Customer Engagement Manager

4 months ago

Montréal QC, Canada SKF Full time

**Location**:

- Montreal - Quebec

**Industry**:

- Sales & Customer Service

**Job ID**:

- 1360

**Date Published**:

- 25-Jul-2024

**Salary**:

- $75000 to $90000 Per Year

**Customer Solutions Manager**

Location: Montreal, QC

**About SKF**:
**SKF has been making the world spin since 1907**
SKF is an industry-leading manufacturer dedicated to a culture of belonging, where our people flourish in an equitable environment that promotes leadership development and career growth. SKF bearings played an integral role in helping Mars Rover collect rock and regolith samples on the planet’s surface.

As an SKF team member, you will join 40,000 colleagues from more than 130 countries developing bearing technology and services that make rotation more reliable and sustainable. Sustainability is at the heart of everything we do. SKF aims to have **net zero** greenhouse gas emissions at all our production facilities by **2030**.

SKF products keep vehicles rolling, power the machines that put food on your table, and even reach into the cosmos as part of the Mars rover mission. Founded in Sweden in 1907, today SKF is publicly traded on the Nasdaq Stockholm with annual sales in 2020 of approximately $10 billion.

**Job Summary**:
The Customer Solutions Manager for SKF Canada is a critical role responsible for people development and implementing a customer service strategy, fully aligned with our customers’ needs while delivering a superior customer experience. Strategic thinking and operational implementation are key, alongside an innovative mindset to enhance customer solutions and experience. The role also entails identifying efficiency opportunities, developing projects to capitalize on them, and engaging in SKF RAC meetings for idea generation, feedback, and coaching. This position Emphasizes the importance of voice of the customer by actively listening to customer feedback and promoting a culture of collaboration, care, curiosity, and courage.

**Job Duties and Responsibilities are (including but not limited to)**:

- Able to communicate the operational goals of customers and builds relationships with key stakeholders in the full value chain (Pricing, Sales, Application Engineering, Quality).
- Identifies and applies best practices in customer solutions, providing clear guidance to support resources, and aligning team development with customer needs and business objectives.
- Actively build and maintain a network and build sustainable relationships with internal customers and stakeholders, aiming at the maximization of the SKF results.
- Deliver the appropriate level of customer service quality.
- Support and collaborate cross functionally for specific design product knowledge and design specific requirements for customers.
- Manage return of goods and complaints
- root cause analysis.
- Coordinate Orderbook Management in the system.
- Manage Order Entry and Large quotes.
- Manage EDI transactions.
- Reliability Services Support.
- Process improvement.
- Support customer claims, deductions, short payments, and more in accounts receivable.
- Working as a liaison between finance and customer service.
- Serve as a mentor and coach to less experienced colleagues.
- Support other functions in managing any deviations in customer requirements.
- Take appropriate actions to maintain and improve the working environment and working practices.
- Actively follow appropriate internal and external quality standards.Effectively plan, manage, and engage with team for optimal support coverage.**Job Requirements**:

- Bachelor’s degree in Engineering, Business, or equivalent business experience required.
- 5 plus years sales, account management or customer service.
- Minimum 2 years People Management experience.
- 1 year experience project management.
- Bilingual English/French a plus
- Ability to prioritize and complete multiple competing tasks while providing a flawless Customer Experience as well as timely, detailed follow up.
- Able to communicate effectively and professionally across the organization with all levels of employees and management.
- Exceptional computer skills; strong in Windows, Microsoft Office, CRM, and experience with mainframes.
- Ability to multitask between all systems quickly and efficiently.
- Must be a motivated self-starter and team player, interested in being an integral part of a high performing, diversified team.
- Individual needs to possess a positive attitude and work very well under pressure.
- Able to work in a fast-paced environment and evolving culture.
- Continuous improvement, critical thinking and problem-solving skills are required.
- High attention to detail and process oriented
- Proactivity and willingness to try new things
- Customer centric is a MUST
- **Hybrid Office Schedule** - Tue, Wed, Thurs in office, Mon & Fri - home office.

**What You’ll Love About SKF**:
**Rest and Relaxation.** Enjoy a robust vacation, statutory holidays as well as sick day policies

**Work

  • Customer Engagement Manager

    2 months ago

    Montréal, QC, Canada Third Bridge Full time

    At Thirdbridge, we take pride in bringing together passionate individuals and visionaries through an unparalleled culture. Our daily mission is to collectively create useful and sustainable software solutions, and we thrive when doing so, ensuring excellence in our work. As our first Engagement Manager, you will play a pivotal role in enhancing our client...

  • Customer Engagement Manager

    7 months ago

    Montréal, Canada SKF Full time

    **Customer Solutions, Manager** Location: Scarborough, ON **About SKF**: **SKF has been making the world spin since 1907!** SKF is an industry-leading manufacturer dedicated to a culture of belonging, where our people flourish in an equitable environment that promotes leadership development and career growth. SKF bearings played an integral role in helping...

  • Customer Engagement Lead

    6 months ago

    Montréal, Canada Autodesk Full time

    Job Requisition ID # - 24WD77155 - La traduction en Français se trouve plus bas!/The French translation can be found below!_ Position Overview The Content Strategy & Experience team in Customer Technical Success (CTS) ensures high-quality product expertise is delivered to customers as they learn, adopt, and use Autodesk’s platform through impactful...

  • Customer Engagement and Trade Specialist

    6 months ago

    Montréal, Canada Novartis Full time

    **Summary**: Location: Montreal/Toronto - #LI-Hybrid About the role: We are looking for experienced and passionate professionals to help us achieve our ambitious mission to reimagine medicine to establish Radioligand Therapy (RLT) as an essential pillar in cancer care. As Customer Engagement and Trade Specialist, RLT, you will be responsible for managing the...

