Network Support Specialist

2 weeks ago


Delta, British Columbia, Canada COGNITIA Healthcare Technologies Ltd. Full time

Job Title: Network Support Specialist

About COGNITIA Healthcare Technologies Ltd.

We are a leading healthcare technology company dedicated to delivering innovative solutions that improve patient outcomes. Our team is passionate about providing exceptional support to our users, and we are seeking a skilled Network Support Specialist to join our team.

About the Role:

We are looking for a highly motivated and experienced Network Support Specialist to provide technical assistance to our users. The successful candidate will have excellent communication skills, a strong understanding of computer systems and networks, and the ability to work independently in a fast-paced environment.

Responsibilities:

  • Technical Support: Provide timely and effective technical support to users experiencing difficulties with computer systems and networks.
  • Incident Management: Manage incidents from initiation to resolution, ensuring minimal disruption to business operations.
  • Problem-Solving: Consult user guides, technical manuals, and other documents to research and implement solutions to complex technical problems.
  • User Training: Provide training and guidance to users on the use of computer systems and networks.
  • Log Maintenance: Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.

Requirements:

  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: 2 years of experience in network support or a related field.
  • Skills: Excellent communication and problem-solving skills, strong understanding of computer systems and networks, ability to work independently in a fast-paced environment.

Estimated Salary: £35,000 - £45,000 per annum, depending on experience.



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