IT Lead Specialist, Technical Support

2 months ago

Delta, Canada Wallenius Wilhelmsen Full time

Overview:
**Exciting Career Opportunity with Competitive Compensation and Benefits at a Global Organization**

**Job Type**: Permanent Full-Time
**Location**: Annacis Island, Delta, BC
**Work Hours**: Monday to Friday, 7:00 AM - 3:30 PM

**Who We Are**

Wallenius Wilhelmsen is a global leader in shipping and logistics, with over 155 years of experience and nearly 10,000 employees across 29 countries. We operate one of Canada’s premier vehicle processing terminals in Vancouver, employing over 300 union and exempt staff.

As the **sole Auto Terminals operator** at the Port of Vancouver, located on Annacis Island, we handle, accessorize, and distribute nearly 100% of all Asian-manufactured vehicle imports for the Canadian market. We partner with top auto manufacturers, including Toyota, Honda, Hyundai, Kia, and more, helping them deliver vehicles nationwide.

**Why Join Wallenius Wilhelmsen?**
- ** Competitive Salary and Annual Bonus**: The salary range for this position is **$84,000 - $100,000**, based on experience and qualifications.
- ** Company-Paid RRSP Contributions**: We contribute to your future with company-paid RRSP contributions, with no matching required.
- ** Comprehensive Health Benefits**: 100% company-paid medical, dental, and vision coverage for you and your dependents.
- ** Career Growth and Stability**: We provide excellent opportunities for advancement in a global organization with strong Canadian roots, offering you long-term job security.
- ** Inclusive and Diverse Work Culture**: Our team reflects a variety of cultures and languages, fostering a welcoming environment where everyone belongs.
- ** Collaborative and Fun Environment**: We prioritize work-life balance with events like summer BBQs, Christmas parties, and charity initiatives that help build a positive and engaged community.

**Job Description**:
**About the Role**

As the **Lead IT Specialist, Technical Support - Canada**, you will be responsible for managing and supporting Wallenius Wilhelmsen's IT infrastructure across multiple locations in Canada. Your day-to-day will involve providing high-level technical support, managing IT projects, and improving systems that are critical to our operations.

**Your key responsibilities will include**:

- **
Technical Leadership & Project Management**: You will lead IT projects, including system design and installation, as well as perform ongoing system maintenance and troubleshooting. You'll be responsible for ensuring smooth and secure IT operations for both business and production environments.
- ** End-User Support**: Provide Level 2 on-site and remote support for end-users, covering desktop and laptop hardware, Windows 11, Office 365, and mobility devices (such as handheld scanners and mobile phones).
- ** Infrastructure Management**: Oversee the IT infrastructure at key facilities across Canada, including locations in Annacis, Richmond, Mississauga, and Halifax. You'll ensure that IT equipment is well-maintained, secure, and fully operational.
- ** Ticketing & Problem-Solving**: Manage service tickets using **ServiceNow**, ensuring timely follow-ups and escalations when needed. You'll work closely with internal and external stakeholders to resolve major incidents and implement process improvements.
- ** Collaboration**: Work with a distributed international team of IT professionals, providing executive support when required and assisting other global offices remotely as needed.
- ** Continuous Improvement**: Drive continuous improvement initiatives to optimize IT operations and better serve the business. You'll be responsible for updating existing infrastructure and creating new process documentation to streamline support and operations.

Job Requirements:
**This Role is a Great Fit If You Have**:
**Technical Competencies & Experience**:

- Bachelor’s Degree in Computer Science, Information Systems, or a related field, and at least 5+ years of relevant experience.
- Experience in PC/laptop setup, troubleshooting, and help desk support (both remote and on-site).
- Excellent knowledge of Windows 11 and Microsoft Office 365.
- Working knowledge of networking (VPN, wireless) and printer support.
- Familiarity with **Power Apps**, **Power BI**, and **handheld scanner support** (Android-based).
- Proven experience working closely with users, vendors, and all levels of management.

**Preferred Qualifications**:

- ** CompTIA A+ Certification** or equivalent knowledge.
- Certifications such as **Microsoft, Dell, or Cisco** would be an asset.

