Customer Care Representative

2 weeks ago


Regina, Canada Smart Start Canada ULC Full time

**Customer Care Representative**

**Requisition ID: 1114**

**Must be bilingual in English and French**

**Work From Home**

**Summary**

Our Customer Care Agents are responsible for handling the Care Centers inbound calls and making outbound calls ranging from routine requests to complex situations requiring resourcefulness, professionalism, and efficient resolution simultaneously.

**Responsibilities**
- Answer incoming calls and respond appropriately.
- Provide product, pricing, and program-related information to callers and clients.
- Identify, research, and resolve clients’ complaints using applicable resources appropriately.
- Partner internally and externally with a positive and collaborative attitude and professional communication.
- Identify and escalate issues appropriately.
- Route calls to appropriate resources.
- Conduct follow up client calls when necessary.
- Complete call logs and reports, when necessary.
- Manage correspondence efficiently, responding to inquiries accurately, and tracking issues accordingly.
- Analyze, consolidate, validate, enter, and track data.
- Organize and maintain records and filing systems.
- Gather data from multiple technology systems.
- Handle documents utilizing various office equipment.
- Adhere to company policies, procedures, and expectations of confidentiality.
- Provide general Care Center support as needed.
- Perform other duties as assigned.

**Minimum requirements**:

- High school diploma or equivalent
- 6+ months relevant experience
- Computer skills including Microsoft Office suite: Word, Excel, and Power Point
- Professional verbal, non-verbal, and written communication skills
- Strong attention to detail and sense of urgency for successful multitasking
- Courteous yet courageous interpersonal skills
- Adaptability and resourceful thinking for potentially challenging or high stress situations
- Self and audience awareness
- Must be able to pass a criminal background check
- Exemplary attendance and punctuality

**Job Types**: Full-time, Permanent

**Salary**: From $17.50 per hour

Schedule:

- 8 hour shift

COVID-19 considerations:
COVID-19 safety protocols in place.

Work Location: Hybrid remote in Regina, SK



  • Regina, Canada Sonova Full time

    Regina, CanadaCustomer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ If so, we think you belong here at **Connect Hearing** as a **Customer Care Representative**! **Who we...


  • Regina, Canada Sonova Full time

    Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?  Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here at  Connect Hearing  as a  Customer Care Representative ! Who we are: Connect Hearing Canada is the largest and...

  • Lawn Care Technician

    4 weeks ago


    Regina, Canada Green Drop Lawn Care Full time

    The grass is growing again and so are we! Join our team today! **Our Story**:Green Drop is a family-owned business that has been providing unrivalled service to homeowners and businesses for over 40 years. We are proud to be Regina's go-to lawn care service and outdoor pest control provider. **Opportunity**:As our business continues to grow, we are looking...


  • Regina, Canada Knight Archer Insurance Full time

    If you are passionate about delivering an exceptional customer experience, building meaningful relationships, and ensuring the protection of our client’s financial well-being in an environment that encourages growth and continued education then keep reading! Knight Archer Insurance (KAI) is looking for a full-time **Commercial Lines - Client Care...


  • Regina, Canada Safe Harbour Society Full time

    We are currently searching for a Chat Service Representative. The Chat Service Representative will be responsible for providing a variety of customer support-related duties for the company and our clients. This person will interact daily with visitors on our clients’ websites (via Live Chat software) and will be expected to provide exceptional customer...

  • Sales Representative

    4 weeks ago


    Regina, Canada Cypress Sales Partnership Full time

    **Cypress Sales Partnership** is a manufacture representative and distributor of H.V.A.C and Industrial equipment in Saskatchewan with offices in Regina and Saskatoon. **The position is**; Joining a dynamic team of sales personnel as a Commercial Sales Associate in Regina you will work to complete pricing and quotations for commercial Bid Spec projects on...


  • Regina, Canada Environmental 360 Solutions Full time

    Are you a dynamic and results-driven individual with a passion for Solid Waste Services? Do you thrive in a fast-paced environment where your hard work is rewarded? If so, we have the perfect opportunity for you! Join our team as a Sales Representative and be a part of our exciting growth journey. **About Us**: Founded in 2018, Environmental 360 Solutions...


