Customer Success Specialist

6 days ago


Whitby, Canada SIMNET Inc Full time

**Welcome to Simnet Inc., a dynamic and rapidly growing technology company that is revolutionizing the way businesses operate. We are currently seeking talented individuals to join our team and help us continue our mission of creating innovative solutions that make a real difference in peoples lives. At our company, we are not just keeping up with technology; we are leading the charge. Join us, and you will be at the forefront of technology.**

**Responsibilities**:

- Cultivate and maintain strong relationships with high-value customers and assigned accounts.
- Ensure customer success through a clearly defined implementation and ongoing customer success process.
- Report to the SVP of Sales and achieve an assigned baseline and growth revenue target.
- Aim for high levels of customer satisfaction, recognition of ROI, and accelerated time-to-revenue.
- Minimize consumption gaps, ensure strong renewals, and sustain predictable growth.
- Work with the Director of IT Operations to manage and achieve SIMNET’s Customer Success and Onboarding Program for specific assigned accounts.
- Secure and optimize the integration of the SIMNET Cloud, Security, and Services Portfolio.
- Coordinate efforts with sales, pre-sales, and other SIMNET resources to educate new and existing customers.
- Collaborate on the resolution of technical, billing, and day-to-day sales tasks.
- Ensure the smooth adoption of the SIMNET portfolio.
- Prioritize delivering a fantastic customer experience throughout customer life cycles.
- Implement the CSS baseline framework as the first step in the customer success process.

**Requirements**:

- Proven experience in cultivating and managing relationships with high-value customers.
- Familiarity with implementing customer success processes and frameworks.
- Ability to meet assigned revenue targets and drive customer satisfaction.
- Understanding of ROI recognition and accelerating time-to-revenue.
- Skills in minimizing consumption gaps, ensuring strong renewals, and sustaining growth.
- Proficiency in coordinating sales and technical resources for customer education.
- Capability to resolve technical, billing, and day-to-day sales tasks.
- Expertise in guiding customers for the smooth adoption of technology portfolios.
- Commitment to prioritizing and delivering a top-tier customer experience.

**Qualifications**:

- Bachelors degree in a relevant field, such as Business, Marketing, or a related discipline.
- 3+ years experience in a similar role

**Benefits**:

- **Extended health and dental care**: We provide extended health and dental care benefits, helping employees save money on medical expenses and promote good health practices.
- **Group RRSP matching program**: Simnet offers a group RRSP matching program, helping employees plan for their financial future.
- **Health spending account**: Access to a health spending account to choose how you spend your health care dollars and it can help cover expenses not covered by traditional health benefits.
- **Continuing education opportunities**: We offer opportunities for professional development, such as training programs or tuition reimbursement, we encourage employees to grow their skills and advance their careers.
- **Work-from-home options**: Flexibility of being able to work from home, especially during times when commuting or in-person interactions may not be ideal.
- **On-site parking**: On-site parking provided, helping to reduce stress and save time
- **Casual dress code**: Ditching the stuffy business attire. Employees can wear comfortable clothing creating a more relaxed and enjoyable work environment.
- **Free snacks and drinks**: Who doesnt love free food and drinks? We provide an array of snacks and beverages to keep you energized and motivated throughout the day.
- **Company events and outings**:We have multiple company-sponsored events throughout the year, such as holiday parties or team-building activities

We believe providing excellent service and creating happy customers is the way to create a valuable, enduring company that people love.

Lets work together to build a better future



  • Whitby, Canada Makita Canada Inc. Full time

    **Customs Compliance Specialist - Whitby, ON** Makita is a leading international brand that produces cordless and electrical power tools. Our focus is Customer First - a simple concept and we get it. We design and develop our tools with the user in mind, answering a simple question: How do we make the job easier and more efficient for the customer? **How...


  • Whitby, Canada Makita Canada Inc. Full time

    **Job description** **Customs Compliance Specialist - Whitby, ON** Makita is a leading international brand that produces cordless and electrical power tools. Our focus is Customer First - a simple concept and we get it. We design and develop our tools with the user in mind, answering a simple question: How do we make the job easier and more efficient for...


  • Whitby, Canada McGraw Hill LLC. Full time

    Overview: **Build the Future** McGraw Hill Canada’s Higher Education team delivers powerful platforms, highly personalized course materials, and effective learning supplements to help students achieve their goals at every stage of their academic and professional careers. We have an opening for a ** Customer Success Manager** working as a member of our...


  • Whitby, Canada Makita Corporation Full time

    Go Back Makita is a leading international brand that produces cordless and electrical power tools. Our focus is Customer First – a simple concept and we get it. We design and develop our tools with the user in mind, answering a simple question: How do we make the job easier and more efficient for the customer? How Makita supports our team members: ...


  • Whitby, Canada Thermo Fisher Scientific Full time

    Location: On site at either Whitby or Ottawa, Ontario location. **Position Summary**: Support the new Third party (Encompass) program for Fisher Canada by coordinating and reviewing new items for customs. Responsible for ensuring compliance with customs regulations. The role requires a deep understanding of the import regulations, tariff classifications and...


