Customer Engagement and Trade Specialist

6 months ago


Montréal, Canada Novartis Full time

**Summary**:
Location: Montreal/Toronto - #LI-Hybrid About the role: We are looking for experienced and passionate professionals to help us achieve our ambitious mission to reimagine medicine to establish Radioligand Therapy (RLT) as an essential pillar in cancer care. As Customer Engagement and Trade Specialist, RLT, you will be responsible for managing the end-to-end order journey for the RLT franchise products and providing tactical and analytical support to the business. The role reports directly into the Manager Customer Engagement and SCM, RLT and will work closely with the RLT team and with Novartis Pharma Customer Experience, accounting, and finance teams.

**About the Role**:
**Key responsibilities**:

- Responsible for order management and coordination of customer activities (for regular commercial and Patient Support Program orders + clinical orders) in local Customer Relationship Management (CRM) systems (ROME, SAP), full order to cash cycle.
- Customer onboarding and support, new customers and products set up, implement master data management (MDM) strategy in alignment with global teams with key focus on MDM tools.
- Process optimization, data analysis & ad-hoc projects focusing on client relationship management, orders performance; order tracking, monitoring, and rescheduling due to various business reasons.
- Key point of contact for external and internal customers to ensure timely and safe deliveries of medications to customers and patients.
- Effectively manages and resolves distribution issues, inquiries from customers (product specific, including non-medical information requests e.g. POD)
- Responsible for month-end distribution activities (revenue recognition impact at month-end).
- Monitoring of inventory of doses at the plant to ensure adequate coordination and scheduling of orders for patients.
- Collaborate as necessary with cross-functional team.
- Other duties as assigned.

**What you will bring to the role**:
**Essential Requirements**:

- Bachelor’s degree, commerce, supply chain or related with a min of 5-7 years of experience in the pharmaceutical industry (preferred).
- Strong interpersonal, organization and communication skills.
- Strong computer skills (Microsoft Office suite) and solid SAP knowledge (SD, MM).
- Independent, fast learner, adept to managing change.
- Ability to multitask, high attention to detail and deals well with high pressure/time sensitive requests and competing priorities.
- Teamwork attitude and willingness to learn new things.
- Bilingual EN and FR, oral and written.

**Desirable Requirements**:

- Experience in the Pharmaceutical industry

Division

International

Business Unit

Pharmaceuticals

Location

Canada

Site

Montreal

Company / Legal Entity

CA04 (FCRS = CA004) NOVARTIS PHARMA CANADA INC.

Functional Area

Technical Operations

Job Type

Full time

Employment Type

Regular

Shift Work

No



  • Montréal, Canada Allianz Trade Full time

    **Job Purpose**: The Customer Service Partner** **is responsible for managing and resolving client requests and issues across multiple channels and segments, while liaising with the Direct Sales Force and other internal stakeholders, to support Allianz Trade in new business production and customer retention **Key Responsibilities/What You Do**: - Assist in...


  • Montréal, Canada Novartis Full time

    386054BR **Customer/Trade Relations Specialist (Temporary 12 months)**: Canada **About the role** Location: Montreal, #LI-Hybrid About the role: You are to deliver $1.7 billion in sales orders and 9 million plus units of products shipped to serve patients. You will be responsible to ensure all customer orders are fulfilled, while maintaining outstanding...


  • Montréal, Canada SKF Full time

    **Customer Solutions, Manager** Location: Scarborough, ON **About SKF**: **SKF has been making the world spin since 1907!** SKF is an industry-leading manufacturer dedicated to a culture of belonging, where our people flourish in an equitable environment that promotes leadership development and career growth. SKF bearings played an integral role in helping...


  • Montréal, Canada Vosker Full time

    **Company Description** VOSKER**, North America's leader in remote area surveillance. Every day, we take pride in helping our customers keep an eye on what really matters to them by developing solar-powered, cell-connected cameras on our exclusive platform. In a few words at VOSKER; **We are efficient, we think differently, and we take care of our people**...

  • Slcsi Trade Specialist

    6 months ago


    Montréal, Canada Sun Life Full time

    You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll...


  • Montréal, Canada Nestle Operational Services Worldwide SA Full time

    Position Snapshot **Business areas**: Nespresso Canada **Job title**: Digital Trade Marketing Specialist **Location**: Montreal, Québec City; Hybrid **Benefits**: Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment Company matched pension plan Three weeks of Vacation and six personal days...


