Donations and Administrative Assistant

3 weeks ago

London, Canada Trans World Radio Canada Full time

**Trans World Radio Canada**

**Donations and Administrative Assistant**

TWR Canada is looking for an energetic, enthusiastic Donations and Administrative Assistant (DAA) to join our team in a full time (40 hrs/wk) capacity. With a heart to serve others, the DAA is a warm, welcoming face and voice for our team. With responsibilities ranging from receptionist duties to processing and acknowledging donations, maintaining accurate donor database records, providing reporting support to leadership and filling in administrative gaps, this is a multi-faceted customer service role designed to help TWR Canada’s donors, visitors, missionaries, and staff feel valued and partnered with our Christian ministry.

**Type**:Permanent, full-time role (40 hrs/week)

**Location**: London, Ontario (in-office role)

**Reports to**:Director of Finance & Administration

**Salary**: $44,000-$50,000 annually, based on experience, plus benefits

**Responsibilities**:
**_ Reception_**
- Provide a positive, welcoming environment for all callers and visitors
- Respond to all general inquiries including answering telephone calls, booking appointments, and ensuring staff/volunteers/donors/visitors are greeted and directed to the appropriate resource with exceptional customer service
- Collect and distribute incoming mail and courier packages and process outgoing mail and courier packages

**_ Administrative Assistance_**
- Attend meetings when required, and prepare documentation for board and other meetings when requested
- Create and maintain an emergency contact binder for quick access to important contacts
- Maintain an up-to-date departmental procedures binder
- Prepare supplies for community events, and track inventory and maintenance of materials and equipment (swag, technology, etc.)
- Update calendars and send out notices to staff with news and events
- Arrange catering for meetings and events, as requested
- Coordinate with travel agency to arrange staff travel, as required
- Monitor and order cleaning and office supplies inventory
- Prepare and make bank deposits
- Provide day-to-day assistance to staff as needed

**_ Gift Processing _**
- Process all incoming donations received by mail, online, phone, or at events using our online fundraising and gift-processing platform and our customer relationship management (CRM) database
- Pray with donors over the phone at time of gift processing, communicating shared partnership through their generous giving
- Create, update and maintain donor profiles and records with high degree of accuracy in donor database
- Prepare and send gift acknowledgments and receipts in a timely manner following CRA receipting requirements, in collaboration with other team members
- Organize and maintain donor files ensuring confidentiality and security of files
- Batch donations to reconcile donation reports with banking information and the finance team monthly
- Access 3rd party payment portals (such as CanadaHelps.org) to reconcile donor giving
- Work with the Director of Finance & Administration to ensure compliance with all donor-related policies and procedures, as well as relevant laws and regulations
- Oversee and maintain compliance for gift entry by our China ministry office in Markham

**_ Database Maintenance, Analysis & Reporting_**
- Add new donors and update donor contact information
- Run regular quality control reports to ensure data is accurate and current
- Maintain key donor and gift database code tables for reporting and to ensure clean integration with our website and financial systems
- Maintain accurate pledge information for recurring gifts
- Create and maintain user-friendly reports and dashboards to facilitate data-driven decision-making
- Prepare weekly, monthly and quarterly reports for leadership and other departments as requested
- Organize and participate in training sessions to enhance team members’ data-related skills and knowledge of CRM and online giving platform
- Maintain and administer database using global changes, importing, mail and donor segmentation functions, in coordination with our Software Specialist
- Communicate effectively with colleagues to gather information and resolve data-related queries

**_ Fostering Donor Relations _**
- Develop a warm rapport with donors
- Follow up with donors who make requests by mail or phone for tax receipts, additional information, or gift clarification, ensuring an excellent donor experience
- Contact monthly giving donors for credit card renewal information
- Call donors to advise of upcoming events in their area
- In coordination with the fundraising and donor engagement team, send cards or letters to donors for special occasions, including birthdays, anniversaries, loss of loved ones, as a means of donor encouragement
- Pray with and for donors regularly, seeking opportunities, and share appropriate prayer requests with staff.

Since no job description can encompass all duties that may be required, we expect all TWR Cana

  • Donations Manager

    1 week ago

    London, Ontario, Canada Goodwill Industries Canada Full time

    At Goodwill Industries Canada, we are seeking a highly skilled and motivated individual to fill the role of Donations Manager.The estimated salary for this position is $43,000 - $53,000 per year, depending on experience and location.Job DescriptionThis is a full-time opportunity that will play a vital role in leading our team to achieve exceptional results....

  • Donation Ambassador

    5 months ago

    London, Canada Talize Full time

    **Position**: Talize Donation Ambassador **Type of Employment**: Full Time **Reporting to**: Merchandise Processing Manager **Direct Reports**: Talize Donation Crew Team Members **About Us**: Talize is a proudly Canadian owned and operated national for-profit retailer offering quality resale apparel and housewares at unbeatable prices. As Canada’s...

  • Full Time Administrative Assistant

    6 months ago

    London, Canada The Salvation Army Full time

    The Administrative Assistant position leads and coordinates all secretarial and administrative duties in the ministry for London Citadel. **KEY RESPONSIBILITIES**: **General Administration** - Draft and type correspondences or generates reports (e.g., letters dealing with administrative issues, dictation, acknowledgements); checks typing for accuracy;...

  • Administrative Assistant I, Assisted Living

    5 months ago

    London, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Permanent, Full-time (1.0 FTE) Program Name: Assisted Living Number of Hours Bi-Weekly: 75 Work Schedule: Days On-Call: No **Job Summary**: - The Administrative Assistant I is responsible for administrative support functions to assist VON in providing quality service to the public. The position acts as a resource...