  • Whitby, Canada Flanagan Foodservice Full time

    At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we...


  • Whitby, Canada 360insights Full time

    **Starting **b**ase salary **US** **$**43,000** - **$**53**,**0**00** ** **CAD $**45,500** - $**55,500** ** Plus Bonus, Equity & Benefits - Pay transparency_ - Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does...

  • Leasing Specialist

    2 weeks ago


    Whitby, Canada CAPREIT Full time

    Are you enthusiastic, customer-oriented and enjoy interacting with people? Do you want to build a rewarding career in residential property management with one of the consistently recognized 50 Best Employers in Canada? If this is you, come join our community as a Leasing Specialist . Who are we? We are a growth-oriented company that own and operate...


  • Whitby, Canada 360insights Full time

    Starting base salary US $43,000 - $53,0**00 CAD $45,500 - $55,500 Plus Bonus, Equity & Benefits Pay transparency_ Our salary ranges are determined by role, level, and location. The range displayed on our job posting reflects the minimum and typical maximum target for new hire salaries for the position, it does not reflect the maximum salary for the role over...


  • Whitby, Canada Stonhard Full time

    **Construction Safety Specialist** With a century of leading the industry in manufacturing and installation of high performance, seamless floor, wall, and lining systems, STONHARD, understands the challenges in the industrial and commercial marketplace. We continue to meet customer needs by providing long-term, durable, safe solutions for facilities around...

  • Retail Specialist

    2 weeks ago


    Whitby, Canada Freedom Mobile - AZ Wireless Full time

    Freedom Mobile is transforming the Canadian wireless industry by ushering in a new generation of mobile plans that are unmatched by any competitor. We are rapidly increasing our subscriber count and need talented professionals to help drive our vision at becoming the best-in-class mobile operator in the country! Be a part of something truly special and...


  • Whitby, Canada Optima Communications International Inc. Full time

    **_Opportunity to EARN hundreds of dollars in additional Monthly Incentives!_** **What’s in it for you!** - Full-time permanent position - Competitive hourly wage - Bilingual Premium ( English & French ) - Lucrative monthly performance incentive programs allowing you to earn additional income - Progressive benefit plan after 90 days of employment - Access...


  • Whitby, Canada Optima Communications International Inc. Full time

    **$200 Retention bonus awarded at completion of first 60 days!** **_ Opportunity to EARN hundreds of dollars in additional Monthly Incentives!_** **What’s in it for you!** - Full-time permanent position - Competitive hourly wage - Bilingual Premium ( English & French ) - Lucrative monthly performance incentive programs allowing you to earn additional...


  • Whitby, Canada Makita Canada Inc. Full time

    **Social Media Specialist** **What you will do?** Reporting to the Marketing Manager, the Social Media Specialist is responsible for creating and publishing content on our social media platforms, such as Instagram, Facebook, and LinkedIn. The objective is to grow our audience, build brand awareness and ultimately boost sales. The Social Media Specialist...

  • Content Specialist

    1 week ago


    Whitby, Canada Cottage Dream Vacations Full time

    Are you a dynamic and creative individual with a passion for crafting compelling marketing strategies? Do you have a knack for engaging audiences, a keen eye for detail, and a drive to contribute to the success of a growing brand? If so, we have an exciting opportunity waiting for you as a Content Specialist! **The Content Specialist is responsible for the...

  • Operations Specialist

    3 weeks ago


    Whitby, Canada buy buy Baby Full time

    Our mission at Bed Bath & Beyond is to make it easy for our customers, and our associates, to feel at home. We’ve made enhancements to our store environment and implemented health and safety best practices to ensure a clean and safe shopping environment for customers and a safe workplace for our associates. The Receiving Specialist ensures that customer...


  • Whitby, Canada Optima Communications International Inc. Full time

    $200 Retention bonus awarded at completion of first 60 days_ Opportunity to EARN hundreds of dollars in additional Monthly Incentives_What's in it for you Fulltime permanent position Competitive hourly wage Bilingual Premium ( English & French ) Lucrative monthly performance incentive programs allowing you to earn additional income Progressive benefit plan...


  • Whitby, Canada 360insights Full time

    **Platform QA Specialist**: **Experiences that create growth. Growth that creates experiences.** Here at 360insights you will be a part of a fast-paced global team that is innovating and leading in the channel incentives and insights industry through our SaaS platform. You will be delivering great solutions for some of the world’s most recognizable brands...


  • Whitby, Canada Makita Canada Inc. Full time

    **Job description** Makita is a leading international brand that produces cordless and electrical power tools. Our focus is Customer First - a simple concept and we get it. We design and develop our tools with the user in mind, answering a simple question: How do we make the job easier and more efficient for the customer? **Responsibilities**: Represent...


  • Whitby, Canada Amplifon Group Full time

    **Overview **An estimated 3 million Canadians are hearing-impaired, and that number will continue to rise with our aging population. Amplifonis afast growing,multinational company, expanding our Canadian market. We are now looking for the next generation of **Audiologists and Hearing Instrument Specialists**to take on this challenge. **Responsibilities** -...