Terminal Support Specialist

3 months ago

Delta, Canada Global Terminal Full time

GCT is the largest terminal operator and maritime employer in the country. We are the major entry point for international trade in Canada, totaling over $2 billion in economic output each year. Operating on the West Coast for over a hundred years, with the support of our people, we played a major role in the development of the Asia Pacific Gateway.
- We offer rewarding opportunities for team-oriented individuals who thrive in a fast-paced environment that are accountable, innovative, and driven to achieve challenging goals. We have an opportunity for a Terminal Support Specialist within our IT Department at GCT.

**Key Responsibilities**:

- You will be responsible for responding to support incidents as reported by the helpdesk for the general computing environment, including (but not limited to) desktop and mobile computing hardware and software, network systems, business systems and server infrastructure. Where appropriate the individual will co-ordinate and escalate issues to the appropriate 3rd level support and / or external vendor resources.

You will be responsible for the following:

- Second level support for inquiries from central helpdesk.
- Support the desktop and yard equipment in GCT’s lower mainland sites: Deltaport, Vanterm and downtown Vancouver.
- Communicate clearly and effectively: electronically, by phone, or in person with users experiencing difficulties to determine, resolve, and document problems experienced.
- Prioritize and manage several tickets at once.
- Respond physically to site when appropriate to diagnose, repair, and maintain computer systems.
- Work with unionized labor to troubleshoot, repair, and in some cases upgrade computer systems in industrial equipment.
- Troubleshoot, remediate, and document issues as they arise. May require dispatching and triaging with third level support and/or vendors.
- Proactively identify and learn applicable software and hardware used and supported by the organization.
- Proactively identify root cause of issue and suggest steps for prevention of future problems.
- Work with project stakeholders in the deployment of new computer systems in both office and industrial settings.
- Keep records of equipment user problems to allow for trend analysis.
- Perform other related duties as required.

**Requirements**:

- You bring your previous experience in 2nd level helpdesk support, with a focus on hardware. You also bring strong organization and problem-solving skills, as well as your flexibility to perform multiple tasks. You are able to work in a self-directed manner and are also able to work effectively with a team or work group. You have excellent fault finding, verbal and written communication skills and a proven ability to work in a fast-paced environment. You have a strong desire to learn and continue your growth in the IT industry.

**Education & Experience**:

- A BCIT Technology degree, or equivalent.
- An A+, Network+ and Server+ certification or equivalent.
- Linux+ or equivalent.
- MCSA/MCSE or equivalent.
- 2 years or more experience in a 2nd level helpdesk role.
- Exemplify initiative, independence and being a team player.
- Access to a vehicle at all times.
- Physical ability to provide field support in all weather conditions.
- Extensive practical experience in a similar role or a combination of education, training and experience in a related discipline may be considered in lieu of the above.

This position requires the ability to lift objects up to 70lbs, reaching above and below waist-level, the ability to climb to heights over 30 feet, a valid driver’s license and access to a vehicle, the ability to work at any of our terminal locations and the ability to work various shifts as related to 24/7 operation. An understanding of the Container Shipping Industry and previous experience in an operations environment is also an asset.

**Compensation**:

- Salary Range $77,170-$90,982
- Annual Incentive Plan
- Competitive benefits plan

**Leadership Practices**:
**Model the Way** **- Leaders find their voice by clarifying their personal values and expressing them in a style that is authentically their own, and they set the example by aligning actions with shared values.
**Inspire a Shared Vision **- Leaders envision the future by imagining exciting and ennobling possibilities and enlisting others in a common vision by appealing to shared aspirations.

**Challenge the Process** - Leaders search for opportunities by seeking innovative ways to change, grow, and improve. They also experiment and take risks by constantly generating small wins and learning from mistakes.

**Enable Others to Act **- Leaders foster collaboration by promoting cooperative goals and building trust. They strengthen others by sharing power and discretion.

**Encourage the Heart **- Leaders recognize contributions by showing appreciation for individual excellence. They also celebrate values and victories by creating spirit of community.