  • Administrative Assistant

    5 months ago

    London, Canada Fire Safety and Protection Full time

    **ABOUT US** Georgian Bay Fire & Safety Ltd., a Fire Safety and Protection, LLC, company, is one of the largest independent Life Safety & Property Protection companies in Canada. We are seeking additional members for our growing team throughout Ontario. Our Fire Alarm, Security, Sprinkler, and Electrical professionals are committed to protecting people and...

  • Finance Assistant

    6 months ago

    London, Canada Home and Community Care Support Services Full time

    **Job Description**: Home and Community Care Support Services South West is seeking a **Finance Assistant in London, Ontario**! Opportunity Summary: As a member of the Corporate Services team, the Finance Assistant is responsible for providing financial and administrative services including the processing of accounts payable and accounts receivable...

  • Donation Crew Team Member

    6 months ago

    London, Canada Talize Full time

    **About Us**: Talize is a proudly Canadian owned and operated for-profit thrift retailer. We’re passionate about sustainable fashion because we know we’re helping the planet at the same time as providing you amazing value! That means offering unbeatable prices on brand names, designer fashions, accessories, leather goods, footwear, housewares, books,...

  • Administrative Assistant I, Shift Nursing

    6 months ago

    London, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Regular, Full Time (1.0 FTE) Program Name: Shift Nursing Number of Hours Bi-Weekly: 75 Work Schedule: Days On Call: No **Job Summary**: The Administrative Assistant I is responsible for administrative support functions to assist VON in providing quality service to the public. The position acts as a resource for...

  • Donor Services Administrator

    5 months ago

    London, Canada TWR Canada Full time

    **Donor Services Administrator** This is a part-time (24 hours/week) paid role. As the first point of contact for most donors contacting or visiting TWR Canada, the donor services administrator is a friendly face and voice for our team. They are responsible for processing and acknowledging all donations received by TWR Canada. They maintain accurate and...

  • Donor Services Administrator

    5 months ago

    London, Canada TWR Canada Full time

    **Donor Services Administrator** This is a part-time (24 hours/week) paid role. As the first point of contact for most donors contacting or visiting TWR Canada, the donor services administrator is a friendly face and voice for our team. They are responsible for processing and acknowledging all donations received by TWR Canada. They maintain accurate and...

  • Restore Driver

    2 months ago

    London, Canada Habitat for Humanity Heartland Ontario Full time

    **Join our Team at Habitat for Humanity Heartland Ontario and become a driving force to support our mission!** We're on the lookout for a dedicated individual to take the wheel of our donations truck, collecting generous donations to support our ReStores. As the face of our organization, you'll engage with donors, ensure safe transportation of goods, and...

  • Administrative Assistant

    4 weeks ago

    London, Ontario, Canada Cheshire and Wirral Partnership NHS Foundation Trust Full time

    About the RoleWe are seeking an experienced Administrative Assistant to join our team at Cheshire and Wirral Partnership NHS Foundation Trust. As a key member of our secretarial team, you will provide administrative support to our clinical staff, ensuring the smooth running of our services.Main ResponsibilitiesProvide administrative support to clinical...

  • Administrative Assistant I

    6 months ago

    London, Canada VON Canada (Ontario) Full time

    **Requisition Details**: Employment Status: Regular, Full Time (1.0 FTE) Program Name: Home Care Number of Hours Bi-Weekly: 75 Work Schedule: Days On Call: No **Job Summary**: The Administrative Assistant I is responsible for administrative support functions to assist VON in providing quality service to the public. The position acts as a resource for the...

  • Weekend Administrative Assistant

    5 months ago

    London, Canada London Hunt and Country Club Full time

    **THE CLUB IS AN EMPLOYER OF CHOICE** Every Club employee has an important role to ensure the enjoyment of the facilities by all members. We know that our employees are vital to ensure the success of the Club and will hire, develop, and reward the best people available. The Club has partnered with local businesses which allow for savings opportunities for...

  • Accounting Administrator

    5 months ago

    London, Canada Goodwill Industries Ontario Great Lakes Full time

    **Accounting Administrator** Goodwill is hiring! If you are passionate about making a difference and want to be part of a team that is dedicated to improving the lives of others and projected for future growth, Goodwill Industries, Ontario Great Lakes is the place for you. We are seeking a highly motivated Community Store Assistant Manager who is...

  • Truck Driver and Warehouse Assistant

    3 months ago

    London, Canada London Food Bank Full time

    Truck Driver and Warehouse Assistant Description The London Food Bank is looking hire a Truck Driver and Warehouse Assistant for a full time, salaried position (37.5 hours/week). The Driver/Warehouse Assistant is an integral part of the Food Bank team. The driver/warehouse assistant is responsible for driving to pick up donations from various sources and...

  • Associate, Database

    6 months ago

    London, Canada Ronald McDonald House Charities Southwestern Ontario Full time

    *** The Associate, Database & Gift Processing is responsible for assisting with processing all donations to the Chapter and generating accurate and appropriate receipts with timely thank you letters. An exemplary record keeper, the Associate, Database & Gift Processing, timely and accurate donations and enters the data in the donor database, compiles...

  • Gift Processing

    2 months ago

    London, Canada Brain Tumour Foundation of Canada Full time

    **The Role**: **Key Responsibilities**: You will have responsibilities that include, but are not limited to: - Accurately record and process all donations in the donor database, including cash, cheques, credit cards, and online gifts - Promptly and appropriately acknowledge all donations, including generating and mailing thank you letters, and issue tax...

  • Administrative Assistant

    5 months ago

    London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 35 Salary Grade: Level M **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek...

  • Administrative Assistant

    5 months ago

    London, Canada Western University Full time

    **Classification & Regular Hours**: Hours per Week: 35 Salary Grade: Level M **About Western**: Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek...