manager

6 months ago

Halifax, Canada The Home Depot Canada Full time

**Description du poste**:
Le directeur des comptes de crédit d’entreprise est responsable de l’établissement et du développement des relations. Pour ce faire, il doit déterminer les besoins des clients, les informer sur les produits et les services offerts par l’entreprise, fournir des solutions à leurs problèmes et leur recommander des produits nouveaux et améliorés. Il doit aussi gérer les demandes et les problèmes des clients par téléphone, par télécopieur ou par courriel.
Il doit assurer la coordination avec l’équipe du CSM et les services interfonctionnels pour veiller à ce que les clients reçoivent le meilleur service possible. Le DCCE doit également répondre aux clients relativement à leurs projets à venir et élaborer avec eux des plans budgétaires en vue de stimuler les ventes liées au compte de crédit. Enfin, il doit continuer de faire progresser la marque Home Depot en devenant le «Fournisseur de choix».

**Responsabilités liées au poste**:

- Ouvrir de nouveaux comptes de crédit est ESSENTIEL.
- Établir l’horaire des rendez-vous et rendre visite aux clients existants afin de revoir leurs besoins en matière de produits et de cibler les autres occasions de vente.
- Fournir des devis de produits au besoin.
- Organiser des conférences téléphoniques et y participer pour discuter des ventes avec les fournisseurs et les clients.
- Informer régulièrement les clients des changements de produits et des modifications apportées à ceux-ci.
- Trouver des solutions aux problèmes des clients.
- Présenter les nouveaux produits.
- Agir à titre de lien entre les clients et l’entreprise pour communiquer le statut actuel des services, des prix et des lancements de nouveaux produits.
- Effectuer le suivi et la mise à jour des comptes de crédit des clients, notamment en indiquant le nom de la personne à joindre pour les ventes à venir.
- Se maintenir à jour relativement aux nouveaux produits, services, procédures et outils en assistant aux séances de formation et aux réunions de rayon ou de service.
- Utiliser quotidiennement «Sap COM».
- Répondre aux exigences mínimales relatives à l’ancienneté (un an) et au code de rendement (M+, répond aux attentes et incarne constamment les valeurs)
- Posséder d’excellentes aptitudes pour la communication.
- Avoir une habileté éprouvée à bâtir des partenariats efficaces au sein de l’entreprise.
- Manifester un sens aigu de l’urgence, établir des objectifs élevés et les atteindre.
- Classer efficacement les demandes multiples par ordre de priorité et respecter les engagements pris.Avoir une bonne connaissance du système informatique IBM des magasins Home Depot.
- Être disposé à travailler selon un horaire variable.
- Pouvoir effectuer des déplacements de 50 à 75 % du temps, y compris des déplacements de plus de 24 heures de 25 % à 50 % du temps.

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