Facility Services Coordinator

2 months ago

Toronto, Canada CT Real Estate Full time

**Help us boldly shape retail in Canada**

Canadian Tire Corporation’s (CTC) rich heritage of serving Canadians from coast-to-coast dates back to 1922. Our vision is to become the #1 retail brand in Canada and we are focused on innovating and making important investments in our business, especially when it comes to our people. To reach our goal, we need the best talent to help us evolve and drive change across the business - and boldly help shape Canada’s retail industry. As we strive to be at the forefront of a complex and vastly changing retail industry, it is an exciting time to join the Canadian Tire family of companies.

T he purpose of this position is to support the operation of the work environment for all CTC employees at Canada Square (CSQ) and Yonge-Eglinton Centre (YEC) by interpreting internal customer needs (help desk service requests), determining appropriate action, and delivering superior client service.

The **Facility Services Coordinator **requires a customer-centric attitude with a demonstrated track record of providing excellent customer service to both internal and external clients, strong attention to detail and the ability to prioritize and multitask in a fast-paced work environment. Additionally, this role assumes overall responsibility for all maintenance related issues and the manner in which resolution is executed.

**What you’ll do**
- Daily tasks include general building maintenance, housekeeping support and coordination, equipment maintenance, employee health and safety, service order request management, event planning, meeting room management, support for food services and catering, parking administration and a variety of other tasks required to enhance the customer experience within the workplace.
- Perform regular floor inspections to proactively identify space, furniture, fixtures or equipment in need of repair and/or maintenance. Contact appropriate contractors to facilitate repairs and work with external resources to facilitate equipment servicing.
- Coordination of all meeting room facilities: responsible for booking, physical set-up and operation of meeting space according to client requirements and provide detailed evaluation of all meeting room facilities for use patterns, equipment suitability, functionality and availability.
- Coordinate installation of new equipment through the utilization of electrical and cabling contractors, carpenters, drywallers and other skilled trades while making necessary security arrangements for afterhours access.
- Respond to afterhours emergency calls related to the physical building, building environment, or building systems such as light and power, domestic and chilled water, HVAC or Life Safety.
- Coordination and responsibility for booking loading dock facilities for external service providers and caterers.
- Direct accountability for physical event set-ups including furniture, stage and entrance structures, power requirements, furniture removal/storage, catering equipment, communications and signage, furniture rentals, waste management and pre and post clean-up activities. Remain on site and on standby in case there are any power or HVAC issues during an event.
- Support staff relocations and furniture modifications. Make minor adjustments, repairs and modifications to furniture as required. Coordinate logistics around pre/post move cleaning, moving bins, packing & labeling, transportation, loading docks, freight elevators, access, HVAC, tools & equipment, etc.
- Proactively manage requirements around things such as: coffee, water, waste management, cleaning services, plant maintenance, afterhours access for elevators and space, meeting space, Fire Plans and evacuation meeting locations, emergency contacts.
- Work cooperatively with others and adapt to changing requests.
- Carry out assigned work while remaining flexible enough to take on any additional unassigned work that may be required to complete a task.
- Problem solving and solution development to support unconventional facility requests.

**What you bring**
- Proven ability to assess situations and take necessary actions to resolve.
- Ability to assess impact of facility failures.
- Exceptional communication skills.
- Related trade or technical experience an asset.
- Knowledge of building codes and requirements an asset.
- Experience working with external contractors and resources.
- Experience assembling and dismantling various types of furniture systems.
- Operational planning and scheduling related to preventative, proactive, reactive and emergency repairs and maintenance.
- Project management experience an asset.
- Experience with H&S policies and best practices, fire plans, building evacuation and emergency response programs.

LI-RF1
- Canadian Tire and its family of companies are boldly shaping retail in Canada and we continue to deliver a positive experience for our customers. As one of the most trusted brands in Canada, our employees take pride in the work

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