Welcome Desk Host

4 months ago

Toronto, Canada Equinix Full time

Who are we?

Equinix is the world’s digital infrastructure company®, operatingover 250 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providingan equitable work environment that is foundational to our core values as a company and is vital to our success.

Welcome Desk Host

Maintains daily operations of company corporate real estate. Responsible for vendor and contractor coordination. Responsible for oversight of the copy and mail room functions, identifying where processes can be improved. Supports the Corporate Real Estate team as a skilled specialist that works on assignments requiring considerable judgement.

Responsibilities

Concierge and Facilitation

· Acts as project team lead for conference center room booking and set up
· Manages multiple more complex projects that extend beyond office moves
· Independently plans, organizes and manages project budgets
· Responsible for maintaining vendor purchase orders and tracking budget

Operations

· Creates monthly tracking metric and reports for vendors, and day to day cost associated with budget
· Oversees ergonomic assessments and ensures proper desk setups
· Identifies and suggests possible improvements to processes, systems and overall client satisfaction
· Ensures appropriate follow up with customers.
· Acts as project lead for weekly meetings (e.g., vendor/project meetings, developing/managing schedules, developing/tracking budget, and providing timely updates)
· Manages end user expectations, meeting with them to review their requests and requirements
· Participates and supports the Manager, Corporate Real Estate on approved TI Projects

· Maintains CAFM system (Office space) that tracks the occupancy of staff, hoteling and work order request
· Acts as lead with the charging station program, if applicable
· Supervises daily sorting, pickups and deliveries of all external and inter-office mail and ensures employee support on all mail and shipping requirements

Vendor Assistance

· Supervises contractors for maintenance and improvements including electrical, audio/visual, security, cabling, janitorial, plumbing, utilities, and HVAC
· Provides direction and information to vendors, service providers and Corporate Real Estate staff as required to ensure excellent coordination and execution of work with minimal disruption

Business Continuity

· Works with the safety team lead to ensure annual fire drills, safety awareness, emergency supplies and regular safety training
· May act as lead in maintaining emergency supplies and life and safety evacuation process

Repairs and Maintenance

· Ensures the premises are properly maintained, and assists with repairs and tenant improvements

Property Assistance Coordination

· Responsible for supervising up to three offices remotely, including moving of staff, reconfiguring offices and cubicles, office repairs and equipment moves
· Performs and maintains regular property inspections to proactively maintain the appearance of the office
· Develops and monitors budgets, contracts, and change orders
· Tracks spending and implements cost savings initiatives
· Communicates and coordinates with property assistance on various issues such as building maintenance and security, safety (smoke detectors, sprinkler system, emergency lighting), and Heating, Ventilation and Air Conditioning (HVAC) needs
· Ensures adherence to facility-specific cost savings targets to contribute to the account achieving significant savings
· May provide direction to Corporate Real Estate Coordinators and Senior Coordinators in efforts to ensure 100% adherence to guidelines and policies
· Supports the Manager, Corporate Real Estate by leading small construction projects and space planning efforts

Qualifications

· 5+ years experience strongly preferred
· Bachelor's degree in Business Management preferred
 

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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