**About You**:

- Strong interpersonal skills, with the ability to collaborate and work effectively within a team.
- Excellent analytical, problem-solving, and communication skills.
- Customer service-oriented, with experience serving both internal and external stakeholders.
- Detail-oriented with the ability to work independently and manage tasks under mínimal supervision.
- Eager to learn new technologies and quickly adapt to changing environme

  • Technical Support Specialist

    5 days ago

    Delta, British Columbia, Canada Advance Machines Ltd. Full time

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Advance Machines Ltd. in [location]. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers and ensuring their systems are running smoothly.Key ResponsibilitiesProviding timely and effective technical...

  • IT Lead Specialist, Technical Support

    2 months ago

    Delta, Canada Wallenius Wilhelmsen Full time

    Overview: Exciting Career Opportunity with Competitive Compensation and Benefits at a Global Organization Job Type: Permanent Full-Time Location: Annacis Island, Delta, BC Work Hours: Monday to Friday, 7: AM – 3: PM Who We Are As the sole Auto Terminals operator at the Port of Vancouver, located on Annacis Island, we handle, accessorize,...

  • Senior Technical Support Specialist

    3 weeks ago

    Delta, British Columbia, Canada Ying Da Enterprises Group Inc Full time

    Company OverviewYing Da Enterprises Group Inc is a leading technology company that provides innovative solutions to various industries. Our team is dedicated to delivering high-quality products and services that meet the evolving needs of our clients.SalaryThe estimated annual salary for this position is $60,000 - $80,000, depending on experience and...

  • Highly Skilled Technical Support Specialist

    2 weeks ago

    Delta, British Columbia, Canada Advance Machines Ltd. Full time

    Job Title: Highly Skilled Technical Support SpecialistCompany Overview: Advance Machines Ltd. is a leading company in the industry, committed to providing top-notch services and solutions to our clients.Salary: $65,000 - $85,000 per year, depending on experienceJob Description: We are seeking a highly skilled technical support specialist to join our team....

  • Technical Support Specialist

    2 weeks ago

    Delta, British Columbia, Canada Advance Machines Ltd. Full time

    Job OverviewAdvance Machines Ltd. is seeking a Technical Support Specialist to join our team.Job SummaryWe are looking for an experienced technical support specialist to provide high-quality technical assistance to our customers, troubleshoot and resolve technical issues in a timely manner, and collaborate with internal teams to identify and implement...

  • Network Support Specialist

    2 weeks ago

    Delta, British Columbia, Canada COGNITIA Healthcare Technologies Ltd. Full time

    Job Title: Network Support SpecialistAbout COGNITIA Healthcare Technologies Ltd.We are a leading healthcare technology company dedicated to delivering innovative solutions that improve patient outcomes. Our team is passionate about providing exceptional support to our users, and we are seeking a skilled Network Support Specialist to join our team.About the...

  • Information Systems Technical Support Specialist

    2 weeks ago

    Delta, British Columbia, Canada COGNITIA Healthcare Technologies Ltd. Full time

    Job Description:We are seeking a highly skilled Information Systems Technical Support Specialist to join our team at COGNITIA Healthcare Technologies Ltd.About the Role:The successful candidate will provide technical support and maintenance for computer systems, networks, and software applications. This role involves troubleshooting issues, resolving...

  • Office Support Specialist

    2 weeks ago

    Delta, British Columbia, Canada TRANS-IT LOGISTICS INC. Full time

    Job SummaryWe are seeking an experienced Office Support Specialist to join our team at TRANS-IT LOGISTICS INC. This role involves providing administrative support to ensure the smooth operation of our office.

  • Technical Support Specialist

    3 weeks ago

    Delta, British Columbia, Canada Wallenius Wilhelmsen Full time

    About the RoleAs a key member of our IT team, you will be responsible for managing and supporting Wallenius Wilhelmsen's IT infrastructure across multiple locations in Canada. Your day-to-day will involve providing high-level technical support, managing IT projects, and improving systems that are critical to our operations.Your Key Responsibilities Will...

  • IT Support Specialist

    1 week ago

    Delta, British Columbia, Canada Advance Machines Ltd. Full time

    Job TitleWe are seeking a highly skilled IT Support Specialist to join our team at Advance Machines Ltd. as a Technical Support Technician.

