Customer Service Representative

2 months ago


Mississauga, Canada Solventum Full time

Job Description:
As a(n) Customer Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

- You will be supporting a rental, sales, and owned business model by entering various order types received via phone, and electronic formats to fulfil orders and ensuring our patients receive the therapy required to heal lives in a timely manner.
- Providing direct customer service and technical expertise to assist patients in troubleshooting products, assisting with product information, and other customer-centric solutions as needed
- Investigate customer complaints (e.g. backdating, missing shipments) and respond before escalating to management.
- Collaborating with other departments within the organization to ensure commitments to customers are fulfilled and that customer expectations are met
- This role requires weekend, but no evening shifts and boasts flexible start and end times between 8am-6pm EST.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Solventum Global Terms of Use and Privacy Statement

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