Quality Assurance Representative

3 weeks ago


Regina, Canada Access Communications Co-operative Ltd Full time

**As a Quality Assurance Representative you will be responsible for**:
**1) Making outbound calls to existing customers and recording key data for**:

- Inbound customer visits by a technician and confirming that service standards are followed.
- Access Communications Net Promoter Score.

**2) Making outbound courtesy calls for customer accounts that**:

- Go into Final Demand billing.
- Have a returned payment item.
- Have returned billing invoices.

Hours of work will be approximately 18-20 hours per week. Hours are flexible, predominately evening shifts between 3pm - 8:30pm.

Hourly rate is $15.55/ hour.
- Previous customer service experience.
- Clear Criminal Record Check.



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