IT Support Services Coordinator

2 weeks ago

Abbotsford, Canada SiteDocs Full time

Based in Abbotsford BC, SiteDocs is one of Canada’s fastest growing SaaS companies and is listed by Gartner owned Capterra Software Review Site as the highest rated EHS Software on the planet. We are the leading provider of paperless safety management and we pride ourselves in creating innovative products that raise the standards of excellence in safety across multiple industries (think: construction and manufacturing, just to name a couple of our hot industries today).

**Why Work for SiteDocs?**
- A competitive salary
- Great health and benefits package
- Fun team atmosphere (we’re a pretty great group of people to work with)
- Room to grow; there is a career path at SiteDocs

**What you will do as a IT Support Services Coordinator**
- Be the hub for all day to day IT Support needs
- Hear from SiteDocs employees about challenges & issues they face
- Take care of the request if possible, escalate to the right person if it’s not
- Follow up with all requests until they’re done
- Confirm priority of all requests and ensure the right request is in front of the right person in the right order
- Be the primary point of contact for our IT vendors
- SiteDocs is a cloud/service provider first model and these providers will reach out to you for systemic issues and changes
- Coordinate with the vendors to handle change requests, rollouts, and implementations on an ad hoc basis
- Spread the word to the right people when problems, expected or unexpected, may arise
- Be hands on setting up your fellow employees for success
- Keep track of what tools (hardware) employees need, plan for us to meet demands
- Get the tools ready to go
- Coordinate with the right people to get the tools into the hands of those who need them
- Be the book, write the book
- When you learn something, document it
- When you change something, document it
- When you want someone else to know something, document it
- When in doubt, document it

**Qualifications**
- Have an understanding, with practical experience, of how IT Helpdesks work
- Ability to research problems and find solutions
- Great organizational skills and attention to detail
- Able to approach every interaction with empathy, understanding, and respect
- Demonstrated experience working with cloud-based service providers
- You’re going to love it here_

Our success is rooted in a wonderfully wholesome culture, best defined by our four overarching values:

- Authentic Relationships - People are never a means to an end.
- Continuous Learning - Test every assumption and never stay stagnant.
- Interdependence - We build systems that require everyone to perform with excellence, we are a team, and we succeed or fail together.
- Data Driven Decisions - Because wisdom requires understanding the facts of the matter, disputes between competing perspectives are resolved with data.

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