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Junior IT Support Specialist

7 months ago

Toronto, Canada ONIT ENERGY LTD Full time

Junior IT Support Specialist - $50,000 per annum
Business Overview - ONIT Energy Ltd.
Ontario Wholesale Energy, successfully operating under the ONIT umbrella, is a leading provider of Natural Gas & Electricity Supply and retail services tailored to small to large commercial consumers across Canada. With over 65 years of combined industry experience, we offer a diverse portfolio of products ensuring price stability, including leveraged index and structured, physical solutions. Our commitment to delivering exceptional customer service, coupled with our technical prowess, trading expertise and product ingenuity, sets us apart in the industry. We pride ourselves on our operational efficiency, allowing us to maintain competitiveness in pricing while delivering superior services. Join us at Ontario Wholesale Energy and be part of shaping the future of energy supply and retail.
What are we looking for?
Ontario Wholesale Energy is looking for a Junior IT Support Specialist that reports to our Director, Information Technology & Software Development to provide network and IT support.
Key Responsibilities
- Service Desk Management: Oversee the service desk operations, ensuring responsive and effective resolution of end-user issues. Prioritize and manage tickets according to urgency and impact, maintaining high levels of customer satisfaction.
- Project Involvement: Participate in IT-related projects and deployments, ensuring goals and deadlines are met. Assist in managing vendor relationships and maintaining service level agreements.
- Customer Service Excellence: Deliver exceptional support to end-users, handling all aspects of IT support and escalations, both onsite and remotely. Maintain a customer-focused approach to facilitate smooth IT operations across the organization.
- Continuous Learning and Improvement: Stay updated with the latest technologies and continuously seek to improve knowledge and skills to better support the evolving IT landscape.
- Hardware Deployment and Troubleshooting: Perform regular deployment and upgrades of employee hardware. Troubleshoot issues that employees have.

What you bring
- Technical Skills: Proficient in network infrastructure, VOIP systems, virtualization technologies like VMware, and familiarity with Microsoft Azure, Windows Server versions from 2012 R2 to 2019, Office 365, Teams, and Zoom.
- Experience: Minimum of 3 years in Information Technology, with specific expertise in Microsoft Azure and network management.
- Problem-Solving Abilities: Strong analytical and problem-solving skills, with a proactive approach to preventing disruptions and addressing IT risks.
- Communication Skills: Excellent communication skills, capable of working independently with mínimal supervision or collaboratively with all levels of the organization.
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field / experience is preferred.
- Adaptability: Flexible and adaptable to a fast-paced and changing environment, with the ability to handle multiple priorities simultaneously.
- Customer Service Orientation: Demonstrated ability to provide excellent customer service, ensuring user needs are met with professionalism and efficiency.

What We Offer
- Competitive compensation
- Learning and Development opportunities
- Dynamic company culture
- Paid Vacation
- Health Insurance and other exciting benefits for employees
- Discounted gym membership
- And hey, let’s not underestimate the free coffee on-site

**This is a Full-time Position**: 9:00am - 5:00pm; Monday - Friday
Any information obtained during recruitment will be used for employment purposes only and not for any other purpose.