Customer Operations Co-op/intern

2 months ago

Toronto, Canada Rockwell Automation Full time

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us

**Job Description**:
**About Fiix**

Fiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance. We help our customers drive better business outcomes with easy-to-use, AI-driven maintenance software, an open ecosystem, pre-built integrations and the industry expertise they need for maintenance success. Creating positive social impact is baked into our company DNA, and as one of Canada’s previous awardees Best Workplaces previous awardees, we’re transforming an industry and doing it the right way.

Fiix was acquired by Rockwell Automation in December 2020. Our relationship with Rockwell gives us access to more resources, connections and expertise in the industrial automation space while maintaining our individuality and creative freedom as a high-growth SaaS company. This acquisition allows Fiix to offer the best of both worlds to our employees.

**About the team**

Our Fiixers are the key to our success. Our team is made up of professionals who bring together a variety of experiences, backgrounds and perspectives. We celebrate the diversity of our people and place a high value on creating an environment where everyone can bring their whole self to work.

As a Fiixer, you will work in a caring and collaborative culture, alongside people who are passionate and purpose-driven. You’ll have the support and resources you need to grow, achieve your professional goals and develop your career for the future.

In our fast-paced, high-growth environment, you’ll have the opportunity to work on challenging projects, develop your expertise and pursue leadership, within and outside of your role. Plus, there are tons of opportunities to make an impact Take paid time off to volunteer in your community, join an employee resource group, or mentor other Fiixers. Best of all, you’ll have the flexibility to work remotely or come and experience our awesome office. No matter where you’re working from, we’re committed to ensuring that the Fiixer experience is best in class

Reporting to the Senior Manager, Customer Operations, the Customer Operations Co-op/Intern will be responsible for supporting the work of customer growth and revenue operations teams through the use of the technology stack at Fiix.

**What you will do**:

- Assist the Customer Operations Manager and Specialist with data, system and process changes
- Ensure the integrity of database health by focusing on data completeness, enrichment and hygiene
- Work cross functionally with other operations teams to support ongoing projects
- Adopt agile methodology and ensure cases are completed accurately and on time
- Learn and leverage an array of tools, such as Salesforce, Gainsight, Intercom, and more
- Support the Revenue Operations team with systems issues related to the sales process
- Complete a special project that will be assigned to you
- Ability to learn and grow in a fast-paced, high-growth software company, with access to internal resources for personal development
- You should be expected to finish this placement with a strong understanding of SaaS operations and tools

**Preferred Qualifications**:

- Coachable, fast learner who can pick up new skills and processes quickly
- Analytical mindset with a skillset focused on extracting & analyzing data
- Strong attention to detail
- HIghly organized and able to prioritize tasks
- Able to thrive in a fast paced environment
- Self-starter requiring mínimal supervision
- Pursuing a degree or diploma in business, economics or STEM
- Salesforce/CRM experience a bonus

We are an Equal Opportunity Employer including disability and veterans.

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