Billing Representative 1

2 weeks ago

Regina, Canada Saskatchewan Government Insurance Full time

Do you value integrity and innovation? How about passion and caring? Great Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

In-scope / Full Time

Multiple Positions: Permanent and Temporary

Work Location: Regina Head Office -100% in the office

GENERAL ACCOUNTABILITY

The Billing Representative I is responsible to process payments, set up payment plans and interact with brokers, customers and internal business partners for the SGI CANADA Billing Program across all regions.

KEY ACCOUNTABILITIES
- Note: This section is not intended to be an exhaustive list of duties and responsibilities - other duties and responsibilities may be assigned._

Administration of SGI CANADA’s Billing Program-
- Interacts with customers and brokers to resolve payment issues and negotiate customer payment terms and billing restrictions with brokers.- Maintains customer account files and notes information, in the billing system.- Safeguards sensitive customer information in accordance with the Payment Card Industry standards.- Assembles registered letters for delivery to customers, brokers and loss payables.

Premium Payment Processing- Processes payment information (new applicants, renewals, revisions) from customers and brokers sent through various methods of transmittal for integration into the billing system with underwriting issuance.- Processes credit card information into Moneris system and takes action on invalid or declined cards.- Creates payment notification where broker has indicated payment has been received.- Sets up Three Pay plans and processes post-dated payments.-
- Balances and deposits receivables for SGI, SCISL and Coachman Insurance- Contacts brokers/customers to return payments that cannot be accepted (lapsed/cancelled policies).- Produces receipts or confirmation of payment where required.

Administration of SGI CANADA’s Payment Plan-
- Updates monthly pay plans (banking, withdrawal date, payer)- Contacts brokers regarding incomplete, illegible, or outdated information as well as certified down payment or minimum retained earnings requirements.-
- Monitors and corrects monthly pay plans not attached correctly in the system.- Suspends monthly pay plans where required.- Creates PDF’s for non-electronic banking information for work completion and storage.- Reviews payment plan restrictions, consults and negotiates with broker.- Monitors and takes action on incomplete payments plans.

High Performance Team & Culture- Supports a culture of leadership and accountability to effectively meet the key accountabilities within the scope of the role.- Displays leadership by committing to a culture of continuous learning/development of self and supports others by actively sharing knowledge, providing guidance, mentoring, training and supporting developmental opportunities.- Demonstrates that the Health, Safety and Emergency Management Policy is applied in area of responsibility for self and others.TECHNICAL KNOWLEDGE & SKILLS-
- Skill in completing forms accurately and proofreading documents for accuracy.- Skill in telephone etiquette i.e. answering phones, handling the call, listening, professionalism and terminology.- Knowledge of SGI CANADA’s billing programs (i.e. billing UW policies, payment plans & processes, delinquencies, etc.)- Knowledge of the overall organization and functions of SGI and its business partners.

EDUCATION & CERTIFICATIONS- One-year certificate from an accredited post-secondary education institution in a relevant field of study such as Business, or defined equivalency.

EXPERIENCE- 1 - 2 years’ experience in billing, finance and/or business office environment.

Pay Range:$48,132.00 - $60,744.00

Posting Close Date:
May 28, 2023

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