Claims Representative Ii/iii

3 weeks ago

Toronto, Canada Intact Full time

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

In return, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.

**About the role**

We’re looking for a Claims Representative II/III, Accident Benefit Special Handling Unit, to join our growing team

**What you'll do here**:

- Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable.
- Communicate in a timely and respectful manner with the customer, claimants, lawyers and insurers to settle claims and report findings and settlements.
- Conduct investigations and identify additional information such as independent medical examinations, customers medical or employment history required to clarify and/or justify a claim.
- Collect reports and statements to determine liability and coverage.
- Ensure all cases are clearly documented and meet any or all legislative requirements.
- Assist junior staff with day-to-day issues, escalating more serious issues to senior specialists, consultant or management staff, as warranted.

**What you bring to the table**:

- A college diploma or a university degree or any combination of equivalent education and experience.
- A minimum of 2 years of experience as Adjuster Accident Benefits claims.
- Can handle or oversee moderate to complex claims.
- Can communicate and negotiate effectively.
- Excellent customer service skills.
- Strong analytical and decision-making skills.
- Friendly and positive attitude.
- Excellent time management skills.
- Knowledge of the provincial legislation governing auto insurance.

LI-Claims

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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