Junior Desktop Support Specialist

6 months ago

Delta, Canada FYidoctors Full time

Join our dynamic team as a Junior Desktop Support Specialist. In this role, you will be supporting our teams with hardware development, implementation, installations, and troubleshooting issues.

**What Will You Be Doing?**
- Installing, maintaining, monitoring, and troubleshooting end user and network hardware, peripheral devices, presentation equipment, software, and other products.
- Performing on-site analysis, diagnosis, and resolution of complex desktop issues for end users, and implement corrective solutions, including off-site repair.
- Assisting the Merger & Acquisition IT Implementation team in hardware deployment, procurement of new equipment, and assets for acquisitions.
- Assisting the Merger & Acquisition IT Implementation team in transitioning owner and maintenance of IT related accounts, i.e. telephone, fax, security, into our organization
- Procuring and configuring IT assets to support acquisition deadlines. (Computers, Peripherals, iPads, and other ad-hoc devices)
- Administering and resolving issues with associated end-user workstation network software products, when required.
- Liaising with third-party support and PC equipment vendors, when necessary.
- 1-2 years experience in a related field
- Post-Secondary Education in Computer Sciences or Related field
- Windows 11 operating system
- Demonstrated proficiency with hardware, OS deployment, and asset management
- Basic knowledge of support processes, workflows, and IT Service Management (ITSM) systems such as ServiceDesk Plus, ServiceNow, or other.
- ITIL Foundations (v3 or v4) certification is an asset
- Bilingualism (French/English) is considered an asset

**How You'll Benefit working at our Home Office**:

- A comprehensive total rewards package, including two free pairs of glasses and lenses per year
- A coaching culture that fosters ongoing growth and development opportunities
- A people-first culture, (but dogs are also welcome)
- An organization that gives back locally and nationally, and supports you in doing so as well

**Why You Should Join Us**:
Our purpose is to enhance the lives of our patients. If you get excited by the opportunity to be part of a team that strives to put the patients at the center of everything we do, and have fun while doing it, then you belong with us Our doctor-led, patient first, approach has helped us rapidly grow from 30 locations to over 300

We could not have gotten here without our fantastic people, who now number more than 3,000 and serve patients across the country. We are committed to FYihealth group being more than just a place to work and are intentional about our values of opportunity, diversity, equity and inclusion in the environment we create for our team members to thrive.

At FYi, we hope you'll grow as a professional and as an individual, knowing you can come to work each day, have a meaningful impact on people's lives and have fun doing it.
- FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected compensation for this position is $40,200 - $50,200 per year, considering factors like experience, skills, and qualifications. Base pay is just one component of our overall Total Rewards offering. We look forward to speaking with you more about our continued dedication to our team's overall well-being and growth._

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