Corporate Real Estate Welcome Desk Ambassador
4 weeks ago
The Front Office Experience Specialist is a vital member of the Corporate Real Estate (CRE) organization at Equinix, responsible for providing an exceptional customer experience that delights all visitors and employees. This role requires a positive and professional demeanor to create a welcoming environment that reflects the company's values.
Main Responsibilities- Welcome Desk: Act as the face of Equinix, creating a positive first impression at the office front desk or entry area. Greet visitors and employees, engaging in conversation upon arrival and departure, and anticipate and fulfill guests' needs to exceed their expectations.
- Events and Employee Engagement: Build a welcoming community environment among customers through events, cultivate a positive vibe through fun activities, plan and support coordination, promotion, setup, and clearing of on-site CRE-led or supported events, and partner with teams to create inclusive events.
- Office Communications: Create informative communications for office events and information using Outlook, Viva Engage, and Office Raven tools, ensure timely and professional communications to internal and external stakeholders, and serve as a liaison between employees and various departments addressing workplace-related concerns or inquiries.
- Building Operations: Assist with receiving deliveries, provide direction to vendors and service providers, coordinate visitor check-ins and security procedures, manage the distribution of security badges, reconcile visitor logs, maintain awareness of potential office security issues, and communicate concerning issues to the local CRE metro lead and building security when appropriate.
- Customer Service or hospitality experience.
- Strong interpersonal skills.
We offer a competitive salary range of $45,000 - $60,000 per year, depending on location and experience. If you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply. We strive to maintain a diverse and inclusive work environment where everyone feels valued and respected.
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