Office Administrative Assistant

4 weeks ago


Smiths Falls, Canada Functional Performance Fitness (FPF) Full time

**OUR COMPANY**

Functional Performance Fitness (FPF) is a growing 24-hour health and fitness company passionate about health, fitness and nutrition. FPF offers Personal Training, Group Fitness, Nutrition Programs, and Bodywork Therapy to enhance our member’s quality of life. FPF's vision is to become an industry-leading, world-class facility offering their community quality training and updated health and nutrition information to keep them focussed on their health and fitness journey. FPF strives to provide a comfortable and safe environment where everyone feels accepted, challenged, motivated, and part of a community.

**DESCRIPTION OF THE ROLE**

If you are a customer-focused individual with excellent time management skills, strong leadership, and the right mindset, are passionate about health and fitness, and enjoy working in a team environment, we’d love to have you join our growing team The Office Administrative Assistant works closely with the Fitness Manager and the Front Desk Assistant to organize, plan and implement strategies to grow the company. The Office Administrative Assistant is also responsible for maintaining the overall accuracy of our customer accounts, responding to customer inquiries, posting/engaging with customers on social platforms, newsletters, website update, membership sales, and offering solutions to drive company revenue. Other customer service and administrative duties as required.

**MAIN DUTIES**
- Assists FPF Manager with newsletters and social media engagement
- Run reviews and referral campaigns
- Track the progress of weekly, monthly, quarterly and annual objectives
- Communicate with members and evaluate their needs
- Works closely with Administrative Assistant to coordinate daily customer service operations (e.g. sales processes, orders and payments)
- Monitor and maintain retail and product inventory
- Provide exceptional customer service
- Assists Fitness Manager in hiring, training and onboarding team members
- Assist in running team meetings
- Collaborates with FPF Manager and Head Coach on community outreach initiatives and social media production
- Works closely with Head Coach and Frontdesk Admin to ensure that onboarding member processes are fulfilled

**MEMBERSHIP SIGNUPS**
- Maintain up-to-date knowledge of gym and fitness programs, products, and services and promote them to prospective customers.
- Assist with gym membership sign-up, starter packages, personal training consultations, day and weekly passes, services and products.
- Tour prospective clients around the facility
- Take photos and short video clips of services to promote on our social platforms.
- Other duties and responsibilities are based on needs.

**WORK ENVIRONMENT**
- In this position, you will be required to work approximately 20 - 30hr/week with the opportunity to grow into full time employment.
- This job is **not** a remote opportunity
- Live Training and Team Meetings
- Fun work environment
- Supportive team
- Free gym membership
- Commission-based incentives
- Bonus incentives based on performance
- Free Parking
- Starting wage $17 - $22/hour
- **EMPLOYMENT REQUIREMENT**:

- Energetic and reliable
- Exceptional customer service skills
- A fitness Instructor or Personal Trainer is an advantage
- A related degree or diploma is an asset but not required
- Experienced computer skills
- Proficiency with CRM software
- Excellent problem-solving skills
- Ability to work independently as well as part of a team
- Prior human resource experience is an asset
- Excellent communications skills
- First Aid C and CPR certification
- Have the ability to obtain a clear Criminal Record Check (vulnerable sector)
- Willing to adapt to an ever-changing and growing Small Business that is dedicated to changing lives.

**Job Types**: Full-time, Part-time
Part-time hours: 20-30 per week

**Salary**: $17.00-$22.00 per hour

**Benefits**:

- Company events
- Flexible schedule
- On-site gym
- On-site parking
- Wellness program

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay

COVID-19 considerations:
We adhere to our local and provincial government-mandated requirements. Our staff and members are encouraged to staff home if they are not well.

Ability to commute/relocate:

- Smiths Falls, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 2 years (required)

Expected start date: 2023-02-05



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