Performance Analyst
2 weeks ago
**Marketing Statement**:
As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.
At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.
We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.
**Responsibilities**:
PRIMARY PURPOSE
Develop, coordinate and maintains performance measures throughout the organization ensuring alignment with divisional goals and objectives, including preparing quarterly reports to the Board of Directors and TransLink. Prepares a variety of analysis and reports to provide accurate and up-to-date information for informed senior management decision making. Provides guidance in Key Performance Indicators (KPI) monitoring and reporting.
KEY ACCOUNTABILITIES
Provides support related to corporate performance measures ensuring alignment with divisional goals and objectives and carries out analysis related to variances in corporate performance measures, recommending best practices to the senior management for problem areas. Assist in providing in-depth analysis and recommendations for senior management decision making.
Establishes and maintains a quality assurance process which ensures accuracy and completeness of performance measurement data while also ensuring compliance with company’s standards, policies, processes, regulatory and other related requirements.
Liaises with various departments to develop and prepare dashboards and periodic reports focused on various corporate performance measures and KPIs and improvements across all functions. Assists in requirements gathering, target setting, report design, delivery, and documentation.
Creates and maintains data dashboards/reports to ensure users have the information they need to manage their business and make decisions and improve service and efficiency. Leverages available benchmarking resources for best practices and provides comparable performance measures from other transit agencies and business enterprises to the concerned stakeholders towards informed decision making.
Prepares quarterly reports for the Board of Directors and TransLink to be reviewed by manager, indicating performance compared to targets and the previous year(s), and rationale for variances. Prepares ad hoc reports, presentation materials related to performance measurement, and research latest trends, best practices and other related data as assigned.
Identifies business process improvement opportunities across the organization and assist in supporting the development and implementation of a culture of continuous improvement. Participates in corporate business planning and initiatives as needed.
**Qualifications**:
EDUCATION AND EXPERIENCE:
The requirements for this job are acquired through completion of a bachelor’s degree in Business Administration, Economics, Statistical Analysis, or other relevant business-related fields plus four (4) years of experience in performance reporting functions or equivalent
OTHER REQUIREMENTS
Solid knowledge of concepts, principles, practices and techniques pertaining to all aspects of performance measures, benchmarking, balanced scorecards and dashboards
Strong analytical, problem solving and judgment skills to be able to interpret data and identify, diagnose, and resolve KPI related issues
Excellent knowledge of office software including spreadsheet and data management systems
Strong time management, organization, verbal, and written communication skills
Ability to multi-task, manage multiple priorities and work in a rapidly changing and dynamic environment with limited supervision
Strong relationship management skills and ability to work across multidisciplinary teams and management levels
Engaged listener: capable of listening and interpreting stakeholder feedback to understand business processes and identify business issues/objectives
Experience in process improvement or lean methodologies would be considered an asset
Advanced knowledge of Business Intelligence tools would be considered an asset.
**Other Information**:
This Full-Time Regular position will support the team to progress data governance as it relates to Key Performance Indicators. You will work on diverse matters of data governance, including the opportunity to develop collaborative relationships with internal busine
-
Performance Analyst
4 weeks ago
Metro Vancouver Regional District, Canada Translink BC Full time**Marketing Statement**: Join a company that has been a part of moving Metro Vancouver for over 35 years. British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam,...
-
Performance Reporting Analyst
4 weeks ago
Metro Vancouver Regional District, Canada BC Rapid Transit Co. Ltd Full time**Marketing Statement**: Join a company that has been a part of moving Metro Vancouver for over 35 years. British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam,...
-
Reporting Analyst
1 day ago
Metro Vancouver Regional District, Canada First Nations Health Authority Full time**FNHA Overview**: **About us** The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders. The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health...
-
Manual QA Analyst Ii
4 weeks ago
Metro Vancouver Regional District, Canada Ignite Technical Resources. Full timeQA Analyst - Permanent position in Vancouver (Hybrid Model): On behalf of our client in **Vancouver,** **Ignite Technical Resources** is looking for a **QA Analyst **with our client ** **for a **permanent opportunity**. **Role Description**: The Quality Assurance Analyst II (QA Analyst) provides specialist advice and analysis to ensure that all...
-
Evaluation Analyst Ii
7 days ago
Metro Vancouver Regional District, Canada First Nations Health Authority Full time**FNHA Overview**: **About us** The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders. The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health...
