Junior Cybersecurity Operations Specialist

7 months ago

Toronto, Canada Questrade Financial Group Full time

Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

What’s in it for you as an employee of QFG?
- Health & wellbeing resources and programs
- Paid vacation, personal, and sick days for work-life balance
- Competitive compensation and benefits packages
- Hybrid and flexible work arrangements
- Career growth and development opportunities
- Opportunities to contribute to community causes
- Work with diverse team members in an inclusive and collaborative environment

We’re looking for our next Junior Cybersecurity Specialist. Could It Be You?
We’re looking for a Junior Specialist for the Cybersecurity Operations team to join us. Reporting to the Principal within the Joint Security Operations Centre team, the Junior Specialist plays an important role in protecting the organization by managing the various tools used by parallel cybersecurity teams.
What’s it like working as a Junior Specialist for the Cybersecurity Operations team at Questrade?
The Junior Specialist role is within the CISO department, and is responsible for assisting his team in the administration and management of the various cybersecurity tools used by the wider Joint Security Operations Centre team, such as Endpoint Detection & Response (EDR), Vulnerability Scanning, Attack Surface Management, and more. Day to day activities include overseeing system upgrades and expanding capabilities, monitoring system health and troubleshooting system issues, ensuring asset coverage, and managing user access for these tools. You will be working alongside internal customers and our vendor support teams to ensure we are utilizing our security tools in accordance with corporate policies and growing business needs, as well as providing metrics on the management of these systems and tickets addressed. You will work closely with Cybersecurity and IT teams to align priorities and execute plans for new initiatives, as well as contribute to process improvements and build documentation for new tools.
Need more details? Keep reading...

**You will**:

- Manage and administer tools used by other cybersecurity teams related to endpoint protection, vulnerability scanning, etc
- Review enterprise security tools and controls to review system health, identify misconfigurations, and implement tuning recommendations per vendor best practices
- Maintain existing or create new procedures and processes for administering and managing cybersecurity tools under the purview of the team
- Respond to and address support tickets for our tools that arise from different end users and teams via the enterprise ticketing system
- Work closely with the various CISO teams (Incident Response, Threat Vulnerability Management, Cyber Threat Intelligence) and IT teams (Desktop Services, Infrastructure Operations) on operational activities and quarterly initiatives
- Report on team metrics for the CISO leadership team and the IT & Cyber GRC team
- Report on all applicable compliance related obligations

So are YOU our next Junior Specialist for the Cybersecurity Operations team? You are if you have
- 1+ years Cybersecurity experience in a similar role, with knowledge of technical infrastructure, networks, databases and systems
- Desire to further grow your cybersecurity skills across different tools and contribute to further development of team knowledge and areas of responsibility
- Proven ability to engage with technical and compliance teams and provide them with great customer service
- Strong written communication and technical writing skills, including experience creating documentation sets for procedures and workflows
- Experience analyzing different data sets and preparing metrics and reports (e.g. Excel, Sheets, PowerBI)
- Experience with Atlassian products, especially JIRA and Confluence

Additional Kudos...
- Hands on technical expertise in the following types of tools: EDR, infrastructure vulnerability scanning, cloud based scanning, external attack surface management, network scanning, incident response, SIEM, access management
- Security certifications such as CompTIA Security+
- Vendor certifications on cybersecurity tools or cloud platforms (AWS, Azure, GCP)
- You have prior experience working within a financial service or

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