  • Technical Sales Specialist

    6 months ago

    Delta, Canada UI Technologies Inc Full time

    Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year **Tasks**: - Promote sales to existing clients - Identify and solicit potential clients - Assess client's needs and resources and recommend the appropriate goods or services - Develop reports and proposals to illustrate benefits from use of good or service -...

  • Technical Specialist

    4 weeks ago

    Delta, British Columbia, Canada Gogo excavating & contracting ltd Full time

    Technical Specialist RoleAs a technical specialist, you will be responsible for resolving complex technical issues and providing expert-level support to the team. Your expertise in advanced system troubleshooting and problem-solving will be crucial in ensuring the smooth operation of our systems.Key Responsibilities:Resolving complex technical issues through...

  • IT Support Specialist

    3 weeks ago

    Delta, British Columbia, Canada Ying Da Enterprises Group Inc Full time

    About the Role:The IT Support Specialist will provide technical assistance to users experiencing difficulties with computer systems and networks. This role involves troubleshooting, resolving issues, and providing advice and training to users. The ideal candidate will have excellent communication skills and be able to work effectively in a team...

  • Administrative Support Specialist

    2 weeks ago

    Delta, British Columbia, Canada TRANS-IT LOGISTICS INC. Full time

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at TRANS-IT LOGISTICS INC.About the RoleThis is a permanent position with an estimated salary of $45,000 - $60,000 per year, depending on experience. The successful candidate will be responsible for providing administrative support to our office staff,...

  • IT Support Specialist with Network Expertise

    2 weeks ago

    Delta, British Columbia, Canada COGNITIA Healthcare Technologies Ltd. Full time

    Job DescriptionWe are seeking an IT Support Specialist to join our team at COGNITIA Healthcare Technologies Ltd. This role requires strong technical skills and excellent customer service abilities.About the RoleThe successful candidate will be responsible for providing first-line technical support to our users, troubleshooting issues with computer systems...

  • IT Systems Support Specialist

    2 weeks ago

    Delta, British Columbia, Canada Ying Da Enterprises Group Inc Full time

    About Ying Da Enterprises Group IncAt Ying Da Enterprises Group Inc, we are seeking a skilled IT Systems Support Specialist to join our team. This role is responsible for providing technical assistance and support to users, ensuring the smooth operation of computer systems and networks.Salary and BenefitsThe estimated salary for this position is $65,000 -...

  • Installation and Technical Services Specialist

    4 weeks ago

    Delta, British Columbia, Canada bcltd Full time

    Job Title: Installation and Technical Services SpecialistAbout the Role:We are seeking an Installation and Technical Services Specialist to join our team at BCLTD. As an Installation and Technical Services Specialist, you will be responsible for installing and maintaining telecommunications equipment.Key Responsibilities:Install and test telecommunications...

  • Technical Sales Specialist

    2 weeks ago

    Delta, British Columbia, Canada FCS Can Full time

    At FCS Can, we are seeking an experienced Technical Sales Representative to join our team. As a key member of our sales team, you will be responsible for identifying and soliciting potential clients, developing reports and proposals to illustrate the benefits of our products or services, and conducting sales transactions.About the RoleThis is a permanent...

  • IT Support Specialist

    3 months ago

    Delta, Canada Taymor Industries Full time

    **The Opportunity in a Nutshell**: - **IT Support Specialist**: - **37.5 hours per week, will require some after hours and weekend support**: - **$49,000-$58,000 + 3 weeks vacation + 8 wellness days + health and retirement benefits** **__________________________________________________________** **About the Opportunity** Currently, Taymor is looking...

  • Logistics Support Specialist

    2 weeks ago

    Delta, British Columbia, Canada TRANSCO FREIGHTWAYS LTD Full time

    Job Title: Logistics Support SpecialistAbout Us:Transco Freightways Ltd is a leading transportation company dedicated to providing reliable and efficient logistics solutions.Job Summary:We are seeking a highly motivated Logistics Support Specialist to join our team. In this role, you will be responsible for supporting the movement of goods and materials,...