Customer Engagement and Trade Specialist
7 days ago
**Summary**:
Location: Montreal/Toronto - #LI-Hybrid About the role: We are looking for experienced and passionate professionals to help us achieve our ambitious mission to reimagine medicine to establish Radioligand Therapy (RLT) as an essential pillar in cancer care. As Customer Engagement and Trade Specialist, RLT, you will be responsible for managing the end-to-end order journey for the RLT franchise products and providing tactical and analytical support to the business. The role reports directly into the Manager Customer Engagement and SCM, RLT and will work closely with the RLT team and with Novartis Pharma Customer Experience, accounting, and finance teams.
**About the Role**:
**Key responsibilities**:
- Responsible for order management and coordination of customer activities (for regular commercial and Patient Support Program orders + clinical orders) in local Customer Relationship Management (CRM) systems (ROME, SAP), full order to cash cycle.
- Customer onboarding and support, new customers and products set up, implement master data management (MDM) strategy in alignment with global teams with key focus on MDM tools.
- Process optimization, data analysis & ad-hoc projects focusing on client relationship management, orders performance; order tracking, monitoring, and rescheduling due to various business reasons.
- Key point of contact for external and internal customers to ensure timely and safe deliveries of medications to customers and patients.
- Effectively manages and resolves distribution issues, inquiries from customers (product specific, including non-medical information requests e.g. POD)
- Responsible for month-end distribution activities (revenue recognition impact at month-end).
- Monitoring of inventory of doses at the plant to ensure adequate coordination and scheduling of orders for patients.
- Collaborate as necessary with cross-functional team.
- Other duties as assigned.
**What you will bring to the role**:
**Essential Requirements**:
- Bachelor’s degree, commerce, supply chain or related with a min of 5-7 years of experience in the pharmaceutical industry (preferred).
- Strong interpersonal, organization and communication skills.
- Strong computer skills (Microsoft Office suite) and solid SAP knowledge (SD, MM).
- Independent, fast learner, adept to managing change.
- Ability to multitask, high attention to detail and deals well with high pressure/time sensitive requests and competing priorities.
- Teamwork attitude and willingness to learn new things.
- Bilingual EN and FR, oral and written.
**Desirable Requirements**:
- Experience in the Pharmaceutical industry
Division
International
Business Unit
Pharmaceuticals
Location
Canada
Site
Montreal
Company / Legal Entity
CA04 (FCRS = CA004) NOVARTIS PHARMA CANADA INC.
Functional Area
Technical Operations
Job Type
Full time
Employment Type
Regular
Shift Work
No
-
Customer/trade Relations Specialist
5 days ago
Montréal, Canada Novartis Full time386054BR **Customer/Trade Relations Specialist (Temporary 12 months)**: Canada **About the role** Location: Montreal, #LI-Hybrid About the role: You are to deliver $1.7 billion in sales orders and 9 million plus units of products shipped to serve patients. You will be responsible to ensure all customer orders are fulfilled, while maintaining outstanding...
-
Policy Implementation Specialist
2 weeks ago
Montréal, Canada Allianz Trade Full time**Policy Implementation Specialist** **Job Purpose**: Responsible for the timely and effective Policy Implementation process. In charge of controlling mandatory checks that are performed before the contract is placed at risk or before renewal. Send the policy documents and enforce the policy termination in the system. A new role, that will eventually be...
-
Business Development Special
2 weeks ago
Montréal, Canada Allianz Trade in Canada Full time**Are you relentless, driven and ready for a new challenge?** **If so, then come join the Business Development Specialist at, Allianz Trade in** **Canada!** Together makes us better. At Allianz Trade, we strive for diversity, equity and inclusion to be part of everything we do. Here, you’ll find a culture where our differences are celebrated, where...
-
Slcsi Trade Specialist
5 days ago
Montréal, Canada Sun Life Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...
-
Trade Support Analyst
2 weeks ago
Montréal, Canada Elite Pro Resume Services Full time**Trade Support Specialist** **Full Time** **Location: Montreal** Our large banking client is looking for a Trade Support Specialist **Trade Support Specialist Responsibilities**: - The Trade Support Analyst is responsible for trade activities, including trade confirmation, overseeing trade settlement, and reconciliation of trade-related activity in...
-
Trading Specialist
2 weeks ago
Montréal, Canada CTConsultants Full time**CTC007292 - Trading Specialist - Programmatic Ad Platforms**: **Secteur industriel: Médias**: **Type d'emploi: Contract**: **Durée: One year**: **Mode de travail: Mixed**: **Description**: IMPORTANT - Bilingualism not required, English only - Hybrid role. Monday to Wednesday in office. - Provide a description of the typical day to day in this role. DSP...
-
Logistics and Customs Specialist
2 weeks ago
Montréal, Canada Genetec Full time**The team**: Reporting to the Warehouse Supervisor, the role of the Logistics and Customs Specialist is to ensure the safe and efficient movement of goods, across the world, while ensuring trade compliance vis a vis local country requirements. Furthermore the Logistics and Customs Specialist will manage the relationship with all 3rd party logistics and...