**To Apply**:
**Safety. P

  • Terminal Support Specialist

    1 day ago

    Delta, British Columbia, Canada Global Container Terminals Inc. Full time

    Job SummaryWe are seeking a highly skilled Terminal Support Specialist to join our IT Department at Global Container Terminals Inc. The successful candidate will be responsible for providing technical support to our users, troubleshooting and resolving hardware and software issues, and collaborating with our team to ensure seamless IT operations.Key...

  • Terminal Support Specialist

    2 weeks ago

    Delta, Canada Global Container Terminals Inc. Full time

    GCT is the largest terminal operator and maritime employer in the country. We are the major entry point for international trade in Canada, totaling over $2 billion in economic output each year. Operating on the West Coast for over a hundred years, with the support of our people, we played a major role in the development of the Asia Pacific Gateway. We offer...

  • Terminal Support Specialist

    3 months ago

    Delta, Canada Global Container Terminals Full time

    GCT is the largest terminal operator and maritime employer in the country. We are the major entry point for international trade in Canada, totaling over $2 billion in economic output each year. Operating on the West Coast for over a hundred years, with the support of our people, we played a major role in the development of the Asia Pacific Gateway. We offer...

  • Cement Terminal Superintendent

    3 months ago

    Delta, Canada Heidelberg Materials US, Inc. Full time

    **AutoReqId**: 19447BR **Pay Class**: Salaried Exempt **Minimum Pay Rate**: $96,190.00 **Maximum Pay Rate**: $132,257.50 **Department**: Distribution **Line of Business**: Cement Operations **Position Type**: Full-Time **Job Posting**: Heidelberg Materials provides the materials to build our future. Our future is sustainable. Our future is digital....

  • Safety, Security

    2 months ago

    Delta, Canada Global Terminal Full time

    GCT Canada is the largest terminal operator and maritime employer in the country. We are the major entry point for international trade in Canada, totaling over $2 billion in economic output each year. Operating on the West Coast for over a hundred years, with the support of our people, we played a major role in the development of the Asia Pacific Gateway. -...

  • Container Drayage Specialist

    13 hours ago

    Delta, British Columbia, Canada BST Transportation Group Full time

    About BST Transportation GroupWe are a leading provider of container drayage services in Metro Vancouver, with a strong presence in the transload sector.Job SummaryWe are seeking a skilled Container Drayage Specialist to join our team. As a Container Drayage Specialist, you will be responsible for transporting containers between ports, terminals, and...

  • Administrative Coordinator, Terminal Operations

    3 months ago

    Delta, Canada BC Ferries Full time

    Job Description: **ADMINISTRATIVE COORDINATOR, TERMINAL OPERATIONS** Tsawwassen or Swartz Bay 4 Month Term Certain You are an administrative professional, you have a passion for detail and you excel in a fast-paced environment. Working as part of a dynamic results-driven team, you use sound judgement and awareness while providing confidential...

  • IT Support Technician

    3 weeks ago

    Delta, British Columbia, Canada Global Container Terminals Inc. Full time

    Company OverviewGlobal Container Terminals Inc. stands as the premier terminal operator and maritime employer in Canada, significantly contributing to the nation's international trade with an impressive economic output exceeding $2 billion annually. With a legacy spanning over a century on the West Coast, our dedicated workforce has been instrumental in the...

  • IT Support Technician

    3 weeks ago

    Delta, British Columbia, Canada Global Container Terminals Inc. Full time

    Company OverviewGlobal Container Terminals Inc. stands as the foremost terminal operator and maritime employer in Canada, significantly contributing to the nation's international trade, with an impressive economic output exceeding $2 billion annually. With a rich history spanning over a century on the West Coast, our dedicated workforce has been instrumental...

  • IT Support Technician

    3 weeks ago

    Delta, British Columbia, Canada Global Container Terminals Inc. Full time

    Company OverviewGlobal Container Terminals Inc. is the foremost terminal operator and maritime employer in Canada, significantly contributing to the nation's international trade with an annual economic impact exceeding $2 billion. With a legacy spanning over a century on the West Coast, our dedicated workforce has been instrumental in the evolution of the...

