![Little Canada](https://media.trabajo.org/img/noimg.jpg)
Junior IT Support Specialist
3 weeks ago
**Junior IT Support Specialist**
**About Little Canada**
Our vision is to entertain our guests with a magical journey of discovery through Canada in miniature, that will be amazing, exciting, and meaningful for all ages.
Our mission is to evoke a sense of wonder and curiosity about Canada. To make you feel at home, welcomed, cared for, and connected to Canada. Little Canada is a vast, highly detailed and animated journey through Canada in miniature. This permanent attraction opened in summer 2021 in the heart of downtown Toronto, in a 50,000 square foot facility. Our goal is to be a top 10 attraction in Toronto, with anticipated attendance of over 500,000/year.
**What you'll be doing**:
- Provide tier 1 end-user support (onsite only).
- Setup onboarding staff (Office 365, SharePoint, etc.).
- PC/Mac hardware and peripheral setup, maintenance and troubleshooting.
- Troubleshoot webstore’s connection error and rejected custom orders.
- Manage hardware and software inventory.
**What you possess**:
- Experience in an IT role with customer service experience.
- Proficient with Windows 10, Windows Server 2019, MacOS, Microsoft Office 365, Azure Active Directory, Exchange, SharePoint, Microsoft Teams, Barracuda Network, etc.
- Experience in an Attraction Ticketing System. Preferred Galaxy Ticket System experience.
- Knowledge of network environments, firewall, switches, patch panels, WAP, VoIP, VPN, Wi-Fi and other network communication equipment.
- Knowledge of Cisco Meraki and Scale Computing Systems.
**The ideal individual will**:
Excellent interpersonal skills.
- Strong communication skills, both oral and written.
- Excellent analytical skills and great multitasking abilities.
- Ability to be efficient, proactive and handle high volume of work.
- Always willing to participate and eager to learn new things.
**A bonus if you have**:
- Previous Indoor/Outdoor Attractions experience.
- Proven years of work experience in IT and POS systems.
**Working Conditions**
**Job Type**: Fixed term contract
Contract length: 12 months
**Salary**: $50,000.00-$55,000.00 per year
Schedule:
- Monday to Friday
- Weekends as needed
**Experience**:
- Attraction Ticketing System: 3 years (preferred)
- IT support or Helpdesk: 3 years (preferred)
Work Location: In person
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