Customer Retention Specialist

6 months ago

Whitby, Canada Flanagan Foodservice Full time

At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we reshape our business, we're on the hunt for imaginative minds, business strategists, and food lovers. Are you prepared to be part of the legacy?

**A Culture of Innovation and Creativity**: We value fresh ideas and perspectives, innovation and collaboration, where employees can thrive and make meaningful impact. If you're passionate about making a difference, you'll fit right in.

**Family Values and Professional Opportunities**: Experience the integrity of a family-owned business combined with the exciting growth opportunities of a leading industry player who is scaling up quickly with technology.

**Outstanding Employee Benefits**: From profit-sharing, pension programs and comprehensive health benefits, we invest in your well-being. We celebrate and reward your achievements.

**Personal and Professional Growth**: We champion your growth with a wide range of career advancement opportunities tailored to your strengths and aspirations. There is no better pairing than a foodie with an awesome career in the foodservice industry

We are currently hiring for a Customer Retention Specialist. If you’re highly motivated and are ready for an exciting career that will shape the future of the foodservice industry, we want to hear from you.

**Job Type**: Full-time
**Job Location**: 295 South Blair St. Whitby, ON
**Schedule**: Monday to Friday (8:30am to 5:00pm
**Number of Hires**: 1
**Expected Hiring Date**: ASAP

**Position Summary**:
This position provides for superior service to the customer by supporting our customer return process. The position will investigate and processing returns according to our policy to ensure the safety of the food and the accuracy of information. This position collaborates closely with the customer service, sales, transportation, and warehouse.

**Key Responsibilities**:

- Investigating returns by working closely with other departments, tracking and analyzing for process improvements and offering solutions to our customers and sales personnel;
- Processing returns in the system once on site and approved;
- Supporting Territory Managers in their pursuits of service excellence for our business;
- Running various reports and maintaining spreadsheets;
- Demonstrating a constant willingness to ensure customer satisfaction.
- Other duties as assigned.

**Required Qualifications**:

- Secondary education or equivalent experience;
- Efficient time management, organization skills and attention to detail;
- Proven ability to manage multiple tasks while prioritizing and managing tight deadlines;
- Possess a high level of professionalism and dedicated to customer service. Proven ability to build good working relationships with internal and external clients and business partners;
- Decision making skills; must be comfortable problem solving and handling challenging situations in a professional demeanor;
- Excellent communications skills (verbal, written, and electronic);
- Advanced computer skills (MS Word and Excel);
- Must be able to work with mínimal supervision and have an attendance record which indicates dependability.

**Benefits**:

- Competitive compensation package
- Pension and RRSP plans
- Profit Sharing Program
- Comprehensive Flexible Benefits
- Paid Personal Days and Your Birthday
- Annual Health & Wellness Benefit
- Family oriented culture

Be part of the Legacy

All employees of Flanagan Foodservice must demonstrate adherence to all HACCP and Food Handling practices as well as all Company’s policies and procedures.

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