Automation Analyst Intern

3 weeks ago


Toronto, Canada TD Bank Full time

**TD Description**

All companies are not the same. What makes TD special as a business is also, what makes us special as an employer.

**Why TD?**

**TD's Colleague Promise: A better you. A better us.**

A more confident you means a stronger us. We empower you to grow your skills, gain new perspectives, and create impact at work and in your community. That's our unique and inclusive culture.

**Department Overview**

Co-op and Internship opportunities allow you to gain valuable work experience across a number of the businesses at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care.

Our **Co-op/Intern Programming **is offered with select Co-op and Internship roles, and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features:

- Leadership talks with key Leaders from across the organization
- Lunch and Learns on topics such as Innovation
- Diversity and Inclusion and Personal Branding and so much more

TDI Automation team's mandate is to unlock business value through Innovative Automation (IA). This type of work is about transforming how people work and interact with digital capabilities, rather than simply a technology implementation. Key considerations include process optimization and re-design and how robotics and artificial intelligence can improve the customer experience, while freeing up people’s time to focus on more value-adding activities.

Reporting to the Manager, Automation, the Analyst is responsible for supporting Pan-TDI Automation Program level deliverables and strategic initiatives to unlock business value through Innovative Automation capabilities. This individual will work closely with multiple stakeholders and teams including: Enterprise Automation Hubs, Business Optimization, Business Architecture, Enterprise Process Excellence, TDI Technology Services, Digital Channels, Customer Strategy and TD Insurance Operations. Together we will work to identify transformation and process improvement opportunities, deliver automated solutions, and champion proof of concepts which optimize customer and colleague experiences and improve operational efficiency.

Looking for a proven contributor with a passion for innovation and transformation. Seeking a continuous improvement mentality, strong communication, developing business acumen and digital literacy.
- Support successful execution of relevant reporting, operational requests, and transactional requests for the business unit and/or client
- Conduct less complex analytics and research, and obtain/share internal and external relevant business/market data
- Assist with building and reviewing internal models, tools, processes, policies, presentations, and other related materials; challenge team and improve the underlying processes of functional area
- Prioritize and manage own workload to meet service level agreement requirements for service and productivity
- Consistently exercise discretion in managing information and all matters of confidentiality; raise issues where appropriate
- Work autonomously and perform multiple and/or diverse tasks that are complex, involving multiple steps, systems, and jurisdictions
- Gather and analyze data to identify and solve complex problems, raise as required
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
- Support the team by continuously improving knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
- Participate in personal performance management and development activities, including cross training within own team

**Job Requirements**
- Current enrollment in a relevant post-secondary program
- Over 1 year of related experience
- Strong communications skills with positive personality and willingness to accept challenges
- A strong analytical mind with attention to detail and desire to learn and grow
- Deep dive learning of the automation process / capabilities acting as a TDI Automation expert
- Collaborate with Manager to ensure strong Day 2 IA governance and controls, incident tracking, digital worker maintenance, support and change management
- Develop and promote a culture of innovation and colleague development to create an environment dedicated to the future readying of colleagues' digital and agile skills
- Complete reoccurring and ad hoc benefits reporting by gathering operational metrics and supporting insights
- Support overall program health by completing reviews of Process Detail Documents, SharePoint audits, gathering missing project artifacts, overseeing version cont


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