IT Support Specialist

5 months ago

North York, Canada Studio Munge Full time

**IT Support Specialist - Architecture & Design Sector**

At Studio Munge, we lift communities and bring spaces to life for many of the world’s most iconic brands. Our environments are experiential, immersive, and thoughtfully curated.

Closely mentored by Alessandro Munge, our award-winning multidisciplinary collective has created a global reputation through emotive, purposeful, and narrative-driven designs.

**Today we are looking for a talented IT Support Specialist with experience in the architecture and design sector, remarkable abilities and a positive go-getter attitude.**

Do you love design, have strong technical skills and have a deep understanding of the latest software, hardware, and networking technologies relevant to the design industry?

Are you an engaging communicator able to explain complex technical issues clearly and concisely to non-technical folks?

Do you collaborate well with creative teams to understand their needs and deliver IT solutions that support their work?

Can you quickly identify and troubleshoot technical issues that arise and implement solutions in a timely and efficient manner?

Do you have excellent attention to detail in organizing and maintaining systems, ensuring that everything runs smoothly and efficiently?

Are you creative when developing innovative solutions that support the work of designers and other creative team members?

Are you adaptable to changing technology trends and comfortable with trying out new tools and solutions to better serve the needs of the design studio?

Are you innately patient, kind and understanding when working with team members who may not have a solid technical background?

**We want you in our team**

Visit our website to learn about our culture, discover our inspiring projects, and if this sounds like a great environment to express your multiple talents, join Alessandro and our dynamic collective in designing a better world, one space at a time.

**RESPONSIBILITIES**
- Participate as a contributor to the leadership team.
- Install, maintain, and support end-user devices, including computers, mobile devices, printers, scanners, projectors, photocopiers, and any other peripherals.
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Coordinate and support system changes, new user setups/onboarding, user off-boarding, and workstation relocations.
- Implement protocols for the use of IT across Studio Munge. Updates or develops documentation with respect to processes and procedures.
- Evaluate and document resolutions and suggest ways to prevent future problems.
- Escalate problems (when required) to the appropriately experienced technician.
- In collaboration with IT Consultant to maintain the security and privacy of networks and computer systems.
- Maintain licenses and upgrades, scheduling and communicating events without deterring others from completing their work.
- Hardware inventory management: identify computer or network equipment shortages and place orders as needed.
- Maintain and administer building access and security systems.
- In collaboration with Management/IT Consultant to document, maintain and forecast IT budget.
- Any other duties as required.

**BENEFITS**
- Competitive salary based on experience and industry standards
- Extra time off during the annual end-of-year studio closure
- Inspiring workspace with free parking
- Access to a state-of-the-art gym
- Healthy snack pantry
- Competitive health benefits package
- Open invitation to our regular team-building company events

**QUALIFICATIONS**
- Minimum 2 years of experience/knowledge in a creative industry such as Architectural, Engineering or Interior Design.
- Diploma or certificate in IT or IT-related program, or equivalent experience
- Knowledge of computer hardware troubleshooting on Windows PC-based systems and endpoint client-related devices (includes desktop, laptop, handheld devices, printers, projectors, scanners, copiers, smartphones, Videoconferencing devices and all types of end-user devices)
- Experience with Windows Operating Systems
- Proficient with Microsoft Office products
- Experience with Wireless Networks and Mobile Solutions
- Ability to learn quickly and take on new responsibilities.
- Excellent communication (oral and written) and interpersonal skills.
- Strong work ethic and a positive team player - trustworthy, capable, and reliable
- Ability to work independently as well as collaboratively.
- Ability to multitask, prioritize and deal with time constraints.
- Strong organization, documentation and problem-solving skills are required.
- Must be able to maintain a high level of confidentiality.
- Superior customer service skills which include communicating with clients, service providers, teams and manager, verbally and in writing
- Ability to lift ~ 50 lbs. (e.g., computers, monitors, deliveries)

Please note that applicants without a valid work permit will not be considered.

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