-
Manual QA Analyst Ii
4 weeks ago
Metro Vancouver Regional District, Canada Ignite Technical Resources. Full timeOn behalf of our client in **Vancouver,** **Ignite Technical Resources** is looking for a **QA Analyst **with our client ** **for a **permanent opportunity**. **Role Description**: The Quality Assurance Analyst II (QA Analyst) provides specialist advice and analysis to ensure that all information systems programs and projects meet end-user requirements...
-
Business Analyst, Financial Systems
4 weeks ago
Metro Vancouver Regional District, Canada First Nations Health Authority Full time**FNHA Overview**: **About us** The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders. The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health...
-
Data analyste performance
2 weeks ago
Vancouver, BC, Canada EightSix Network Inc Full timeWe are seeking an experienced Ecommerce Sales Analyst to join our reporting team! The ideal candidate will be responsible for analyzing ecommerce sales data, identifying trends, and providing actionable insights to drive business growth. The Ecommerce Sales Analyst will collaborate cross-functionally to optimize sales performance, improve customer...
-
Analyst, Urban
7 days ago
Metro Vancouver Regional District, Canada First Nations Health Authority Full time**FNHA Overview**: **About us** The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders. The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health...
-
Financial Data Analyst
5 days ago
Metro Vancouver Regional District, Canada First Nations Health Authority Full time**FNHA Overview**: The First Nations Health Authority is a diverse and transformational health organization of professional, innovative and dedicated team members and leaders. The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health...
-
Policy Analyst
7 days ago
Metro Vancouver Regional District, Canada First Nations Health Authority Full time**FNHA Overview**: The First Nations Health Authority is a diverse and transformational health organization of professional, innovative and dedicated team members and leaders. The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health...
-
Analyst - Vancouver, Bc (2-year Term)
4 weeks ago
Metro Vancouver Regional District, Canada First Nations Health Authority Full time**FNHA Overview**: The First Nations Health Authority is a diverse and transformational health organization of professional, innovative and dedicated team members and leaders. The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health...
-
Business Analyst
4 days ago
Greater Vancouver Regional District, BC, Canada Insight Global Full timeDAY TO DAY: Insight Global is looking for a Business Analyst to join an enterprise retail company in a hybrid work model out of Vancouver with an on-site requirement of three days per week. The Business Analyst will work closely with business stakeholders, technology teams, and the Technology Team Lead of Vendor Operations to create both business, functional...
-
Business Analyst
3 days ago
Greater Vancouver Regional District, BC, Canada Insight Global Full timeDAY TO DAY: Insight Global is looking for a Business Analyst to join an enterprise retail company in a hybrid work model out of Vancouver with an on-site requirement of three days per week. The Business Analyst will work closely with business stakeholders, technology teams, and the Technology Team Lead of Vendor Operations to create both business, functional...
-
Business Analyst
5 days ago
Greater Vancouver Regional District, BC, Canada Insight Global Full timeDAY TO DAY: Insight Global is looking for a Business Analyst to join an enterprise retail company in a hybrid work model out of Vancouver with an on-site requirement of three days per week. The Business Analyst will work closely with business stakeholders, technology teams, and the Technology Team Lead of Vendor Operations to create both business,...
-
IT Infrastructure Solutions Lead
3 days ago
Metro Vancouver Regional District, Canada TransLink Full time**Marketing Statement**: A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and...
-
Competency Analyst
4 weeks ago
Metro Vancouver Regional District, Canada BC Rapid Transit Co. Ltd Full time**Marketing Statement**: Join a company that has been a part of moving Metro Vancouver for over 35 years. British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam,...
-
QA Analyst with Performance Testing
4 weeks ago
Vancouver, BC, Canada Momentum Financial Services Group Full timeMomentum Financial Services Group, formerly Money Mart Financial Services, is a leading provider of financial services in North America. Backed by a retail network of over 400 locations, we provide access to cash and related products to help our customers achieve their goals. We operate retail locations in local communities and cities across Canada under the...
-
Research Analyst
4 weeks ago
Metro Vancouver Regional District, Canada First Nations Health Authority Full time**FNHA Overview**: The First Nations Health Authority is a diverse and transformational health organization of professional, innovative and dedicated team members and leaders. The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health...
-
Information Security Analyst
6 days ago
Metro Vancouver Regional District, Canada TransLink Full time**Marketing Statement**: A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and...