Outside Sales Representative

6 months ago

Niagara Falls, Canada SWS Warning Lights Inc Full time

**Job Summary**: At SWS, we prioritize delivering an exceptional client experience above all else. As an Outside Sales Representative in our client-centric organization, you will play a pivotal role in ensuring our clients receive unparalleled support & service throughout their journey with us. Your mission is to create lasting client relationships, exceed their expectations, & contribute to unwavering commitment to client satisfaction.

**Responsibilities**:

- Accept and execute planned regular visits to different clients (Body Builders, Upfitters, Fleet Managers, OEMs) in your assigned territory.
- Forge strong, lasting relationships by actively engaging, listening, and understanding their unique needs and preferences.
- Provide tailored solutions that address each client’s specific requirements, ensuring they receive the maximum value from our products and services.
- Leverage your technical proficiency to resolve client inquiries and technical challenges promptly and effectively, delivering expert support.
- Be proactive in anticipating client needs and addressing potential issues before they arise, demonstrating your commitment to their success.
- Stay at the forefront of industry trends, competitors, and market intelligence, contributing valuable insights to guide our client strategies.
- Collaborate seamlessly with cross-functional teams, ensuring a unified and client-focused approach across all touchpoints.
- Act as the conduit for gathering client feedback and insights, facilitating continuous improvements in our products and services.
- Review monthly sales in assigned territory and development ideas specific to these industries.
- Record and report changes in legislation that will affect or improve business at a Provincial or Federal level, when discovered.
- Observe and perform to set KPI’s and other sales related set metrics, submitting reports weekly.
- Document frequently asked question to support the SWS FAQ.
- Promote and suggest to clients Essential (Focused) products as alternatives, helping to increase efficiency for the client and for the factory.
- Accept and promote lead generation in assigned Industry types and territories.
- Support SWS in temporary work situations on the road or in the office.
- Attend sales meetings and participate in sales training programs, as required.
- Maintain impeccable grooming and personal hygiene habits, including a neat and
- tidy appearance and ensuring that clothing is clean and in good condition.
- Maintain a clean, presentable vehicle, and keeping product or samples well maintained and clean.

**Qualifications**:

- Client-Centric Mindset: A deep dedication to creating exceptional client experiences and exceeding their expectations.
- Technical Proficiency: A strong understanding of our products and services, enabling you to provide informed support and solutions.
- Exceptional Communication: Clear, empathetic, and effective communication skills to connect with clients and address their needs.
- Market Awareness: An active interest in staying informed about industry trends, competitors, and market dynamics.
- Collaborative Spirit: A team-oriented approach, working collaboratively to deliver holistic client solutions.
- Continuous Improvement Mindset: A commitment to ongoing learning and development, ensuring you remain at the forefront of client-centric excellence.

SWS is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Salary**: From $50,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- Monday to Friday

**Experience**:

- sales: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: On the road

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