Customer Service Representative/order Specialist
6 months ago
**Peak Performance Products**
CANADA’S LEADING DISTRIBUTOR OF HEALTH AND SPORTS SUPPLEMENTS
Our mission has been to introduce innovative, effective products that optimize health and wellness to the Canadian market.
We are seeking a passionate and hard-working customer service/order specialist to add to our expanding team
**Key Responsibilities**:
- Responsible for all day-to-day sales order entry related activities including validating customer information, orders and purchase order details.
- Ensure that customer satisfaction is maintained and exceeded throughout all stages of the sales process
- Identify and report opportunities to continuously improve the experience of Peak customers
- Follow-up on order issues and communicate clearly with the other members of the sales team
- Resolve customer issues and complaints effectively and efficiently.
- Provide up-to-date product and service information to customers.
- Upsell products and recommendations to customers when appropriate.
- Escalate customer issues to the appropriate department or manager as needed.
- Collaborate with other departments to resolve customer issues and concerns.
- Always maintain a positive and professional attitude.
- Continuously improve your knowledge of products and services
- Adapt to new technologies and processes as they are implemented.
- Provide feedback to management on customer issues, concerns, and trends.
- Process customer returns according to the Product Return Procedure.
- Coordinate with the Returns Department to troubleshoot returns that require further investigation with clients or sales representatives.
- Conduct credit inquiries and investigations determining shipping issues or vendor issues.
**Position Requirements**:
- Accurate and efficient data entry skills. Attention to detail is imperative.
- Prior experience in retail and proven customer service support
- Ability to upsell or recommend alternative products
- Confident in phone inquiries and resolving customer issues by using active listening skills
- Solid communication skills, both written and verbal.
- Ability to multitask, prioritize, and manage time effectively.
- Strong organizational and interpersonal skills are necessary to meet the demands of the position.
- Ability to establish and maintain effective working relationships with associates.
- Bilingual French/English an asset but not a requirement
**System Requirements**:
- Prior experience with NetSuite is an asset
- Proficient with Microsoft Office
- Ability to learn and adapt new technology
**The Peak Advantage**:
- The company culture is second to none and offers a collaborative, team-driven and progressive environment.
- Career Development - amazing growth opportunities within the company.
- Employee & Family discounts on all products distributed by Peak.
- On-site gym for employee use.
**Job Types**: Full-time, Permanent
Pay: $18.00-$21.00 per hour
Expected hours: 35 - 40 per week
**Benefits**:
- Casual dress
- Company car
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care
- Wellness program
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Customer service: 2 years (required)
Work Location: In person
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