  • Technical Support Professional

    1 day ago

    Delta, British Columbia, Canada Global Container Terminals Inc. Full time

    Job SummaryWe are seeking a highly skilled Terminal Support Specialist to join our IT Department at Global Container Terminals Inc. The successful candidate will be responsible for providing technical support to our users, troubleshooting and resolving hardware and software issues, and collaborating with our team to ensure seamless IT operations.Key...

  • It Support Specialist

    2 days ago

    Delta, British Columbia, Canada Taymor Industries Full time

    IT Support SpecialistIT Support Specialist Taymor is seeking a highly skilled IT Support Specialist to join our team in Delta. This is a full-time opportunity that requires 37.5 hours of work per week, with some after-hours and weekend support. About the Opportunity This role is perfect for individuals who are passionate about providing top-notch technical...

  • Administrative Support Specialist

    3 weeks ago

    Delta, British Columbia, Canada Westshore Terminals Full time

    Position Overview: This role is a casual unionized opportunity aimed at enhancing the current administrative workforce at Westshore Terminals. The selected candidate(s) will undergo training in a minimum of three distinct administrative functions. Key Responsibilities: Engage in various clerical tasks that may include General Administration, Accounting,...

  • IT Support Specialist

    5 days ago

    Delta, Canada Taymor Industries Full time

    **The Opportunity in a Nutshell**: - **IT Support Specialist**: - **37.5 hours per week, will require some after hours and weekend support**: - **$49,000-$58,000 + 3 weeks vacation + 8 wellness days + health and retirement benefits** **__________________________________________________________** **About the Opportunity** Currently, Taymor is looking...

  • HR Specialist

    1 month ago

    Delta, Canada Albion Marine Solutions Ltd Full time

    The Human Resources Specialist will have responsibility for a variety of HR functions, including full employee lifecycle events such as onboarding, termination, transfer, compensation and benefits, data management. **Reporting**: Report to the Director. **Location**: Vancouver, BC, Canada. **Position Type**:Full Time. **Requirements**: - Bachelor’s...

  • Administrative Support Specialist

    15 hours ago

    Delta, British Columbia, Canada Thunderbal Distributors Ltd Full time

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Thunderbal Distributors Ltd. As an Administrative Support Specialist, you will play a critical role in ensuring the smooth operation of our office.Key ResponsibilitiesAdministrative Support: Provide administrative support to our team,...

  • Administrative Support Specialist

    1 day ago

    Delta, British Columbia, Canada Rove Logistics Ltd. Full time

    About the RoleRove Logistics Ltd. is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will play a critical role in ensuring the smooth operation of our office.Key ResponsibilitiesAdministrative Support: Provide administrative support to our team, including...

  • Construction Support Specialist

    3 weeks ago

    Delta, British Columbia, Canada JOHAL DRYWALL Full time

    Construction Support SpecialistJOHAL DRYWALL is seeking a dedicated Construction Support Specialist to enhance our workforce. The successful candidate will possess a background in construction and be prepared to engage in physically intensive activities. This role offers the chance to be part of a collaborative team in an outdoor environment.Position...

  • Education Support Specialist

    12 hours ago

    Delta, British Columbia, Canada Catholic Independent Schools of Vancouver Archdiocese Full time

    About the RoleCatholic Independent Schools of Vancouver Archdiocese is seeking a dedicated and compassionate Education Support Specialist to join our team. As an Education Support Specialist, you will play a vital role in providing educational assistance to students, supporting teachers, and contributing to a inclusive learning environment.Key...

  • Office Support Specialist

    3 weeks ago

    Delta, British Columbia, Canada 21 Century Trading Inc. Full time

    Office Support Specialist RoleWe are in search of an Office Support Specialist to enhance our operations at 21 Century Trading Inc. The successful applicant will possess a High School diploma and a minimum of 1 year of relevant experience in a comparable position.Primary Duties:Manage and distribute incoming correspondence and materialsDocument and prepare...