CRM Specialist

6 months ago


Montréal, Canada Intelcom Full time

Prêt à relever le défi ?

Intelcom s'est donné pour mission de devenir un leader dans l'industrie du transport de colis pour le secteur du commerce électronique. Nos notifications sont un élément clé de la performance de notre service. Avec plus de 300 millions de courriels envoyés par an, atteignant la moitié des acheteurs en ligne canadiens et le besoin croissant de notifications par SMS, nous avons besoin d'un marketeur CRM talentueux, inspiré et inspirant pour faire passer notre expérience consommateur au niveau supérieur et créer de la valeur pour nos clients. Relevant du chef d'équipe du marketing numérique et collaborant avec les équipes internes, vous serez un joueur clé dans l'évolution d'une entreprise basée à Montréal avec une empreinte internationale croissante.

Les responsabilités- Maîtriser la configuration de nos plateformes de notification : audiences, déclencheurs, modèles.- Créer et mettre à jour des cartes détaillées du parcours de l'utilisateur.- Appliquer une approche itérative à l'amélioration du parcours de notification pour tous les services : livraison et retours.- Collaborer avec l'équipe informatique pour mettre en place de nouvelles fonctionnalités et des champs dynamiques.- Effectuer des analyses comparatives et des recherches sur l'innovation pour nous maintenir à la pointe des notifications.- Intégrer une nouvelle solution de notification par SMS.- D'autres tâches connexes vous seront confiées.

Les qualifications recherchées-
- Expérience des plateformes de gestion des notifications telles que Amazon SES, Amazon Pinpoint, Salesforce, Twilio.- Bonnes connaissances en HTML et en CSS de base.- Solides compétences en communication.- Bilingue français et anglais.- Solides compétences analytiques et prise de décision fondée sur des données.- Souci du détail, gestion de projet et sens de l'organisation.- Curiosité qui vous motive à vous tenir au courant des derniers développements, tendances et concurrents du secteur.

Intelcom est une entreprise de logistique du dernier kilomètre chef de file dans le secteur du commerce électronique. Nos équipes d’un bout à l’autre du Canada ainsi que notre réseau d’entrepreneurs indépendants contribuent aux activités quotidiennes d’Intelcom.

Notre objectif est simple : dans un secteur d’activité en constante évolution, nous ne nous contentons pas de suivre, nous prenons les devants. En plus de nous démarquer grâce à des méthodes de livraison et à des services novateurs, Intelcom opère aussi une transformation technologique où l’intégration de l’expérience client et les technologies logistiques sont au cœur de son évolution.

Chez Intelcom, nous savons que l'expérience se présente sous plusieurs formes et nous nous engageons à créer une culture où la différence est valorisée. Nous sommes toujours à la recherche de personnes talentueuses et diversifiées pour rejoindre nos équipes. Avec plus de 60 centres de livraison à travers le Canada, nous avons peut-être la la bonne opportunité pour vous.



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