Accident Benefits Representative

4 weeks ago

Toronto, Canada Wawanesa Insurance Full time

**Date**:Jul 1, 2023

**Location**: Toronto, ON, CA, M2P-2B7 Ontario, CA

**Company**:Wawanesa Insurance

**Job ID**:6693

**Working Business Language**: English

**We’re proud to give our employees the flexibility to choose how and where they want to work. In this role, you can decide whether your preference is to work from home (remote), work from the office or a hybrid of time spent at both. You may work anywhere within Ontario; the required four-week in-person training & onboarding period, to ensure a positive tranisition into the role, will be held at our North York office: 4120 Yonge St, North York, ON M2P 2C6**

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

**Job Overview**:
The Accident Benefits Representative (Level I, Intermediate, and Senior levels) contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of first party small injury claims falling under relevant legislation.

**Responsibilities**:

- Provide exceptional customer service
- Interpret policy wordings, determines policy coverage and ensure appropriate reserving
- Investigate and manage first party injury claims by telephone and correspondence
- Coordinate services with vendors and service providers
- Prepares files for arbitration or litigation
- Liaise with claimants, doctors and rehabilitation specialists
- Adjust claims from inception to completion in a proactive manner
- Maintain accurate records based on company standards and policies within the claims system
- Keep apprised of current changes and trends in the accident benefits/insurance industry through legislation, arbitration decisions, case law, etc.
- Perform other duties as assigned

**Qualifications**:

- Previous insurance adjusting experience
- Working toward Chartered Insurance Professional (CIP) designation
- Knowledge of medical terminology
- Effective customer service skills including empathy and concern for our customers
- Excellent communication skills, both written and oral
- Strong investigative and analytical skills
- Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
- Detail oriented with a critical degree of accuracy regarding data entry
- Excellent negotiation skills
- College/University degree preferred

LI-Remote

**Wawanesa is proud to be one of **Manitoba's Top Employers** for 2023 recognizing that we are an exceptional place to work**

Wawanesa provides its employees with a **respectful**, **challenging **and **rewarding **environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with **highly competitive compensation packages** (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a **stable environment** for its employees in today’s challenging markets.

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