Manager, Bus Priority Planning and Monitoring

2 weeks ago

Metro Vancouver Regional District, Canada TransLink Full time

Details

**Posted**: 20-Mar-24

**Location**: Greater Vancouver, British Columbia, Canada

**Type**: Full Time

**Years of Experience**:

- 5 - 10

**Internal Number**: 20240171

**Marketing Statement**

A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We’re committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued, and you can make a difference in a vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion

**Responsibilities**

PRIMARY PURPOSE

Leads the ongoing management, planning and implementation of TransLink’s Bus Priority programs to support the improvement of travel times, reliability and customer experience for bus customers. This includes oversight of and management of interdisciplinary teams (including planners, engineers, designers, and public affairs) delivering new RapidBus planning, upgrades to existing RapidBus lines (including multimodal streets design), and development and implementation of the Bus Speed & Reliability Program. The role requires leadership and direct collaboration with other levels of government, including senior staff and City Councils, to advance bus priority projects and programs in the region. The Manager leads the delivery of services for the Bus Priority programs and measures and monitors services to ensure efficiency, effectiveness and continuous improvement. The role ensures services align with broader department strategies, goals and objectives and contributes to divisional policies and activities that support strategic, enterprise-wide business decisions.

KEY ACCOUNTABILITIES

Scopes, plans, and participates in interactive discussions with Executives, elected and appointed officials, including the Board and Mayors’ Council.

Represents TransLink to external audiences on issues of moderate to high impact, risk and complexity, including in highly visible public forums.

Develops and manages relationships with external stakeholders including senior government officials and industry peers, managing expectations, discussing complex and sensitive issues, and resolving problems.

Oversees complex projects with enterprise-wide scope, highest risk and political sensitivity.

Develops project charters, business case, timelines, budget and deliverables.

Monitors and keeps projects on track in accordance with endorsed plans and ensure results within designated time frames. Provides project updates to senior leadership as required.

Develops reports and presentations for senior management on a periodic and ad hoc basis. Keeps the manager apprised of the status of initiatives and activities, collaborates with the manager on resolution of critical issues as they emerge.

Develops standards, guidelines and plans for the management of Bus Priority programs; ensures existing and proposed projects not only adhere to standards but also plans for and works across the enterprise to ensure compliance.

Develops program strategies, plans and tactics, to ensure efficiency and effectiveness in the delivery of services, ensuring overall alignment with departmental goals. Develops standards, policies and procedures within the program area, ensuring alignment with the broader departmental framework.

Contributes as a member of the department management team, identifying and taking action on program-related risks and opportunities associated with the projects and alerting manager to critical issues. Foresees strategic issues and mitigates in advance.

Oversees various agreements and contracts with service providers; providing direction and overseeing contract compliance; alerts senior management of any critical risks.

Develops, monitors and manages business plans and operating budgets for the program and related projects, ensuring services, programs or projects are cost-effective and adhere to regional goals. Provides input into the System Planning business plan.

Works closely with TransLink’s key stakeholders and government officials to meet legislated responsibilities. Works closely with executives and senior management within and outside of the organization on the development and execution of strategic initiatives. Manages the development of solutions to complex and multifaceted issues of multi-jurisdictional implementation.

Proactively liaises with other dep

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