  • Montréal, Canada Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** **Business areas**: Nespresso Canada **Job title**: Digital Trade Marketing Specialist **Location**:Montreal, Québec City; located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3; Hybrid **Benefits** - Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment -...


  • Montréal, Canada Autodesk Full time

    Job Requisition ID # - 24WD77155 - La traduction en Français se trouve plus bas!/The French translation can be found below!_ Position Overview The Content Strategy & Experience team in Customer Technical Success (CTS) ensures high-quality product expertise is delivered to customers as they learn, adopt, and use Autodesk’s platform through impactful...


  • Montréal, QC, Canada SKF Full time

    **Location**: - Montreal - Quebec **Industry**: - Sales & Customer Service **Job ID**: - 1360 **Date Published**: - 25-Jul-2024 **Salary**: - $75000 to $90000 Per Year **Customer Solutions Manager** Location: Montreal, QC **About SKF**: **SKF has been making the world spin since 1907!** SKF is an industry-leading manufacturer dedicated to a...


  • Montréal, Canada Bollore Logistics Full time

    Fulltime-Permanent Can be based anywhere in Canada Bolloré Logistics is looking to add a full-time** Transborder and U.S. Customs Specialist **to its growing team in Canada! We are looking for a dynamic individual to join our team and grow your career. **Responsibilities**: The role of the **Transborder and U.S. Customs Specialist **is to direct and...


  • Montréal, QC H3B 2L2, Canada Allianz Trade Full time

    **Job Purpose**: The Customer Service Partner** **is responsible for managing and resolving client requests and issues across multiple channels and segments, while liaising with the Direct Sales Force and other internal stakeholders, to support Allianz Trade in new business production and customer retention **Key Responsibilities/What You Do**: - Assist in...


  • Montréal, Canada Allianz Trade Full time

    The **Inside Sales Representative **works as part of a dynamic and energetic team that generates sales leads for the Allianz trade outside sales team through outbound calls and strategic prospecting tactics. As an integral member of the marketing and sales organization, they will directly contribute to new business revenue generation for the company, while...


  • Montréal, Canada American Iron and Metal Full time

    **Company Description** American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. Become part of...

  • Trade Show Specialist

    6 months ago


    Montréal, Canada Aylo Careers Full time

    **What You'll Be Doing**: - Plan, organize, and execute trade shows and exhibitions, from pre-planning to post-show follow-up. - Work with vendors, suppliers, and contractors to ensure timely and efficient setup, execution, and teardown of the event. - Coordinate logistics, including shipping, storage, and delivery of equipment, materials, and products. -...


  • Montréal, Canada Allianz Trade Full time

    **Job Purpose**: Directly responsible and accountable for the marketing and underwriting of the Surety portfolio for the Allianz Trade North America Surety Team. The Regional Surety Manager is responsible for establishing strong broker relationships, building and managing a team of regional surety underwriters, effectively marketing surety’s capabilities,...


  • Montréal, Canada SKF Full time

    **Location**: - Montreal - Quebec**Industry**: - Sales & Customer Service**Job ID**: - 1552**Date Published**: - 13-Dec-2024**Salary**: - $51,000 - $61,000**Customer Engagement Representative** Location: Montreal, QC **About SKF**:** **SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow!** SKF is an industry-leading...


  • Montréal, Canada Canadian Cancer Society Full time

    **Job Title**: Supporter Engagement Specialist **Location**:Montreal **Work Model**: Hybrid Work Model **Salary Band**: 4 ($39,000 - $65,000 CAD) **WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?** The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system...

  • Customs Coordinator

    6 months ago


    Montréal, Canada SSENSE Full time

    **Company Description** ABOUT US** SSENSE (pronounced [**es**-_uh_ns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM. SSENSE has garnered critical acclaim as...


  • Montréal, QC, Canada Canada Green Building Council Full time

    **Location**: Greater Montreal area, QC **Position Type**: Remote position **ABOUT CAGBC** **Position Title**: Market Engagement Specialist - Quebec (BILINGUAL) **Location**: Greater Montreal area, QC **Date**: October 2024 **Position Type**: Remote position **ABOUT CAGBC** The Canada Green Building Council (CAGBC) is a not-for profit organization...


  • Montréal, QC, Canada Nestle Operational Services Worldwide SA Full time

    **A little bit about us** Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest...