Facility Service Coordinator

1 month ago


Toronto, Canada Soho Square Solutions Full time

**JOB DESCRIPTION**:
**KEY DUTIES & RESPONSIBILITIES**
- Learns client account details, the service request/work order

management systems, the telephony system and policies, processes and operating procedures
- Fills basic client requests including creating and dispatching work orders

to appropriate internal and external service providers and relaying
appropriate information to front line facilities managers
Assesses and accurately assigns level of priority to facilitate timely
fulfillment of service requests
- Learns techniques for troubleshooting service issues, communicating

with internal technicians and Facility Managers, external service
providers, landlords and other relevant parties
- Receives guidance and support in completing service requests including

activities such as proper work order processing, dispatching and the
communication of information.
- Provides customer service support
- Participates in program initiatives undertaken by the Dispatch Centre
- Maintains confidentiality of client account information and other

confidential information. Conducts work in a professional manner.
- May be required to demonstrate Dispatch Centre capabilities to

potential and existing clients and to prospective hires by having such
people Y-cord into live calls.
- May be required to provide training to new Team Members.
- Other duties as assigned.

**Work Hour Availability Requirements**
- 7/24/365 environment requiring open availability; rotating 12 hour shifts.
- Must have open availability to work weekends and holidays as required.

**MINIMUM EDUCATION**:
High school completion plus a specialized technical
or business course

**JOB-RELATED EXPERIENCE**:
One year or more Knowledge & Skills
- Demonstrates language proficiency (both verbal and written) in English,

including proper grammar, spelling and punctuation. Clear and effective
communication skills
- Strong customer-service orientation and demonstrated customer service

skills.
Must be proficient at typing and navigating the computerized work system while receiving and discussing verbal communication with the client

**Job Type**: Fixed term contract

Pay: $17.39-$19.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative experience: 1 year (preferred)
- customer-service orientation: 1 year (preferred)
- customer service: 1 year (preferred)



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