Donations and Administrative Assistant
6 days ago
**Trans World Radio Canada**
**Donations and Administrative Assistant**
TWR Canada is looking for an energetic, enthusiastic Donations and Administrative Assistant (DAA) to join our team in a full time (40 hrs/wk) capacity. With a heart to serve others, the DAA is a warm, welcoming face and voice for our team. With responsibilities ranging from receptionist duties to processing and acknowledging donations, maintaining accurate donor database records, providing reporting support to leadership and filling in administrative gaps, this is a multi-faceted customer service role designed to help TWR Canada’s donors, visitors, missionaries, and staff feel valued and partnered with our Christian ministry.
**Type**:Permanent, full-time role (40 hrs/week)
**Location**: London, Ontario (in-office role)
**Reports to**:Director of Finance & Administration
**Salary**: $44,000-$50,000 annually, based on experience, plus benefits
**Responsibilities**:
**_ Reception_**
- Provide a positive, welcoming environment for all callers and visitors
- Respond to all general inquiries including answering telephone calls, booking appointments, and ensuring staff/volunteers/donors/visitors are greeted and directed to the appropriate resource with exceptional customer service
- Collect and distribute incoming mail and courier packages and process outgoing mail and courier packages
**_ Administrative Assistance_**
- Attend meetings when required, and prepare documentation for board and other meetings when requested
- Create and maintain an emergency contact binder for quick access to important contacts
- Maintain an up-to-date departmental procedures binder
- Prepare supplies for community events, and track inventory and maintenance of materials and equipment (swag, technology, etc.)
- Update calendars and send out notices to staff with news and events
- Arrange catering for meetings and events, as requested
- Coordinate with travel agency to arrange staff travel, as required
- Monitor and order cleaning and office supplies inventory
- Prepare and make bank deposits
- Provide day-to-day assistance to staff as needed
**_ Gift Processing _**
- Process all incoming donations received by mail, online, phone, or at events using our online fundraising and gift-processing platform and our customer relationship management (CRM) database
- Pray with donors over the phone at time of gift processing, communicating shared partnership through their generous giving
- Create, update and maintain donor profiles and records with high degree of accuracy in donor database
- Prepare and send gift acknowledgments and receipts in a timely manner following CRA receipting requirements, in collaboration with other team members
- Organize and maintain donor files ensuring confidentiality and security of files
- Batch donations to reconcile donation reports with banking information and the finance team monthly
- Access 3rd party payment portals (such as CanadaHelps.org) to reconcile donor giving
- Work with the Director of Finance & Administration to ensure compliance with all donor-related policies and procedures, as well as relevant laws and regulations
- Oversee and maintain compliance for gift entry by our China ministry office in Markham
**_ Database Maintenance, Analysis & Reporting_**
- Add new donors and update donor contact information
- Run regular quality control reports to ensure data is accurate and current
- Maintain key donor and gift database code tables for reporting and to ensure clean integration with our website and financial systems
- Maintain accurate pledge information for recurring gifts
- Create and maintain user-friendly reports and dashboards to facilitate data-driven decision-making
- Prepare weekly, monthly and quarterly reports for leadership and other departments as requested
- Organize and participate in training sessions to enhance team members’ data-related skills and knowledge of CRM and online giving platform
- Maintain and administer database using global changes, importing, mail and donor segmentation functions, in coordination with our Software Specialist
- Communicate effectively with colleagues to gather information and resolve data-related queries
**_ Fostering Donor Relations _**
- Develop a warm rapport with donors
- Follow up with donors who make requests by mail or phone for tax receipts, additional information, or gift clarification, ensuring an excellent donor experience
- Contact monthly giving donors for credit card renewal information
- Call donors to advise of upcoming events in their area
- In coordination with the fundraising and donor engagement team, send cards or letters to donors for special occasions, including birthdays, anniversaries, loss of loved ones, as a means of donor encouragement
- Pray with and for donors regularly, seeking opportunities, and share appropriate prayer requests with staff.
Since no job description can encompass all duties that may be required, we expect all TWR Cana
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