  • Marketing Manager, Customer Engagement Retail

    7 months ago

    Montréal, Canada Sandoz Canada Full time

    Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines. Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture...

  • Customer Success Manager

    4 months ago

    Montréal, QC, Canada Amilia Full time

    **Who we are**: Amilia is more than just a tech company - we’re a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients! **What we do**: We provide an eCommerce platform for activities and...

  • Associate and External Engagement Manager

    4 months ago

    Montréal, QC, Canada Novartis Full time

    **Summary**: Location: Montreal/Toronto #LI-Hybrid About the role: We are looking for innovative, experienced and passionate communicators who want to have an impact and make a difference joining us to reimagining medicine. As Associate and External Communication Manager you will be responsible for supporting the creation and execution of corporate...

  • Customer Engagement Representative

    1 week ago

    Montréal, Canada SKF Full time

    **Location**: - Montreal - Quebec**Industry**: - Sales & Customer Service**Job ID**: - 1552**Date Published**: - 13-Dec-2024**Salary**: - $51,000 - $61,000**Customer Engagement Representative** Location: Montreal, QC **About SKF**:** **SKF, reducing friction since 1907, re-imagining rotation for a better tomorrow!** SKF is an industry-leading...

  • Director of Marketing, Customer Engagement, Hospital

    6 months ago

    Montréal, Canada Sandoz Canada Full time

    Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines. Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture...

  • Gestionnaire de Mandats Engagement Manager

    2 months ago

    Montréal, QC, Canada Amazon Web Services Canada, Inc. Full time

    Plus de 7 ans d’expérience en direction et en prestation d’engagements de services en TI pour les entreprises. - Plus de 5 ans d’expérience pertinente en service de conseils ou dans le secteur, avec une capacité éprouvée à bâtir des relations de confiance avec les principaux dirigeants des services opérationnels et technologiques (notamment le...

  • Product Educator

    3 months ago

    Montréal, QC, Canada Encore Market Engagement Full time

    **Job Brief**: In this role, you will act as a product educator for Rothmans Benson and Hedges. Rothmans Benson and Hedges, or RBH, is a company that aims to build a smoke free Canada by providing alternatives to cigarettes. In this role, you will act as a product educator for Rothmans Benson and Hedges. Rothmans Benson and Hedges, or RBH, is a company that...

  • Omnichannel Engagement Campaign Manager

    2 weeks ago

    Montréal, Canada AbbVie Full time

    **Company Description** Joining AbbVie means, you will be part of a team of outstanding professionals dedicated to making a remarkable impact on patients' lives. At AbbVie, we conduct ground-breaking science on a global scale every day. AbbVie Canada is one of the Best Workplaces in Canada. When choosing your career path, choose to be...

  • Engagement Manager

    2 weeks ago

    Montréal, Canada Eventus Solutions Group Full time

    **Engagement Manager - CCaaS** **Location**: Montreal preferred or Québec Province - (Canadian and US applicants living outside Montreal, Quebec, who are fluent in French will be considered) **Travel**:**up to 25% **Position Type**:**Contract (9 months - with potential extension) Are you an Engagement Manager who has a passion for driving strategy and...

  • Marketing and Customer Acquisition Manager

    4 weeks ago

    Montréal, QC, Canada Moment Travel Group Full time

    **About Journeys by Van Dyke** Journeys by Van Dyke is a premium brand within the Moment Travel Group, specializing in all-inclusive group travel for the Canadian market. With over 40 years of experience, we’ve introduced more than 10,000 Canadians to top destinations across Europe, South America, Africa, and Asia. Our focus is on curating elevated,...

  • Manager, Donor Engagement and Stewardship

    4 weeks ago

    Montréal, QC H3G 1M8, Canada Concordia University Full time

    **Position Number**:50001286 **Department**:Donor Engagement and Stewardship **Grade**:GR14 **Campus**:Sir George Williams (Downtown) **Salary**:$100,850.00 - $116,970.00 per annum **Union/Association/HR Policy**:ACUMAE **Posting deadline**:December 5, 2024 Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers,...

  • Engagement Manager with French Lang

    8 months ago

    Montréal, Canada Atlantis IT group Full time

    **Role: Engagement Manager with French Lang** **Location: Montreal, QC** **Fulltime with TCS - Onsite** **Engagement manager responsibilities**: Develop and maintain strong relationships with customers and ensure customer satisfaction throughout the project lifecycle. Manage the project delivery process, including project planning, resource allocation,...

  • Marketing Director, Customer Engagement, Retail

    6 months ago

    Montréal, Canada Sandoz Canada Full time

    Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines. Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture...

  • Engagement Manager, Management Consulting

    6 months ago

    Montréal, Canada Hatch Full time

    **Requisition ID**:91801 **Job Category**:Consulting **Location**:Montreal, QC, Canada Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work toward...

  • Bilingual Engagement Manager

    6 months ago

    Montréal, Canada AstraNorth Full time

    **Role and Responsibilities** - Addressing all client requests and concerns - Building relationships and collaborating with clients - Managing the engagement strategy - Tracking and managing all engagement metrics - Managing and monitoring the engagement budget - Providing regular Strategize, Design & Deliver a sustainable employee engagement plan with the...

  • Customer Relationship Management Manager

    2 weeks ago

    Montréal, QC, Canada AY Talent Full time

    Our client is in search of an experienced CRM Manager to join their Global Marketing team. In this role, you will lead the development and implementation of CRM strategies, optimizing customer engagement and business growth. You will manage the entire CRM lifecycle, from data analysis and customer journey mapping to driving cross-functional collaboration...