Client Space Channel Manager

7 months ago

Montréal, Canada Business Development Bank of Canada Full time

No other bank is doing what we do.

At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different. There’s a reason we like to work here, and we think you’ll like it too. Join BDC and help make a difference

Diversity. Equity. Inclusion. They’re more than just words for BDC. These concepts are foundational to our success and to our ability to attract, retain, mobilize and develop the right talent, as well as to offer a healthy, professional and collaborative environment. We are committed to cultivating and preserving an environment where all employees can thrive, and, for over a decade, we have been recognized as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation, beliefs, experiences, and more.

BDC is currently pursuing a digital transformation program. One of its main transformation goals is to offer its clients and employees an enhanced global user experience across digital channels.

In this context, the Client space plays a central role in the customer experience, both for obtaining a financial product and servicing interactions, by offering customers access to a multitude of features in autonomous mode.

POSITION OVERVIEW

The Client Space Channel Manager is the person on the team who is in charge of collaborating with different stakeholders in the organization to represent the needs of customers and capture the needs of different sectors in order to evolve this strategic channel.

As such, the Client Space Channel Manager is responsible for developing a strategy and vision for the channel and influencing the organization in order to offer a sophisticated transactional channel that meets customer expectations and follows best practices in the field. They are also responsible for ensuring that it provides a world class user experience for internal employees and functions.

At the execution level, the channel manager works closely with key digital transformation stakeholders, project and compliance teams to prioritize the work the team will do to deliver the different solutions.

CHALLENGES TO BE MET- Collaborate with the organization's stakeholders to develop a customer-centric strategy and vision for the channel;- Communicate the channel’s vision and roadmap to ensure stakeholder buy-in;- Define the performance management framework and set performance objectives for the channel;- Maintain a view of the channel roadmap containing all the work scheduled to impact the clients;- Assess the client value of the work and set priorities to ensure that the team focuses on the elements of maximum value that are aligned with the vision of the channel;- Identify the issues to be solved, collaborate in the development of business requirements in order to prioritize them;- Orchestrate governance of the channel;- Be the contact person to whom one turns to obtain information (commercial or technical, depending on the context) on the field;- Work in an agile environment and continuously review business needs, refine priorities, define milestones and deliverables, and identify opportunities and risks as stakeholder needs change;- Track and communicate the team's progress to interested stakeholders, which may include teaching them how to access the team dashboard and helping them understand it.

WHAT WE ARE LOOKING FOR- You have experience as a channel manager and/or in-depth knowledge of the agile process and principles- You have experience writing and defining digital strategy in financial institutions-
- You have a university education in Marketing, IT, Administration, or equivalent- You have a minimum of 5 years of experience as a product manager, business analyst or project manager- You know how to work with multidisciplinary teams (i.e., UX Design, developers)- You are interested in the changing needs of entrepreneurs and the realities of their ecosystems- You are recognized for your skills in stakeholder management, communication, presentation and leadership- You are comfortable working in a fast-paced environment, where goals need to be achieved within tight deadlines and sometimes you have to work with incomplete data- You are growth-oriented, always curious to learn and are used to working in problem-solving mode- You are bilingual (French, English)

With us, you'll be able to achieve the work/life balance you're looking for, with competitive working conditions and above-market flexible benefits. This includes modern workspaces to work

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