-
Trade Representative
2 weeks ago
Montréal, Canada EQ3 Full timeEQ3 was born in opposition to trends, vowing instead to focus on timeless designs. We make furniture not fast, but to last. Our greatest hope is to have our pieces passed down like heirlooms. We pride ourselves on being innovators in our industry, and we believe that the more voices and choices we incorporate into our perspective, the better we're able to...
-
Transborder and U.s. Customs Specialist
7 days ago
Montréal, Canada Bollore Logistics Full timeFulltime-Permanent Can be based anywhere in Canada Bolloré Logistics is looking to add a full-time** Transborder and U.S. Customs Specialist **to its growing team in Canada! We are looking for a dynamic individual to join our team and grow your career. **Responsibilities**: The role of the **Transborder and U.S. Customs Specialist **is to direct and...
-
Customer Engagement Manager
2 weeks ago
Montréal, Canada SKF Full time**Customer Solutions, Manager** Location: Scarborough, ON **About SKF**: **SKF has been making the world spin since 1907!** SKF is an industry-leading manufacturer dedicated to a culture of belonging, where our people flourish in an equitable environment that promotes leadership development and career growth. SKF bearings played an integral role in helping...
-
Customer Engagement Specialist- Immunology
1 week ago
Montréal, Canada Novartis Full timePsoriasis affects 1 million Canadians. Up to 30% of patients with psoriasis have or will have arthritis. Unfortunately this has a broad impact on patients that extends beyond the cosmetic or physical aspects. It can negatively affect a person’s quality of life due to physical pain and discomfort. At Novartis, we are committed to help those patients regain...
-
Trade Support Coordinator
5 days ago
Montréal, Canada American Iron and Metal Full time**Company Description** American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...
-
Vp Head of Commercial Underwriting
3 days ago
Montréal, Canada Allianz Trade Full time**Job Purpose**: Under the direction of the VP, Commercial Director Canada, this position will manage the Direct Sales portfolio of Allianz Trade Canada; analyze and provide policy structure and premium rates for new and renewal programs; develop and manage customer relationships; cultivate and develop direct sales force relationships; provide the highest...
-
Trade Show Specialist
2 weeks ago
Montréal, Canada MindGeek Careers Full time**What You'll Be Doing**: - Plan, organize, and execute trade shows and exhibitions, from pre-planning to post-show follow-up. - Work with vendors, suppliers, and contractors to ensure timely and efficient setup, execution, and teardown of the event. - Coordinate logistics, including shipping, storage, and delivery of equipment, materials, and products. -...
-
Inside Sales Representative
5 days ago
Montréal, Canada Allianz Trade Full timeThe **Inside Sales Representative **works as part of a dynamic and energetic team that generates sales leads for the Allianz trade outside sales team through outbound calls and strategic prospecting tactics. As an integral member of the marketing and sales organization, they will directly contribute to new business revenue generation for the company, while...
-
Customer Engagement Manager
7 days ago
Montréal, QC, Canada SKF Full time**Location**: - Montreal - Quebec **Industry**: - Sales & Customer Service **Job ID**: - 1360 **Date Published**: - 25-Jul-2024 **Salary**: - $75000 to $90000 Per Year **Customer Solutions Manager** Location: Montreal, QC **About SKF**: **SKF has been making the world spin since 1907!** SKF is an industry-leading manufacturer dedicated to a...
-
Customer Success Specialist
5 days ago
Montréal, Canada Visual Knowledge Share Ltd Full time**Customer Success Specialist** **Position Summary** Responsible for insightfully guiding customers through their VKS implementation journey; you are the customer-facing champion driving further VKS adoption and future scalability. - **Position status**:Permanent - **Start date**:As soon as possible - **Salary**:To be discussed - **Work...
-
Customs Brokerage Specialist
2 weeks ago
Montréal, Canada Omnitrans inc. Full timeIf you are looking for a positive work environment, a sense of belonging, purpose and happiness of human dimensions, where collaboration and continuous improvement are part of your day-to-day, and where you have a direct impact on the customer experience, you are at the right place ! Omnitrans is looking for a Customs Brokerage Specialist to join the...
-
Regional Canadian Surety Manager
1 week ago
Montréal, Canada Allianz Trade Full time**Job Purpose**: Directly responsible and accountable for the marketing and underwriting of the Surety portfolio for the Allianz Trade North America Surety Team. The Regional Surety Manager is responsible for establishing strong broker relationships, building and managing a team of regional surety underwriters, effectively marketing surety’s capabilities,...
-
Media Trading Specialist
3 weeks ago
Montréal-Ouest, Canada mrge-group-gmbh Full time**Looking for an exciting challenge?**: Join us on our mission to become a global champion in commerce advertising and performance marketing. Backed by our investor Waterland Private Equity, our five companies are digidip, shopping24, Yieldkit (Germany), SourceKnowledge and MaxBounty (Canada) form mrge. Together, we are building and scaling technology...