Bilingual Customer Service Representative

1 week ago

Ottawa, Canada belairdirect Full time

_Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times._
- Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us._

**About the role**

Do you like helping people and have a keen interest in technology? We're looking for customer service agents for our **Centre of Digital Expertise**

The Centre of Digital Expertise is a national, dynamic and customer service-oriented team. By joining us as a **Bilingual**Customer Service Representative**, you'll become an expert in providing technical support to our belairdirect automérite_TM_ customers.

This position is available in our **Montreal**, **Laval,** **Quebec city** or **Ottawa**offices.

**Start date**:February 10, 2025

**Schedule**: 40 hours/week, evening shift
- 11:00 a.m. to 8:00 p.m., Monday to Friday ** Eligible to a 6% evening premium
- 8:00 a.m. to 5:00 p.m., every fourth Saturday

**What you’ll do here**:

- Answer incoming phone calls and chats:

- Resolve problems encountered by our automérite_TM_ customers
- Provide technical support for program activation and use
- Make outbound calls:

- Encourage eligible customers to activate the automérite_TM_ service
- Be an ambassador for the program
- Perform occasional administrative tasks, according to business needs

**What you bring to the table**:

- High school diploma or equivalent
- ** Bilingualism (French and English) is mandatory**:

- Requires answering calls and providing service to an English & French-speaking clientele on a regular basis
- Excellent customer service
- Dynamic and positive energy
- Experience in a call center environment (an asset)
- Superior communication and persuasion skills
- Autonomy and team player
- No Canadian work experience required however must be eligible to work in Canada.

LI- Hybrid

**What we offer**

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**_We are an equal opportunity employer_**
- At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives._- As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today._

**_
We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request._**
- If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs._

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