Engagement System Specialist

4 weeks ago


Montréal QC, Canada Novartis Full time

**Summary**:
Location: Montreal, Toronto #LI-Hybrid

About the role:
We seek experienced professionals to support Novartis internal customers with low-medium complexity analytical reports. Help facilitate data-driven decision making by providing qualitative and quantitative analytics.

The role reports directly into the medical operation manager and will work closely with cross-functional team.

Permanent position.

**About the Role**:
**Key Responsibilities**:

- Create and deliver the customer requirements as per agreed SLAs
- Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services.
- Quality Assurance: Ensure deliverables for quality and accuracy are of the highest order.
- Support in developing and maintaining knowledge repositories that captures qualitative and quantitative reports.
- Participate in various knowledge sharing sessions
- Support business in building practice by involving in various initiatives like on-boarding and training support
- Support team lead in all business-related tasks / activities, building process documentation and knowledge repositories
- Act with integrity and honesty by treating colleagues in a transparent and respectful manner with clear intent. Do the right thing and speak up when things don't seem right. Live by Novartis Code of Ethics and Values and Behaviors

**Essential Requirements**:

- Ability to manage multiple stakeholders / projects and deliver on time.
- Operations Management and Execution.
- Superior Business Acumen / Strategic Thinking and Planning
- Curious, open-minded, self-motivation and superior organizational and time management skills
- Working experience within the pharmaceutical industry.

**Desirable Requirements**:

- Bilingual: English and French an asset
- Previous experience in the same field

Division

International

Business Unit

Innovative Medicines

Location

Canada

Site

Montreal

Company / Legal Entity

CA04 (FCRS = CA004) NOVARTIS PHARMA CANADA INC.

Alternative Location 1

Toronto, Canada

Functional Area

Marketing

Job Type

Full time

Employment Type

Regular

Shift Work

No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.



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