Site Reliability Administrator

5 months ago

Richmond Hill, Canada opentext Full time

**OPENTEXT - THE INFORMATION COMPANY**

Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

**The Opportunity**
You will set a new standard for OpenText Cloud Operations including site reliability administration through good communication with your team, your manager, and your peers. You will have the opportunity to define the technologies to be used, the structure of teams, and how work is completed, and responsible for the delivery of pipelines for product development and releases into production.
This job requires you to be able to work autonomously, in collaboration with others in Cloud Operations as well as Engineering, IT, and Customer Service, and at the direction of the Manager of Cloud Support Operations. Because your work will have visibility by other department members and management, frequent communication with your team and others concerning projects and issues is expected.

**You are great at**
- Work closely with various teams across the organization, including the security team, development team, and operations team for requests for assistance
- Execute with mínimal technical supervision, embrace reliability constraints, and be proactive in contributing improvements to the code base
- Promote technical vision in concert with product engineering for VM and containerized product development, deployment, and operationalization
- Establish/maintain security guidelines, practices, and department procedures
- Establish/maintain effective customer points of contact (development, infrastructure, teammates) for collaboration and troubleshooting projects related to existing technical issues
- Mentor engineers through code reviews, paired programming, and working sessions
- Drive a metrics-driven culture and software delivery process using data to measure overall system quality

**What it takes**
- 5+ years in technical development, QE, or operations role
- Familiarity and experience with Windows OS
- Extensive experience in an iterative development environment and CI/CD practices and tools is a must
- Familiarity with building and managing microservices-based systems
- Extensive hands-on experience with AWS or GCP & Infrastructure as Code (Terraform, CloudFormation)
- Proficient with scripting using Powershell, Python or Bash
- Prior experience using build and deployment tools such as GitLab, TeamCity Jenkins, Azure DevOps etc Strong automation skills including experience with Chef, Puppet, or Ansible
- Solid understanding of networking and of system security best practices
- Extensive knowledge of centralized logging systems
- Has strong analytical skills as applied to information technology, and can work independently of others in an assignment
- Has a good understanding of system hardware, storage subsystems, networking and common data protocols and APIs
- Extensive knowledge and experience using source management tools
- Extensive knowledge in the use of build artifact management
- Familiarity with the use of infrastructure monitoring tools
- Familiarity with the use of notification management tools such as OpsGenie, VictorOps or Pagerduty
- Familiarity with Pingdom, Thousand Eyes, or similar for external monitoring
- Communicates concepts and instructions clearly both verbally and in written form
- Has a desire to keep current with knowledge of technologies, learning new technologies, mastering them, and distributing that knowledge to teammates
- Can speak honestly, openly, and tactfully with both managers and teammates as a collaborator

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