  • Regina, Canada Gateway Mechanical Services Full time

    At Gateway Mechanical, the extraordinary is possible to achieve in the role of Business Development Representative!!! Founded in 1968, Gateway Mechanical is a privately owned company that has established itself as a leader in the commercial and industrial refrigeration, heating and air conditioning industry (HVACR). Attending to 40,000+ service calls per...


  • Regina, Canada SMS Equipment Inc. Full time

    **Responsibilities include but are not limited to**: - **Sales solutions. **Provide detailed equipment proposals to meet customer’s specific requirements. Evaluate used equipment to help provide a market-based value. Monitor economic trend and new product development. Prepares monthly, quarterly and annual sales forecasts, budgets and prospective...


  • Regina, Canada Saskatchewan Government Insurance Full time

    Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day. In-Scope Temporary, Full-Time Length of Term: 6 months Pay Range: $64,776 - $81,744 Closes: Sunday, May 26,...


  • Regina, Canada Super Save Group Full time

    The Super Save Group of Companies is looking for an experienced Outside Sales Representative to join our Regina Team. The position comes with a competitive base salary, uncapped commissions, fuel and cellphone allowances, and other great incentives and bonuses. **Job Summary** - Title: Sales Representative - Compensation: Base Salary + Uncapped...


  • Regina, Canada Hays Full time

    Marketing Representative -Community Ambassador Position Overview: Seeking a dynamic and proactive individual to join our clients team as a Community Ambassador. This role provides a great chance for career growth and contributing to our portfolio. Main Responsibilities: Engage customers with our


  • Regina, Canada Aquifer Distribution Full time

    **Inside Sales Representative - Hydronics - Regina** **Who we are**: Aquifer Distribution Ltd. is a retail and wholesale plumbing, water treatment, water systems, municipal waterworks, pumps, and HVAC distributor. Our mission is to provide the highest level of personal customer service to our customers while being the most complete one-stop company in our...

  • Saskatchewan Region

    21 hours ago


    Regina, Canada Northwood Collection Full time

    Toronto-based Canadian Design and Manufacturer of Home Décor Products is looking for a resourceful and enthusiastic route sales/outside representative to join our sales department. You will be driving along a designated route in Saskatchewan to provide our customers with sales-related services, growing our customer base in the area, and providing the sales...


  • Regina, Canada Brandt Full time

    Brandt is currently seeking a Quality Assessment Representative for our Regina Location.  Duties & ResponsibilitiesEvaluating the quality of calls against pre-established criteriaProviding feedback to representativesAssisting in initiatives for continuous improvement #LI-OnsiteRequired SkillsPrevious experience in customer service quality...


  • Regina, Canada The Co-operators Full time

    **Position Overview**: **Company**:CLIC **Number of Positions**: 1 **Language**: Bilingualism in English and French is an asset. **Work Model**:Hybrid **Alternate Title**: Client Service Representative - EHC/Dental **Additional Information**: This is a 12 month temporary/contract role. **The Opportunity**: We are a leading Canadian financial services...


  • Regina, Canada Source Atlantic Full time

    We are currently seeking a strong candidate to represent Source Atlantic in Regina, SK as a:Inside Sales RepresentativeThe successful candidate will have customer service or sales experience in a related industry, be proficient with computers and Microsoft Office, be an outgoing, self-motivated, and results-driven person who has above average attention to...


  • Regina, Canada Saskatchewan Government Insurance Full time

    Do you value integrity and innovation? How about passion and caring? Great! Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day. In-scope / Full Time Multiple Positions: Permanent and Temporary Work Location: Regina Head Office -100% in the...


  • Regina, Canada Access Communications Co-operative Ltd Full time

    **As a Quality Assurance Representative you will be responsible for**: **1) Making outbound calls to existing customers and recording key data for**: - Inbound customer visits by a technician and confirming that service standards are followed. - Access Communications Net Promoter Score. **2) Making outbound courtesy calls for customer accounts that**: -...


  • Regina, Canada Viking Fire Protection Full time

    #VR-14 **Workplace**: Regina, SK **Schedule**: Full time - Day **Number of jobs to fill**: 1 **Job status**: Permanent **Salary**: To be discussed **Job Description**: We are looking for a Technical Sales Representative to join our inspection division sales team to develop new inspection business as well as maintaining our existing clientele. You will...