Office Clerk
4 months ago
Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.- We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.- We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.- And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.
Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.
What We Offer:
- Competitive pay- Company paid medical, dental, and vision benefits following the conclusion of your probationary period- Vested RRSP (Canada) with company match following the conclusion of your probationary period- Paid Vacation, Float, and Care Time- Employer-paid Short-Term Disability, Life Insurance, and Accidental Death and Dismemberment (AD&D)- Long Term disability- Robust Employee Assistance Program through Telus Health- Employer paid _Leap into Service_ Day to volunteer in your community- Tuition Reimbursement for eligible programs- Stock Options at a discounted rate after 6 months of continuous employment- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization- Company culture of internal promotions, diverse career paths, and rapid advancement
We’re Looking For:
We are seeking a full time Office Clerk with experience in customer service and general office administration. You will work as part of our close-knit administrative team, and will be responsible for supporting our front office operations. This is a full time position working from Monday to Friday between 8:30AM to 5:00PM.
You Are:
- Organized. You will support a broad range of administrative tasks.- Team Oriented. You will partner with our other team members, including sales, commercial accounts, and accounting to support our customer service needs.- Patient. You will interact with those that have had a vehicle repossessed, and will help them navigate the redemption process with patience.
You Will:
- Provide excellent customer service by assisting customers with various procedures and requests in an efficient and timely manner, including greeting customers, responding to incoming calls, taking payments, and general inquiries- Ensuring customer satisfaction by communicating with customers; identifying & resolving issues in a timely manner- Coordinate administrative tasks for dealer registration, title management, and/or eBusiness processes in accordance with company procedures- Perform moderately complex clerical and numerical processing activities of a clerical nature including selecting, compiling, verifying and processing data- Generate/prepare reports by gathering data from computerized systems (i.e. inventory reports and sales summary)- Manually or electronically entering new data in an accurate and timely manner, including vehicle information, registrations and other documents- May be required to process cheques, file sales transactions, balance & transmit sale reports & EFT wire transfers to other systems- Support other administrative tasks, including sale day functions, as required
Must Haves:
- High School diploma or equivalent experience / education- 1-2 Years’ of related experience in an administrative capacity- Tech-savvy, and comfortable using Google Suite- Strong customer service and communication skills- Excellent organizational and time management skills- Criminal Record Check and Driver’s Abstract completed and cleared by ADESA/OPENLANE is mandatory
Nice to Haves:
- Experience with AMS, VTrace, and other OPENLANE systems- Bilingual (English/French) is an asset
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