Operations Manager

6 months ago

Vancouver, Canada WS Audiology Americas Full time

HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey. Join the team that’s changing lives _

We’re seeking a **Full-Time, Permanent Operations Manager** to support our growing team This role will be positioned in **Mainland BC **as a remote opportunity with the ability to travel frequently to our hearing centres across the province.

**What it’s all about**:
**What’s in it for you?**
- Attractive compensation package with profit-sharing opportunities
- Benefits starting on your first day
- RRSP program + employer matching
- Educational Assistance and Health & Wellness programs
- Generous travel allowances and mileage for applicable roles Mentorship and professional development opportunities

**What you will do**:

- Create & maintain Standard Operating Procedures by assisting in ensuring best practices are adhered to at centre level. This includes, but is not limited to, schedule management, patient recall process, patient database and files, etc.
- Determine potential risks to business and escalate as required
- Provide operations support for company-wide initiatives such as new product launches, toolkit additions, pricing updates etc.
- Understand industry changes and implications to centre operations
- Provide regular updates on key performance indicator (KPI) trends and results of initiatives/projects
- Document centre needs and risk analysis to support project management in executing successful clinic relocations, buildouts and closures
- Support successful integrations for acquisitions, as required
- Maintain constant communication with centre staff and managers to understand opportunities
- Lead, motivate, and support team on new initiatives/projects

**What we are looking for**:

- Two or more years of proven success in an operations management role
- Demonstrable ability to build strong relationships with internal/external customers and other stakeholders
- Superior oral and written communication skills; ability to communicate appropriately with a variety of stakeholders (peers, management, suppliers, customers, etc.)
- 5+ years’ experience managing people and operations (within a healthcare/retail setting would be considered a strong asset)
- Demonstrable experience guiding direct and indirect reports through change management
- Keen attention-to-detail for time management and organization skills
- Ability to interpret financial statements, operations reports, retail KPIs, etc.
- Can work independently and identify priorities
- Willingness to travel frequently within Ontario and occasionally throughout Canada as required

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