Lead Site Reliability Administrator

5 months ago

Richmond Hill, Canada opentext Full time

**OPENTEXT**
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

**The Opportunity**:
The role of Site Reliability Administrator is to build solutions to enhance the availability, performance, and stability of OpenText services as well as automate repetitive work as part of a cloud dev ops organization.
This role would be a great fit for someone with creative and innovative problem-solving skills. You will develop and implement solutions that operate at scale. Our teams are empowered and expected to improve our products to truly deliver a reliable experience to customers.

**You Are Great At**:
Collaborates with Agile squads/developers, sustain, and business partners and provides significant contributions to develop specifications to resolve problems, and to address enhancement needs focusing in areas of logging, monitoring, and metrics for operational readiness.
- Uses technical knowledge, creativity, and company practices to drive down occurrences of incidents through the development of proactive monitoring and alerting.
- Provide attention to incidents according to Service Level Agreements.
- Provide continuous feedback to development teams on system stability, defect analysis, and system enhancements.
- Participate in technical discussions and drive the transition to sustain activities with the development teams.
- Work with IT business and development partners to gather input to develop new capabilities in displaying/monitoring/alerting on key performance indicators (KPIs) by tracking business transactions (BT) in real-time.
- Take ownership and accountability for the incident resolution process, participating in RCA and SWAT investigations.
- Plan for validation and verification of changes deployed by infrastructure teams, and development teams.
- Participate in day-to-day real-time advanced-level technical support and troubleshooting on issues reported by the user/customer base.
- Requires rotating shift work as needed.
- On-call rotation is required, as 7x24x365 support is required.

**What It Takes**:

- The ability to understand and maintain scripting software, such as shell script, Perl, python, javascript, etc
- Deep understanding of Linux systems
- Design and develop CI/CD pipeline through industry standard CI/CD technologies. (Experience Terraform, Ansible, Rundeck and GitOps a plus).
- Ability to develop a shared library to using GitLab to enable build and deployment.
- Able to work with cross-functional teams to deliver Infra-as-a-code solutions to build infrastructure and configuration management solutions.
- Experience with PaaS technologies such as Cloud Foundry, Kubernetes, and Bosh.
- Good understanding and operational experience with container technologies like Docker.
- Good understanding and working experience with microservices, RESTful architecture, API gateway, and Oauth2.0 standard.
- Experience in supporting middleware technologies such as Apache, Tomcat, and Spring.
- Experience and knowledge in RDBMS and No-Sql databases such as Oracle, Postgres, MariaDB, and Cassandra.

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